Customer Experience Manager Jobs

Customer Experience Manager

As a group of passionate technology developers, successful entrepreneurs and industry experts, SiftMed (SM) isn’t your typical start-up. We are scaling and growing quickly and are looking for individuals with a passion for constantly pushing the envelope and uncovering new markets/partners. SM’s platform uses Machine Learning and AI to help our customers find the facts in medical data.

What Do We Offer?

As a group, we never take ourselves too seriously but believe we truly can make a big difference. We enjoy having fun, from axe throwing, full company strategic offsites, bi-annual boil ups and did we mention birthday celebrations? We want everyone to be empowered, regardless of your role, you have a seat at the table and we want to hear from you.

We want our employees to succeed. We’re flexible on work hours, we’re ok with remote, we’re also happy to get you an office - we realize that some people work better in the morning/night or sometimes you need a break and that’s ok.

We recognize the importance of an inclusive, diverse, and equitable workforce. Diversity and inclusion are one of our core values. To this end, we commit to prioritizing the hiring and promotion of people from traditionally marginalized groups and communities.

Who are you?

SiftMed is looking for someone who loves data, loves working with customers and is incredibly organized. This individual will be a critical member of our team who will act as a lesion between our users and our developers with customer feedback. This person will enjoy being a trailblazer and building new processes and approaches while adding value to the organization.

If you are looking for a change of pace, a chance to work with a fast-growing team, and have an entrepreneurial spirit, we would love to hear from you.

About the Role

We are seeking a highly skilled and results-oriented Customer Experience Expert to join our dynamic team. As a leader in our organization, you will be responsible for driving customer success through your data-driven approach, expertise in customer success management tools, and your background in customer success or sales.

Responsibilities:

• Leverage customer success management tools to monitor customer interactions, track key metrics, and drive proactive engagement.
• Identify opportunities for upselling and cross-selling to maximize customer value.
• Analyze and use data to identify customer needs, preferences, and pain points, and recommend improvements.
• Build and maintain strong relationships with key stakeholders, ensuring customer satisfaction and retention.
• Develop and implement strategies to enhance customer experience and drive customer success.
• Collaborate with cross-functional teams to align customer success initiatives with overall business objectives.

Requirements:

• Strong analytical skills with the ability to interpret and leverage data to drive decision-making.
• 5+ years with proven experience in customer success management and/or sales roles.
• Familiarity with customer success management tools (e.g., Salesforce, Gainsight, Totango).
• Ability to work effectively in a fast-paced, dynamic environment.
• Excellent communication and interpersonal skills.
• Demonstrated problem-solving and strategic thinking abilities.