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Customer Experience Data Analyst Jobs

Business Technology Customer Experience Analyst
By ATCO At Edmonton, Alberta, Canada
Experience in vendor contract management and negotiation.
Manage the transition of customer requirements into operationally supported solutions.
ITIL certification or equivalent work experience preferred.
Oversee implementation and governance of technology solutions with Managed Service Provider and Technology Vendors.
Coordinate with Managed Service Provider and Technology Vendors for technology implementations.
Coach and mentor less experienced team members.
Research Analyst, Customer Experience
By Ipsos in Canada At Toronto, Ontario, Canada
Relevant project management and/or market research experience an asset
Manage the launching and ongoing maintenance of research studies
Outstanding verbal and written communication skills
Excellent problem solving, critical thinking and analytical skills
Self-starter with superior organization skills who thrives in a deadline driven environment
Creation and maintenance of technical specifications in proprietary software for study questionnaires
Digital Business Analyst - Customer Experience Platform
By Quantum Technology Recruiting Inc. (QTR) At Toronto, Ontario, Canada
Previous hands-on experience with CMS (Liferay or other Content Management platforms), Web and DXP (digital experience platform)
Proficient in creating process documentation, conducting gap analysis, and skilled in requirement gathering, workshop facilitation, and written documentation including training materials;
CMS (Liferay or other Content Management platforms), Web and DXP
Document Business Requirements & Create Process Maps
Gather and document detail business/technical requirements using structured techniques and methodologies
Work with IT and other business units to validate the business requirements as well as current state processes
Customer Experience Analyst (Ontario)
By Kaizen Gaming At Toronto, Ontario, Canada
Proactively identify improvement areas to enhance customer experience and operational efficiency;
At least 2 years of relevant professional experience;
Excellent communication skills and ability to influence senior stakeholders;
Prior experience in the online gaming industry will be considered a strong asset.
As a Customer Experience Analyst you will:
Prepare and execute customer research by using various techniques (customer interviews, online surveys, focus groups, etc.);
Data Analyst, Customer Experience
By SSENSE At Montreal, Quebec, Canada
Scope new analytical and reporting requirements in partnership with stakeholders to develop prototypes and operationalize analytical tooling
Contribute to the organizational business intelligence body of knowledge, including process diagrams and documentation, to ensure business continuity and scalability
A minimum of 3 years experience in analytics with a focus on driving business impact
Proficiency in querying and analyzing large data sets using SQL; Python knowledge is an asset
Comprehensive knowledge of the ETL process and tools
Experience with data visualization tools (e.g., Tableau, Looker)
Data And Reporting Analyst (Customer Experience)
By CST Savings Inc At North York, Ontario, Canada
Gather requirements, develop and roll-out reporting for all customer service metrics used to support management decision-making and provide value added analysis
Customer experience, financial services and/or management consulting experience a strong asset
A talented analyst with strong analytical skills, attention to detail, experience with requirements
Great communication skills and experience with cost/benefit analysis and modeling techniques
Communicate and provide feedback regarding departmental performance metrics to Management and Executives
Make recommendations to management for staffing needs, scheduling and service metrics, day-to-day operations, and process adherence
Coop Work Experience Student - System Analyst/Data Analyst
By Alberta Health Services At Edmonton, Alberta, Canada

Length of Shift in weeks:

