Customer Journey Manager Jobs in Manitoba

Have demonstrated success in defining strategies, developing effective and personalized customer experience journeys and communications Have experience as a people manager

Have a strong balance of business acumen and technical knowledge understanding data requirements and integrations

Competitive compensation and benefits packages

Participate in the analysis, design and implementation of Adobe Experience Cloud (AEC)

Creates corresponding business requirements and marketing use cases to nurture existing and new customers with personalized touchpoints

Lead the team in producing clear integration requirements, build audience segmentations, and execution of use cases

Knowledge of labor relations and experience in managing a unionized workforce is an asset.

Strong written, verbal, and interpersonal communication skills

Excellent interpersonal skills; conflict resolution, communication and leadership skills.

Analytical thinking and problem solving abilities

Excellent working knowledge with MS Office programs, Altea, Communicator, Netline and relevant IT systems used in SOC

Focused on customer service excellence and continuous improvement, must be creative and innovative thinker.

High attention to detail, exceptionally organized, and strong project management skills.

Do you have the skills & experience that will enable you to succeed in this role?

Minimum of 3-4 years of digital direct to consumer marketing experience.

Strong initiative, forward thinking, and creative problem-solving skills with the ability to create or stimulate integrated cross-disciplinary strategic marketing solutions.

Superior communication skills with the ability to influence and guide strategy and campaign testing and optimizations.

Responsible for planning and executing across the authenticated digital channels (Online banking, Mobile banking app, ABM).