Supervisor, Customer Experience Jobs

Who are we?

Located just minutes from downtown Montreal, LUX Air Services Inc. is a growing company operating a FBO/Fixed-Base Operation at St-Hubert Airport (CYHU). LUX also operates a terminal at Quebec City Jean Lesage International Airport (CYQB).

Our parent company, Chrono Aviation, was founded in Quebec City in 2012. At the beginning, the company operated a Pilatus PC-12 and employed two pilots. Today, Chrono Aviation has a fleet of 15 aircraft and a team of 280 employees.

Role and context

The incumbents of the position alternately and according to operational needs, supervise the proposed staff in the performance of tasks related to the reception, orientation and information of users circulating in the terminal, as well as all tasks related to reception and boarding, in accordance with high quality standards and norms with regard to customer service. Supervisors work days, evenings and nights, both weekdays and weekends.

Key Responsibilities

• May be required to carry out all or part of the duties of the team leader and/or the reception and boarding attendant
• Welcoming passengers and providing friendly, proactive and quality customer service
• Remove/deny access to anyone who comes to the counter or terminal for reasons of security, eligibility criteria or who may affect the customer experience and refer to security
• Solve problems, e.g. those related to passenger complaints
• Managing passenger complaints

Key competencies

• 2 to 5 years of relevant experience (asset)
• Knowledge of Word and Excel and knowledge of Internet research methods
• Very good command of the French and English languages, both written and spoken

Specific Job Requirements

• Be resourceful and consistent in productivity
• Mastering interpersonal relations and communication while promoting cooperation and teamwork
• Working to tight deadlines and prioritising multiple tasks
• Be available during the day, evening or night, both weekdays and weekends
• Permanent job of approximately 32 hours per week

What We Can Offer You

• Opportunity for career progression and development
• Position at our St-Hubert base
• Modern and dynamic working environment
• Meals at employee prices at our restaurant Le Hangar
• Projects and responsibilities that live up to your expectations and make you want to come to work every day

One last word: At LUX, things move fast! You'll be on your X with us if you consider yourself to be a person who's ready to ride the wave of change!

If you've been skimming this text because you were so eager to find out how to apply, that's YOUR SIGN. Send us your application!

Only successful candidates will be contacted for an interview. CVs will remain on file for the next 6 months. As our needs will change rapidly, keep your eyes open!Who are we?

Located just minutes from downtown Montreal, LUX Air Services Inc. is a growing company operating a FBO/Fixed-Base Operation at St-Hubert Airport (CYHU). LUX also operates a terminal at Quebec City Jean Lesage International Airport (CYQB).

Our parent company, Chrono Aviation, was founded in Quebec City in 2012. At the beginning, the company operated a Pilatus PC-12 and employed two pilots. Today, Chrono Aviation has a fleet of 15 aircraft and a team of 280 employees.

Role and context

The incumbents of the position alternately and according to operational needs, supervise the proposed staff in the performance of tasks related to the reception, orientation and information of users circulating in the terminal, as well as all tasks related to reception and boarding, in accordance with high quality standards and norms with regard to customer service. Supervisors work days, evenings and nights, both weekdays and weekends.

What We Can Offer You

• Projects and responsibilities that live up to your expectations and make you want to come to work every day
• Position at our St-Hubert base
• Opportunity for career progression and development
• Meals at employee prices at our restaurant Le Hangar
• Modern and dynamic working environment

One last word: At LUX, things move fast! You'll be on your X with us if you consider yourself to be a person who's ready to ride the wave of change!

If you've been skimming this text because you were so eager to find out how to apply, that's YOUR SIGN. Send us your application!

Only successful candidates will be contacted for an interview. CVs will remain on file for the next 6 months. As our needs will change rapidly, keep your eyes open!