Data Analyst & Customer Support
By Hydro One At Markham, Ontario, Canada
Requires experience with leadership skills to effectively lead, manage and facilitate teams.
Requires a knowledge of English and technical writing skills, to prepare reports and to communicate effectively with stakeholders.
This knowledge is considered to be normally acquired through the completion of 4 years of University education in an appropriate field.
Contribute to multi-party, inter-disciplinary studies. Provide expert knowledge in data and business process areas or disciplines required by the study groups.
Requires a knowledge of design concept models for input into the business process planning.
Requires a knowledge of computer science and data networks to analyze data architecture and incorporating industry and market trends.
Customer Experience Analyst Jobs
By NRG Energy At Calgary, Alberta, Canada
Experience in a customer-service role specializing in complaints management and escalations
Additional Knowledge, Skills, And Abilities
Identify and alert upper management of potential high business impact events
Ability to do an in-depth analysis of customer issues and provide recommendations to senior management for executive escalations
The Customer Experience Analyst will handle inquiries and escalations via phone, email, social media, and in-person channels
Effectively manage workload to meet deadlines and productivity goals
Customer Data Analyst Jobs
By TealBook At Québec, Quebec, Canada
Basic knowledge of best practices in data management
Identify opportunities and participate in initiatives to continuously improve data ingestion tools, processes, results and customer experience
Develop and maintain high product knowledge and data literacy; provide subject matter support to internal stakeholders and customers
Engage business stakeholders to gather requirements
Influence prioritization of data requirements on product roadmap
Experience analyzing & managing large volumes of data
Customer Data Analyst Jobs
By TealBook At Canada
Basic knowledge of best practices in data management
Identify opportunities and participate in initiatives to continuously improve data ingestion tools, processes, results and customer experience
Develop and maintain high product knowledge and data literacy; provide subject matter support to internal stakeholders and customers
Engage business stakeholders to gather requirements
Influence prioritization of data requirements on product roadmap
Experience analyzing & managing large volumes of data
Customer Experience Analyst Jobs
By NRG Energy At Edmonton, Alberta, Canada
Experience in a customer-service role specializing in complaints management and escalations
Additional Knowledge, Skills, And Abilities
Identify and alert upper management of potential high business impact events
Ability to do an in-depth analysis of customer issues and provide recommendations to senior management for executive escalations
The Customer Experience Analyst will handle inquiries and escalations via phone, email, social media, and in-person channels
Effectively manage workload to meet deadlines and productivity goals
Customer Experience Analyst Jobs
By Finning At Vancouver, British Columbia, Canada
Project management & prioritization experience
Management of existing survey programs including list management, survey execution, data management and ensure customer contact occurs within target dates.
Bachelor's degree in Business, Research, or a related discipline, a combination of both experience and education will be considered.
Qualifications and Technical Skills Required
Conduct new Voice of Customer research where required, and manage survey administration to measure and monitor customer loyalty and satisfaction levels.
Supporting the vision to improve the Customer Experience, working with stakeholders to bring the vision to fruition.
Data Analyst (Hr Experience)
By Recruit Action inc. At Toronto, Ontario, Canada
Experience with relational databases and knowledge of query tools and/or statistical software.
Document reporting requirements and process and validate data components as required.
6+ years of experience in a similar role.
2+ years of experience using Microsoft Excel.
Experience in handling HR data or other sensitive data with discretion and confidentiality.
Experience with large data sets and capable of managing, processing, and analyzing them efficiently.

Are you a data-driven problem solver looking to make an impact? We are looking for a Sr Customer Experience Data Analyst to join our team and help us create an exceptional customer experience. You will be responsible for analyzing customer data, identifying trends, and developing insights to inform customer experience strategies. If you have a passion for data and customer experience, this is the perfect opportunity for you!

Overview The Senior Customer Experience Data Analyst is responsible for leveraging data to identify customer experience trends, develop insights, and recommend solutions to improve customer experience. The Senior Customer Experience Data Analyst will work closely with the customer experience team to ensure that customer experience data is collected, analyzed, and reported on in a timely and accurate manner. Detailed Job Description

The Senior Customer Experience Data Analyst will be responsible for:

• Collecting, analyzing, and interpreting customer experience data from multiple sources, including customer surveys, customer feedback, and customer service logs.
• Developing insights from customer experience data to identify customer experience trends and recommend solutions to improve customer experience.
• Working with the customer experience team to ensure that customer experience data is collected, analyzed, and reported on in a timely and accurate manner.
• Developing and maintaining customer experience dashboards and reports to track customer experience metrics.
• Developing and maintaining customer experience data models to identify customer experience trends and opportunities.
• Developing and maintaining customer experience data pipelines to ensure data accuracy and integrity.
• Collaborating with other departments to ensure customer experience data is integrated into other systems.
Skill Requirements
• Advanced knowledge of customer experience data analysis and reporting.
• Expertise in data mining, data analysis, and data visualization.
• Proficiency in SQL, Python, and other data analysis tools.
• Ability to work independently and collaboratively in a fast-paced environment.
• Excellent communication and interpersonal skills.
Qualifications
• Bachelor’s degree in Computer Science, Statistics, Mathematics, or a related field.
• 5+ years of experience in customer experience data analysis and reporting.
• Experience with customer experience data analysis tools such as Tableau, Power BI, and Looker.
• Experience with customer experience data pipelines and data models.
Knowledge
• Knowledge of customer experience data analysis and reporting.
• Knowledge of customer experience data pipelines and data models.
• Knowledge of customer experience data analysis tools such as Tableau, Power BI, and Looker.
• Knowledge of SQL, Python, and other data analysis tools.
Experience
• 5+ years of experience in customer experience data analysis and reporting.
• Experience with customer experience data analysis tools such as Tableau, Power BI, and Looker.
• Experience with customer experience data pipelines and data models.
Respons