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Customer Experience Director Jobs

Research Analyst, Customer Experience
By Ipsos in Canada At Toronto, Ontario, Canada
Relevant project management and/or market research experience an asset
Manage the launching and ongoing maintenance of research studies
Outstanding verbal and written communication skills
Excellent problem solving, critical thinking and analytical skills
Self-starter with superior organization skills who thrives in a deadline driven environment
Creation and maintenance of technical specifications in proprietary software for study questionnaires
Supervisor, Customer Experience Jobs
By Chrono Aviation At Saint-Philippe, Quebec, Canada
Knowledge of Word and Excel and knowledge of Internet research methods
2 to 5 years of relevant experience (asset)
Projects and responsibilities that live up to your expectations and make you want to come to work every day
Welcoming passengers and providing friendly, proactive and quality customer service
Solve problems, e.g. those related to passenger complaints
Very good command of the French and English languages, both written and spoken
Director, Customer Journey And Experience
By Intangles North America At Canada
Prior experience in the technology industry, particularly within heavy-duty truck fleets, is highly desirable.
Strong analytical skills with the ability to interpret data and derive actionable insights.
Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders.
A customer-centric mindset and a passion for delivering exceptional customer experiences.
Leadership experience, including managing cross-functional teams and driving organizational change.
Innovative and forward-thinking, constantly seeking ways to enhance the customer experience.
Supervisor, Customer Experience Jobs
By Chrono Aviation At Longueuil, Quebec, Canada
Knowledge of Word and Excel and knowledge of Internet research methods
2 to 5 years of relevant experience (asset)
Projects and responsibilities that live up to your expectations and make you want to come to work every day
What We Can Offer You
Welcoming passengers and providing friendly, proactive and quality customer service
Solve problems, e.g. those related to passenger complaints
Talent Experience Director (Contractor) # 3228
By GRAIL At Canada
Strong project management and program management experience with a track record of delivering company-wide projects or initiatives.
Develop an approach to team effectiveness and change management to support growth and high-performance
Competence in Engagement Action Planning, Culture Rollouts, Org Effectiveness, Team Effectiveness and Change Management practices
Excellent communication skills and ability to influence and empower at all levels within the organization
Work closely with key stakeholders (People Partners, L&D, Leadership) Translate 2023 Voice of Grail results into corporate actions and initiatives
Own a piece of GRAIL’s Culture initiative to galvanize stakeholders around key cultural activation strategies
Director, Marketplace Experience Jobs
By AppDirect At Calgary, Alberta, Canada
Collaborate closely with the Provider Management team, which defines long-term and strategic partnership with vendors, and product strategies;
Demonstrated leadership skills with experience in managing a multidisciplinary team and indirect influence in large organization;
Be passionate about user experience, efficient and elegant processes, e-commerce and data;
Demonstrated ability to deliver unique and engaging user experiences;
Strong problem-solving and creative skills;
Excellent oral and written communication skills (English, French);
Director, Customer Experience Strategy
By Manulife At Toronto, Ontario, Canada
Collaborator management and storytelling across various levels and audiences
Deliver useful insights, service blueprints and customer journeys to understand, improve and implement seamless, coherent customer experiences.
A degree in design, business or related subject area, or equivalent work experience
Outstanding skills in the following: business partnership, strategy design and execution, research, analysis, communication, and facilitation
Experience leading a team of design professionals in a matrixed environment; excel in iteration, collaboration, testing and learning, and adaptability.
An ability to manage and prioritize multiple work steams in a time sensitive environment.
Customer Experience Analyst (Ontario)
By Kaizen Gaming At Toronto, Ontario, Canada
Proactively identify improvement areas to enhance customer experience and operational efficiency;
At least 2 years of relevant professional experience;
Excellent communication skills and ability to influence senior stakeholders;
Prior experience in the online gaming industry will be considered a strong asset.
