Register
Recruit Create CV

Customer Experience Management Jobs

Supervisor, Customer Experience Jobs
By Chrono Aviation At Saint-Philippe, Quebec, Canada
Knowledge of Word and Excel and knowledge of Internet research methods
2 to 5 years of relevant experience (asset)
Projects and responsibilities that live up to your expectations and make you want to come to work every day
Welcoming passengers and providing friendly, proactive and quality customer service
Solve problems, e.g. those related to passenger complaints
Very good command of the French and English languages, both written and spoken
Supervisor, Customer Experience Jobs
By Chrono Aviation At Longueuil, Quebec, Canada
Knowledge of Word and Excel and knowledge of Internet research methods
2 to 5 years of relevant experience (asset)
Projects and responsibilities that live up to your expectations and make you want to come to work every day
What We Can Offer You
Welcoming passengers and providing friendly, proactive and quality customer service
Solve problems, e.g. those related to passenger complaints
Vp Customer Experience Jobs
By Accounting Advantage At North York, Ontario, Canada
· Leverage technology to create digital capabilities and automation where possible
· Build strong alignment with peers in Compliance, Product, Marketing, Finance and other areas
· Create proactive, repeatable processes and playbooks to drive consistently-strong Customer Experience
· Drive cross-functional focus on Customer Outcomes, Value, and Experiences
· Relevant industry qualifications, specifically in insurance preferred
· 10+ years of experience working in leadership with call centre/sales operations
Customer Experience Jobs
By The Ridge At Canada
Experience using a Warehouse Management System and/or ERP (Shipmonk, Shipbob)
Experience using Kustomer, Gorgias or Zendesk ticketing platforms. We utilize Kustomer, but Gorgias and Zendesk offer similar functionality.
Role involving team management opportunities
Overall strong English Reading, Writing and Speaking Skills
Ability to use our Internal Knowledge Base documents to expand on initial training and help problem solve unique Customer Questions.
Understanding the importance of logging Quality Control issues, everything from products to shipping to site issues and the overall customer experience.
Consultant, Campaign Management & Customer Life Cycle Management
By Hays At Toronto, Ontario, Canada
2+ years of experience in Campaign Management.
Basic working knowledge of CRM & Campaign management systems – PEGA, Salesforce, Digital Channels, Lead Management Tools
Strong analytical skills - Able to understand numbers, inferences, insights and prepare reports or presentations
What you'll need to succeed
Proven ability to prioritize competing demands
What you need to do:
Customer Campaign Management Consultant
By Hays At Toronto, Ontario, Canada
•Good knowledge of Customer Lifecycle Management (CLCM) principles, strategies and ideologies around acquisition, conversion, loyalty, engagement, retention
• 2+ years of experience in Campaign Management.
Title: Customer Campaign Management Consultant
Customer Life Cycle Management (CLCM) and Engagement Team:
• Strong analytical skills - Able to understand numbers, inferences, insights and prepare reports or presentations
Contract: 6 months with potential extension
Manager, Customer Response And Estates Management
By EQ Bank | Equitable Bank At Toronto, Ontario, Canada
Minimum 3 years’ people management experience
Own end-to-end management of the Complaints lifecycle; from complaints reporting, first response, analysis to resolution
Responsible for maintaining an updated centralized complaints repository that can be used for Senior Management and Board-level reporting
Own end-to-end management of Estates Processes: from Estates planning, notification of death, to Estate settlement
Responsible for maintaining an updated centralized Estates repository that can be used for Senior Management and Board-level reporting
Manage team of technical solutions associates; provide training, coaching and feedback; monitor throughput of tickets and complaints closed
Customer Campaign Management Consultant
By Hays At Greater Toronto Area, Canada
•Good knowledge of Customer Lifecycle Management (CLCM) principles, strategies and ideologies around acquisition, conversion, loyalty, engagement, retention
• 2+ years of experience in Campaign Management.
Title: Customer Campaign Management Consultant
Customer Life Cycle Management (CLCM) and Engagement Team:
• Strong analytical skills - Able to understand numbers, inferences, insights and prepare reports or presentations
Contract: 6 months with potential extension
Assistant General Manager, Customer Experience & Satisfaction Management
By Nissan Motor Corporation At Chiasson Office, New Brunswick, Canada
Experienced using social media management tools, such as HootSuite, Buffer, and Google Analytics.
Bachelor's degree in social media management, marketing, or a related field.
Experienced in team leader or manager role. A year of customer service experience would be beneficial.
Manage online social media’s contact points for customers wanting to engage with the company via all company’s social media platforms/pages.
Monitor, identify, manage and responds to customer queries, concerns, comments, complaints posted on all company’s social media platforms/pages.
Maintaining a working knowledge of company products to effectively communicate with customers
Customer Experience Management Jobs
By Michaels Stores At Calgary, Alberta, Canada
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Manage and execute shrink and safety programs
Serve as Manager on Duty (MOD)
Acknowledge customers, help locate the product and provide solutions
Manage and execute the shrink and safety programs
To review a comprehensive list of benefits, please visit