Research Analyst, Customer Experience

What makes this role important at Ipsos?

We are looking for someone who is passionate about market research and motivated by a fast-paced and challenging work environment. This is an excellent entry-level opportunity for someone who is interested in starting a career in market research.

What you can expect to be doing:

• Manage the launching and ongoing maintenance of research studies
• Creation and maintenance of technical specifications in proprietary software for study questionnaires
• Perform data verification
• Quality check study questionnaires & perform in-depth quality checks at every stage of the process
• Liaising with our internal data collection teams, coding & data processing teams
• Identify and solve project issues as they arise

This might be the job for you if you have:

• Ability to juggle multiple projects and diplomatically respond to conflicting needs
• High attention to detail: ability to balance overall project goal with key milestones and tasks
• Outstanding verbal and written communication skills
• Completed bachelor's degree
• Self-starter with superior organization skills who thrives in a deadline driven environment
• Excellent problem solving, critical thinking and analytical skills
• Relevant project management and/or market research experience an asset
• Bilingual an asset, but not required
• Advanced proficiency with MS Office Suite; specifically, PowerPoint and Excel
• Proactive, “can do” attitude

If you don’t meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you’re applying to!

What’s in it for you:

At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.

To find out more about all the great reasons to work at Ipsos, how we’re making an impact around the world, and more about our benefits and employee programs, please visit: Why Work at Ipsos | CA

Commitment to Diversity

Ipsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos’ diverse employees who compile and analyze this data—they are the essence of who we are and what we do.

We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.

Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.

About Us

Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years . With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we’re proud to share we’ve received our Great Place to Work Certification in 2022 & 2023!

Organization

Customer Experience at Ipsos is All Things Customer. Our mission is to equip our clients with the insights they need to make better decisions about their customer experience investments. We do this through CX research and advisory, cross-channel analytics (digital and physical), and CX performance measurement across the customer journey. We are firm believers in the Insights to Action loop, and we provide our clients with tangible CX recommendations and ROI sizing (our approach is called ROCXI). The result of our work is better strategic and operational decisions that drive customer loyalty, retention and growth.