As a Customer Experience Analyst you will:
Prepare and execute customer research by using various techniques (customer interviews, online surveys, focus groups, etc.);
Vp Customer Experience Jobs
By Accounting Advantage At North York, Ontario, Canada
· Leverage technology to create digital capabilities and automation where possible
· Build strong alignment with peers in Compliance, Product, Marketing, Finance and other areas
· Create proactive, repeatable processes and playbooks to drive consistently-strong Customer Experience
· Drive cross-functional focus on Customer Outcomes, Value, and Experiences
· Relevant industry qualifications, specifically in insurance preferred
· 10+ years of experience working in leadership with call centre/sales operations
Customer Experience Jobs
By The Ridge At Canada
Experience using a Warehouse Management System and/or ERP (Shipmonk, Shipbob)
Experience using Kustomer, Gorgias or Zendesk ticketing platforms. We utilize Kustomer, but Gorgias and Zendesk offer similar functionality.
Role involving team management opportunities
Overall strong English Reading, Writing and Speaking Skills
Ability to use our Internal Knowledge Base documents to expand on initial training and help problem solve unique Customer Questions.
Understanding the importance of logging Quality Control issues, everything from products to shipping to site issues and the overall customer experience.
Director, Marketplace Experience Jobs
By AppDirect At Canada
Collaborate closely with the Provider Management team, which defines long-term and strategic partnership with vendors, and product strategies;
Demonstrated leadership skills with experience in managing a multidisciplinary team and indirect influence in large organization;
Be passionate about user experience, efficient and elegant processes, e-commerce and data;
Demonstrated ability to deliver unique and engaging user experiences;
Strong problem-solving and creative skills;
Excellent oral and written communication skills (English, French);
Senior Customer Experience Consultant
By Affinity At Vancouver, British Columbia, Canada
• Advise and support on the analysis and design of solving complex customer experience problems and challenges
• Support the development of customer experience strategy and supporting governance
• Execution, support and quality assurance of CX strategy work streams (e.g. channel strategy)
• Lead the translation of customer research and insights into action plans
• Support the development of materials for different audiences (e.g. Executive Leadership Team, internal meetings, etc.).
For more information on Affinity, please visit www.affinity-group.ca
Director Customer Support Jobs
By E-SMART At Montreal, Quebec, Canada
5+ years experience in customer support management
The company offers various benefits to regular, full-time employees including:
Strong presentation, interpersonal, and communication skills
· Good work-life balance (including flexible work schedule and hybrid remote work options)
Developing customer service strategies with a focus on customer satisfaction and retention.
Managing the customer service team and ensuring that customer service goals are met.
Customer Experience Leader Jobs
By Indigo At Ottawa, Ontario, Canada
Coordinate and communicate the daily task assignments to the Customer Experience Representatives
Communicate sales goals to the Customer Experience Representatives
We love books and all things beautiful
We are Canada’s Cultural Department Store
Books are our heart and our soul and Great Books are JUST the Beginning…
We exist to add joy to our customers’ lives each and every time they interact with us and our products
Director, Customer Experience Jobs
By Notified At Toronto, Ontario, Canada
Minimum of 5 years of management experience required.
Excellent leadership and team management skills, with a track record of building and developing high-performing teams.
Strong project management skills, with the ability to prioritize and execute multiple initiatives simultaneously.
Strong knowledge of customer experience best practices, support methodologies, and industry trends.
Customer Retention and Relationship Management:
Define and implement a customer experience strategy aligned with the organization’s vision and goals.
Director, Customer Experience Transformation
By Neo Financial At Calgary, Alberta, Canada
You possess strong business process mapping & management, project management, and technical skills
You’ll partner with cross-functional teams to execute customer experience initiatives to realize customer and business benefits
You’ll proactively develop recommendations to continuously advance enterprise-wide customer experience capabilities
You’ll work closely with the VP of Experience to define and implement goals, objectives, and determine success criterias
You’ll partner with key stakeholders to define and apply rigorous prioritization criteria to improve experiences, streamline processes and drive operational efficiencies
You’ll work with external partners to identify new technology that will optimize the Neo customer experience and business results.
Director Of Solutions Delivery And Customer Experience
By Connexall At Toronto, Ontario, Canada
Strong working knowledge of data analysis and performance metrics using business management software (e.g., ERP, CRM).
Healthcare experience or knowledge is an asset.
In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service, etc.).
PMP certification is an asset.
System integration knowledge is preferred.
Minimum 5 years of leadership experience with project delivery background.
