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Customer Experience Jobs
Company | The Ridge |
Address | Canada |
Employment type | FULL_TIME |
Salary | |
Category | Retail Apparel and Fashion |
Expires | 2023-08-31 |
Posted at | 9 months ago |
About The Company
- Processing orders, forms, applications, and requests.
- Ensure customer satisfaction and provide professional customer support.
- Managing a team of junior customer service representatives.
- Responding promptly to customer inquiries.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating with customers through various channels.
- Providing feedback on the efficiency of the customer service process.
- Knowing our products inside and out so that you can answer questions.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Communicating and coordinating with colleagues as necessary.
- Acknowledging and resolving customer complaints.
- Experience using a Warehouse Management System and/or ERP (Shipmonk, Shipbob)
- Overall strong English Reading, Writing and Speaking Skills
- Experience using Kustomer, Gorgias or Zendesk ticketing platforms. We utilize Kustomer, but Gorgias and Zendesk offer similar functionality.
- Working typically on a Pacific Timezone to work with our US based staff and fulfillment centers.
- Ability to utilize all tools to answer 90-100 tickets a day.
- Ability to use our Internal Knowledge Base documents to expand on initial training and help problem solve unique Customer Questions.
- Understanding the importance of logging Quality Control issues, everything from products to shipping to site issues and the overall customer experience.
- Opening within a company with a solid track record of success
- Flexible working options
- Role involving team management opportunities
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