Customer Experience Leader Jobs

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

Who We Are

• We love books and all things beautiful
• Books are our heart and our soul and Great Books are JUST the Beginning…
• We are Canada’s Cultural Department Store

We Play By The Following Rules

• We inspire each other to do our best work
• We treat each other the way we’d treat a valued friend
• We seek to ignite creativity and innovation every day
• Our job is to create joyful moments for our customers
• We give back to the communities in which we operate
• We exist to add joy to our customers’ lives each and every time they interact with us and our products

WHAT YOU’LL DO

• Curate specific product collections for each customer you meet
• Follow pre-opening, post-opening and closing procedures
• Communicate sales goals to the Customer Experience Representatives
• Coordinate and communicate the daily task assignments to the Customer Experience Representatives
• Ensure goals are achieved and identifying areas that require merchandising attention
• Leave a lasting impression
• Leverage our product to tell stories
• Make meaningful connections
• Create a warm and welcoming environment in our stores
• Add joy to our customers’ lives
• Engage and inspire our customers on the floor
• Support the head of store and ensure the store is well-run, well-merchandised and well-staffed

Qualifications

WHO YOU ARE

• Passionate
• Humble
• Curious
• Enthusiastic
• Giving
• Driven

Additional Information

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs.

WELCOME HOME