Customer Experience Leader Jobs
By Indigo At Fredericton, New Brunswick, Canada
Supports Leadership Team to train and coach a high-performing Customer Experience Representative Team
Makes recommendations and keeps Leadership informed regarding Customer Experience Representative Team performance
Prior experience in a Shift Leading position preferred
Demonstrated commitment to creating an exceptional employee and customer experience
We love books and all things beautiful
We are Canada’s Cultural Department Store
Customer Experience Director***Directeur, Expérience Du Client
By IPEX by Aliaxis At Oakville, Ontario, Canada
7+ years of experience in customer experience management, preferably in a manufacturing or industrial setting.
Excellent leadership skills with experience in managing direct and indirect reports.
Proficiency in customer relationship management (CRM) software, survey tools, data analysis platforms, and other relevant tools.
Understand the IPEX Customer Experience from multiple inputs, including customer data, interviews, workshops, NPS/LTR results, problem reports, and direct customer feedback.
Collaborate with cross-functional teams including marketing, sales, product, supply chain, and customer support to deliver a seamless customer experience.
Lead and develop a team focused on customer experience, encouraging an environment of active learning and continuous improvement.
Associate Director, Marketing And Customer Experience
By Toronto Parking Authority At Toronto, Ontario, Canada
Demonstrated effective management of P&Ls, targets, budgets combined with strong organizational skills, attention to detail, and ability to plan and prioritize
Manages the strategic relationship with Agency and Partnership Vendors to support build Brand TPA and its current and future business channels.
Develop, manage and execute customer initiatives across the entire value chain in B2B and B2C environments.
Leverage strong influence leadership skills and simplify the complex.
Minimum 5-years’ experience in Marketing and/or Customer Experience
Working experience with digital marketing and/or social media programming

Are you a customer experience enthusiast looking to make an impact? We are looking for a Customer Experience Director to join our team and lead the way in creating an exceptional customer experience. You will be responsible for developing and executing strategies to ensure our customers have a positive and memorable experience. If you have a passion for customer service and a drive to make a difference, this is the job for you!

Overview The Customer Experience Director is responsible for developing and executing strategies to improve customer experience and satisfaction. This role requires a combination of strategic thinking, customer-centricity, and operational excellence. The Customer Experience Director will be responsible for developing and implementing customer experience initiatives, driving customer loyalty, and ensuring customer satisfaction. Detailed Job Description The Customer Experience Director will be responsible for developing and executing strategies to improve customer experience and satisfaction. This includes developing customer experience initiatives, driving customer loyalty, and ensuring customer satisfaction. The Customer Experience Director will work closely with the marketing, sales, and customer service teams to ensure customer satisfaction and loyalty. The Customer Experience Director will also be responsible for developing and implementing customer experience metrics and analytics to measure customer satisfaction and loyalty. Job Skills Required
• Strategic thinking and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to manage multiple projects and prioritize tasks
• Knowledge of customer experience best practices
• Knowledge of customer service and customer loyalty programs
• Knowledge of customer analytics and metrics
• Ability to analyze customer data and trends
• Ability to develop customer experience initiatives
• Ability to work collaboratively with cross-functional teams
Job Qualifications
• Bachelor’s degree in Business, Marketing, or related field
• 5+ years of experience in customer experience, customer service, or related field
• Experience in developing and implementing customer experience initiatives
• Experience in customer analytics and metrics
• Experience in customer loyalty programs
Job Knowledge
• Knowledge of customer experience best practices
• Knowledge of customer service and customer loyalty programs
• Knowledge of customer analytics and metrics
• Knowledge of customer segmentation and targeting
• Knowledge of customer journey mapping
Job Experience
• 5+ years of experience in customer experience, customer service, or related field
• Experience in developing and implementing customer experience initiatives
• Experience in customer analytics and metrics
• Experience in customer loyalty programs
Job Responsibilities
• Develop and execute strategies to improve customer experience and satisfaction
• Develop customer experience initiatives, driving customer loyalty, and ensuring customer satisfaction
• Work closely with the marketing, sales, and customer service teams to ensure customer satisfaction and loyalty
• Develop and implement customer experience metrics and analytics to measure customer satisfaction and loyalty
• Analyze customer data and trends to identify areas of improvement
• Develop customer segmentation and targeting strategies
• Develop customer journey mapping
• Monitor