Team Supervisor Jobs

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Job Category Staff & Executive - Project/Program Management/Planning
Department RHG-RWJ Neurology Clinic
Overview
New Jersey’s academic health center, Rutgers Biomedical and Health Sciences ( RBHS ) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University–New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.
Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.
Our clinical and academic facilities are located throughout the state—at Rutgers University–New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark’s University Hospital in Newark, and other affiliates.
Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.
Posting Summary
Rutgers, The State University of New Jersey, is seeking a Team Supervisor for the Neurology Clinic at the Robert Wood Johnson Medical School.
The Team Supervisor will act as 1st line supervision of the CSR and Billing Tech positions within the Neuro POD’s clinical operations. This position is essential to keeping the day-to-day non-clinical patient flow moving throughout the clinical experience. This position will provide clerical support to enhance pre and post patient visit processes; i.e, contact labs/outside faculties to obtain results and/or referrals if patient did not bring with them at time of visit, manage non-clinical desktop and phone management.
Among the key duties of this position are the following:

• Promptly answers incoming calls in courteous and professional manner. Answers routine inquiries regarding physician qualifications, appointment times, directions, etc. Retrieves voicemail messages as needed. Responds to clinical staff requests to page members of the clinical team.
• Competently utilizes computer system ( EPIC , Navinet, etc.) to retrieve requested patient information. Responsible for electronic order entry knowledge-based charting system ( EPIC , Navinet, etc). Retrieves medical information from the ( EPIC , Navinet, etc.) and retrieves patient information from other facilitates as requested, including medical record reports, x-rays, and pathology slides. Files medical records in appropriate location.
• Confirms appointment schedules, procedure schedules and admission schedules with patients, physicians, and/or nurse practitioners.
• Works with other facilities to schedule procedures, treatments and multi-day admissions. Maintains schedule book for these procedures and admissions. Registers patients in computer system as needed.
• Maintains statistical logs or quality tracking logs as requested. Assists with data collection for Quality Improvement (QI) studies.

Position Status Full Time
Daily Work Shift
Work Arrangement
This position requires a fully on-site work arrangement.

• Equivalent education, experience and/or training may be substituted for the degree requirements.
• Associate’s Degree in Business Administration or a related field, plus three (3) or more years of progressive experience in medical billing and collections using computerized practice management software applications.

Certifications/Licenses
Required Knowledge, Skills, And Abilities

• Demonstrated ability to provide guidance and leadership to employees.
• Must be proficient in Microsoft software (Word, Excel, and Powerpoint). Experience with EPIC , and Navinet.
• Must be knowledgeable of current Medicare/Medicaid and HMO commercial insurance’s regulations.
• Demonstrated ability to effectively resolve patient inquiries and employee issues and resolve problems.
• Demonstrated strong oral and written communication skills.
• Demonstrated excellent organizational skills.

Preferred Qualifications
Physical Demands and Work Environment

• Physical Demands: Standing, sitting, walking, talking or hearing. No special vision requirements.
• Work Environment: Moderate noise (examples: business office with computers and printers, light traffic).

Special Conditions
Posting Number 23ST2372
Posting Open Date
Special Instructions to Applicants
Regional Campus Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus Downtown New Brunswick
City
State NJ
Pre-employment Screenings All offers of employment are contingent upon successful completion of all pre-employment screenings.
Immunization Requirements Under Policy 60.1.35 Immunization Policy for Rutgers Employees and Prospective Employees , Rutgers University requires all prospective employees to provide proof that they are vaccinated against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Rutgers University may require certain prospective employees to receive an updated (bivalent) vaccine dose. Under Policy 100.3.1 Immunization Policy for Covered Individuals , if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.
Affirmative Action/Equal Employment Opportunity Statement It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement
Supplemental Questions
Required fields are indicated with an asterisk (*).

• No
• Yes
• * Do you have three (3) years of progressive experience in medical billing and collections using computerized practice management software applications?
• * Do you have a minimum of an Associate's Degree in Business Administration or a related discipline, or equivalent education, experience and/or training?
• Yes
• No

Required Documents Resume/CV Optional Documents Cover Letter/Letter of Application
It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement .
In compliance with the Americans with Disabilities Act (ADA) and the New Jersey Law Against Discrimination (NJLAD), if you have a disability and would like to request an accommodation with regard to your access to and/or your participation in the application and selection processes (for example, the online application process or interviews), please call 848-932-4444 or e-mail us .
Rutgers University is an equal access/equal opportunity institution. If you have trouble accessing this page because of a disability, please contact us at 732.745.7378 or via email at [email protected] .
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