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Customer Experience Operations Analyst Jobs

Business Technology Customer Experience Analyst
By ATCO At Edmonton, Alberta, Canada
Experience in vendor contract management and negotiation.
Manage the transition of customer requirements into operationally supported solutions.
ITIL certification or equivalent work experience preferred.
Oversee implementation and governance of technology solutions with Managed Service Provider and Technology Vendors.
Coordinate with Managed Service Provider and Technology Vendors for technology implementations.
Coach and mentor less experienced team members.
Research Analyst, Customer Experience
By Ipsos in Canada At Toronto, Ontario, Canada
Relevant project management and/or market research experience an asset
Manage the launching and ongoing maintenance of research studies
Outstanding verbal and written communication skills
Excellent problem solving, critical thinking and analytical skills
Self-starter with superior organization skills who thrives in a deadline driven environment
Creation and maintenance of technical specifications in proprietary software for study questionnaires
Digital Business Analyst - Customer Experience Platform
By Quantum Technology Recruiting Inc. (QTR) At Toronto, Ontario, Canada
Previous hands-on experience with CMS (Liferay or other Content Management platforms), Web and DXP (digital experience platform)
Proficient in creating process documentation, conducting gap analysis, and skilled in requirement gathering, workshop facilitation, and written documentation including training materials;
CMS (Liferay or other Content Management platforms), Web and DXP
Document Business Requirements & Create Process Maps
Gather and document detail business/technical requirements using structured techniques and methodologies
Work with IT and other business units to validate the business requirements as well as current state processes
Customer Experience Analyst (Ontario)
By Kaizen Gaming At Toronto, Ontario, Canada
Proactively identify improvement areas to enhance customer experience and operational efficiency;
At least 2 years of relevant professional experience;
Excellent communication skills and ability to influence senior stakeholders;
Prior experience in the online gaming industry will be considered a strong asset.
As a Customer Experience Analyst you will:
Prepare and execute customer research by using various techniques (customer interviews, online surveys, focus groups, etc.);
Data Analyst, Customer Experience
By SSENSE At Montreal, Quebec, Canada
Scope new analytical and reporting requirements in partnership with stakeholders to develop prototypes and operationalize analytical tooling
Contribute to the organizational business intelligence body of knowledge, including process diagrams and documentation, to ensure business continuity and scalability
A minimum of 3 years experience in analytics with a focus on driving business impact
Proficiency in querying and analyzing large data sets using SQL; Python knowledge is an asset
Comprehensive knowledge of the ETL process and tools
Experience with data visualization tools (e.g., Tableau, Looker)
Customer Experience Analyst Jobs
By NRG Energy At Calgary, Alberta, Canada
Experience in a customer-service role specializing in complaints management and escalations
Additional Knowledge, Skills, And Abilities
Identify and alert upper management of potential high business impact events
Ability to do an in-depth analysis of customer issues and provide recommendations to senior management for executive escalations
The Customer Experience Analyst will handle inquiries and escalations via phone, email, social media, and in-person channels
Effectively manage workload to meet deadlines and productivity goals
Customer Experience Operations Specialist
By Vena Solutions At Toronto, Ontario, Canada
Proven organizational and time management skills with the ability to manage shifting and conflicting priorities
Support customer experience strategy & operations development by serving as a trusted advisor for the customer experience team
Generate, analyze and leverage data and insights to identify opportunities to improve speed, quality, efficiency, effectiveness, forecasting and customer experience
Strong skills with Microsoft Office especially with Excel
Hands on experience within CX technologies such as Salesforce, Zendesk, Mavenlink, etc. would be a strong asset
Assist with the ongoing activities of administration, configuration, and support of our CX technology stack
Customer Support Operations Analyst
By GoBolt At Toronto, Ontario, Canada
Develop and maintain standard operating procedures and own the change management with all stakeholders
Partner with Implementations, Account Management, Operations and other cross functional teams on new processes and business changes
Pilot and test new software and solutions to drive customer experience and reduce operating expenses (Zendesk, RPA and other CS Tools)
Assisting with the design, test, and rollout new support channels, workflows and offerings
2+ years experience delivering frontline customer service or technical support
Start-up, consulting, or other demonstrated experience leading teams in a high-growth, fast-paced environment
Customer Experience Analyst Jobs
By NRG Energy At Edmonton, Alberta, Canada
Experience in a customer-service role specializing in complaints management and escalations
Additional Knowledge, Skills, And Abilities
Identify and alert upper management of potential high business impact events
Ability to do an in-depth analysis of customer issues and provide recommendations to senior management for executive escalations
The Customer Experience Analyst will handle inquiries and escalations via phone, email, social media, and in-person channels
Effectively manage workload to meet deadlines and productivity goals
Customer Experience Analyst Jobs
By Finning At Vancouver, British Columbia, Canada
Project management & prioritization experience
Management of existing survey programs including list management, survey execution, data management and ensure customer contact occurs within target dates.
Bachelor's degree in Business, Research, or a related discipline, a combination of both experience and education will be considered.
Qualifications and Technical Skills Required
Conduct new Voice of Customer research where required, and manage survey administration to measure and monitor customer loyalty and satisfaction levels.
Supporting the vision to improve the Customer Experience, working with stakeholders to bring the vision to fruition.

Are you looking for an exciting opportunity to help create an exceptional customer experience? We are looking for a Customer Experience Operations Analyst to join our team and help us deliver exceptional customer service. You will be responsible for analyzing customer feedback, identifying areas of improvement, and developing strategies to ensure customer satisfaction. If you have a passion for customer service and are eager to make a difference, this could be the perfect job for you!

Overview Customer Experience Operations Analyst is responsible for ensuring that customers have a positive experience with the company. They analyze customer feedback, identify areas of improvement, and develop strategies to improve customer satisfaction. They also work closely with other departments to ensure that customer service processes are efficient and effective. Detailed Job Description

The Customer Experience Operations Analyst is responsible for analyzing customer feedback and developing strategies to improve customer satisfaction. They will work closely with other departments to ensure that customer service processes are efficient and effective. Responsibilities include:

• Analyzing customer feedback to identify areas of improvement
• Developing strategies to improve customer satisfaction
• Working with other departments to ensure customer service processes are efficient and effective
• Monitoring customer service metrics and providing reports to management
• Assisting with customer service initiatives
• Developing customer service training materials
• Assisting with customer service inquiries
• Identifying customer service trends and making recommendations for improvement
Skill Requirements
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Knowledge of customer service best practices
• Proficiency in Microsoft Office Suite
• Knowledge of customer service software
Qualifications
• Bachelor’s degree in Business Administration, Marketing, or related field
• At least two years of customer service experience
• Experience with customer service software
Knowledge
• Knowledge of customer service best practices
• Knowledge of customer service software
• Knowledge of customer service trends
Experience
• At least two years of customer service experience
• Experience with customer service software
Responsibilities
• Analyzing customer feedback to identify areas of improvement
• Developing strategies to improve customer satisfaction
• Working with other departments to ensure customer service processes are efficient and effective
• Monitoring customer service metrics and providing reports to management
• Assisting with customer service initiatives
• Developing customer service training materials
• Assisting with customer service inquiries
• Identifying customer service trends and making recommendations for improvement