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- Digital Marketing Manager
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Manager, Digital Marketing Journey Management,
Company | Scotiabank |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Banking |
Expires | 2023-08-11 |
Posted at | 9 months ago |
Requisition ID: 181278
- Champions a customer first strategic approach coordinating cross functional digital teams in the creation and flawless execution of end-to-end digital marketing strategy across organic, owned, and paid digital channels for specific lines of business.
- Responsible for planning and executing across the authenticated digital channels (Online banking, Mobile banking app, ABM).
- Provides input to help support the strategy for evolving the authenticated & unauthenticated digital banking channels.
- Delivers post-campaign analysis of marketing campaigns with insights and recommendations for future consideration that add value for the customer.
- Focuses on a seamless customer journey, ensuring consistent messaging from one touchpoint to the other to provide an optimal brand and customer experience.
- Participates in agile squads/sprints as a Subject Matter Expert to help shape and develop new functionality, user experiences, customer journeys, and other initiatives to meet customer demands and drive sales, online and mobile banking adoption, and customer engagement initiatives.
- Oversees the execution across other digital channels (.COM & Paid) in customer acquisition, sales, engagement, and adoption campaigns for assigned business lines.
- Coordinates subject matter expertise across platforms to proactively identify and recommend future campaigns and initiative improvements through active awareness by staying ahead of emerging customer needs. Has a high level of digital marketing tactics, channel metrics, industry best practices, and A/B/multivariate test results
- Leads all campaign testing activities across channels, including coordinating campaign launch dates, optimizing marketing calendar, as well as responsible for all escalations related to operational activities.
- Superior communication skills with the ability to influence and guide strategy and campaign testing and optimizations.
- Strong initiative, forward thinking, and creative problem-solving skills with the ability to create or stimulate integrated cross-disciplinary strategic marketing solutions.
- Minimum of 3-4 years of digital direct to consumer marketing experience.
- High attention to detail, exceptionally organized, and strong project management skills.
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