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Customer Experience Partner Jobs

Research Analyst, Customer Experience
By Ipsos in Canada At Toronto, Ontario, Canada
Relevant project management and/or market research experience an asset
Manage the launching and ongoing maintenance of research studies
Outstanding verbal and written communication skills
Excellent problem solving, critical thinking and analytical skills
Self-starter with superior organization skills who thrives in a deadline driven environment
Creation and maintenance of technical specifications in proprietary software for study questionnaires
Supervisor, Customer Experience Jobs
By Chrono Aviation At Saint-Philippe, Quebec, Canada
Knowledge of Word and Excel and knowledge of Internet research methods
2 to 5 years of relevant experience (asset)
Projects and responsibilities that live up to your expectations and make you want to come to work every day
Welcoming passengers and providing friendly, proactive and quality customer service
Solve problems, e.g. those related to passenger complaints
Very good command of the French and English languages, both written and spoken
Supervisor, Customer Experience Jobs
By Chrono Aviation At Longueuil, Quebec, Canada
Knowledge of Word and Excel and knowledge of Internet research methods
2 to 5 years of relevant experience (asset)
Projects and responsibilities that live up to your expectations and make you want to come to work every day
What We Can Offer You
Welcoming passengers and providing friendly, proactive and quality customer service
Solve problems, e.g. those related to passenger complaints
Vp Customer Experience Jobs
By Accounting Advantage At North York, Ontario, Canada
· Leverage technology to create digital capabilities and automation where possible
· Build strong alignment with peers in Compliance, Product, Marketing, Finance and other areas
· Create proactive, repeatable processes and playbooks to drive consistently-strong Customer Experience
· Drive cross-functional focus on Customer Outcomes, Value, and Experiences
· Relevant industry qualifications, specifically in insurance preferred
· 10+ years of experience working in leadership with call centre/sales operations
Customer Experience Jobs
By The Ridge At Canada
Experience using a Warehouse Management System and/or ERP (Shipmonk, Shipbob)
Experience using Kustomer, Gorgias or Zendesk ticketing platforms. We utilize Kustomer, but Gorgias and Zendesk offer similar functionality.
Role involving team management opportunities
Overall strong English Reading, Writing and Speaking Skills
Ability to use our Internal Knowledge Base documents to expand on initial training and help problem solve unique Customer Questions.
Understanding the importance of logging Quality Control issues, everything from products to shipping to site issues and the overall customer experience.
Customer Experience Leader Jobs
By Indigo At Ottawa, Ontario, Canada
Coordinate and communicate the daily task assignments to the Customer Experience Representatives
Communicate sales goals to the Customer Experience Representatives
We love books and all things beautiful
We are Canada’s Cultural Department Store
Books are our heart and our soul and Great Books are JUST the Beginning…
We exist to add joy to our customers’ lives each and every time they interact with us and our products
Director, Customer Experience Jobs
By Notified At Toronto, Ontario, Canada
Minimum of 5 years of management experience required.
Excellent leadership and team management skills, with a track record of building and developing high-performing teams.
Strong project management skills, with the ability to prioritize and execute multiple initiatives simultaneously.
Strong knowledge of customer experience best practices, support methodologies, and industry trends.
Customer Retention and Relationship Management:
Define and implement a customer experience strategy aligned with the organization’s vision and goals.
Customer Logistics Partner Jobs
By Roche At Mississauga, Ontario, Canada
Exceptional time management skills, agile mindset and proven ability to streamline processes
Stock transfers, stock allocation reviews, inventory management for CPDN and retro-billing programs
Strong problem solving, prioritization & organization skills with the ability to manage multiple competing tasks
Order Management and Customer Service:
Support distribution resource planning to manage inventory at 3PL’s and control product waste/write-offs and communicate with internal and external stakeholders
Accurately and efficiently, enter/manage and review all order-related transactions to provide superior service to internal/external customers and clinical study teams
Director, Partner Experience Jobs
By Equinix At Toronto, Ontario, Canada
Experience developing and implementing enterprise-wide change management initiatives around Partner Experience
Inclusive leadership and management skills in leading teams
Robust analytical and critical thinking capabilities and effective decision-making skills
Build out an industry community to maintain a leadership position in Partner Experience
10-years of experience in leading a Global Partner Comms/Programs/Partner Marketing or Partner Experience team at a SaaS company
Experience using collaboration and/or journey mapping tools and partner platforms
Manager, Customer Experience Partner Success
By DoorDash At Toronto, Ontario, Canada
Other projects assigned by management or as needed
You have 3+ years of support operations experience managing support KPIs such as CSAT.
You are analytical and data-driven, with experience distilling large data sets to actionable insights - root cause analysis is your specialty.
You know how to present complex information clearly and concisely with strong written, verbal, and visual communication skills.
You are well-organized and attentive to detail, with impeccable follow-up and follow-through capabilities.
Comfortable in a fast-paced, constantly changing, team-oriented environment and able to manage multiple deadlines simultaneously
Coordinator, Partner Experience & Events
By dentalcorp At Toronto, Ontario, Canada
Approximately 1 to 3 years of hospitality, event management or planning experience
Research event management related platforms as the team evolves and requires new support systems
Manage the emails in the Event team inbox
Manage event registration and reporting outputs, such as guest lists, rsvps, dietary restrictions
Manage processing all invoices and vendor set up in dc Accounts Payable system
Assist event managers with completing the weekly event update calendar
Customer Experience Partner Jobs
By A.P. Moller - Maersk At Montreal, Quebec, Canada
Manage our customers, including communication, operations, documentation, customer experience, shipment tracking, exception management and coordination between various teams across the globe.
Organizational and time management skills: multi-tasking and prioritizing, planning work activities efficiently to meet deadlines and high-level goals
Supply chain management, Ocean carrier and/or logistics experience is a plus
Achieve and perform against measurable goals and objectives defined by management
Understand the business requirements and the end-to-end products which Maersk has committed, then execute according to defined IOPs, SOPs and KPIs.
Excellent interpersonal, communications and collaboration skills, ability to articulate and present to various stakeholders.

Are you passionate about creating amazing customer experiences? We are looking for a Customer Experience Partner to join our team and help us deliver the best customer service possible. You will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring customer satisfaction. If you are an enthusiastic and motivated individual who loves helping people, this is the perfect job for you!

Overview The Customer Experience Partner (CXP) is responsible for providing exceptional customer service to customers and ensuring that their needs are met. The CXP is the primary point of contact for customers and is responsible for providing a positive customer experience. The CXP is also responsible for resolving customer issues and providing solutions to customer inquiries. Detailed Job Description The Customer Experience Partner is responsible for providing exceptional customer service to customers. This includes responding to customer inquiries, resolving customer issues, and providing solutions to customer inquiries. The CXP is also responsible for providing a positive customer experience by ensuring that customer needs are met. The CXP is the primary point of contact for customers and is responsible for providing a positive customer experience. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to problem solve and think critically
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Knowledge of customer service best practices
• Knowledge of customer relationship management (CRM) systems
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service best practices
• Knowledge of customer relationship management (CRM) systems
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
Job Knowledge
• Knowledge of customer service best practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer service software and tools
• Knowledge of customer service policies and procedures
Job Experience
• Previous customer service experience
• Previous experience in a customer-facing role
• Previous experience in a customer service role
Job Responsibilities
• Respond to customer inquiries and provide solutions to customer issues
• Resolve customer issues in a timely and efficient manner
• Provide a positive customer experience by ensuring customer needs are met
• Maintain customer records and update customer information in customer relationship management (CRM) systems
• Monitor customer feedback and provide feedback to management
• Assist with customer service training and development initiatives