Digital Business Analyst - Customer Experience Platform

Job Title: Digital Business Analyst—Customer Experience Platform

Duration: 12+ Months Contract

Location: Hybrid / Toronto (2-3 days on-site per week)

Our Toronto-based client, consistently ranked as one of Canada’s top employers, is searching for a Digital Business Analyst with CMS/DXP experience to join their team on a full-time contract basis.

Your new role:

This role is very focused on customer experience, and you will work in collaboration with the business to translate functional business needs into requirements to create a flexible and integrated digital experience platform. As a business enabler and service provider, you will assist in the identification of effective business solutions to meet the business goals of the organization and recommend business process re-designs that maximize efficiencies and align with operational goals for the organization.

Key Responsibilities:

• Work with IT and other business units to validate the business requirements as well as current state processes
• Gather and document detail business/technical requirements using structured techniques and methodologies
• Create and present functional and/or technical designs including data analysis to business and/or technical teams, and gather feedback to influence solution design and approach
• Facilitate review sessions with functional owners and end-user representatives
• Document Business Requirements & Create Process Maps
• Work with technical and non-technical teams to document current and future states of business processes, analyze gaps, identify risks and opportunities
• Prepare process maps using MS Visio and MS PowerPoint

Requirements:

• Understanding of AODA standards is required
• Previous hands-on experience with CMS (Liferay or other Content Management platforms), Web and DXP (digital experience platform)
• Proficient in creating process documentation, conducting gap analysis, and skilled in requirement gathering, workshop facilitation, and written documentation including training materials;
• Strong oral, written and interpersonal communication skills
• Experience with digital experiences across multi-experience customer journeys;
• Familiar with customer experience and general UI/UX concept
• 5+ years of Business Analysis experience working on customer experience projects in both Waterfall and Agile environments;
• Must have experience in creating test cases and conducting UAT/SIT

Interested? Please send your resume to Zhanna Dalbenka, [email protected].