Register
Recruit Create CV

Customer Experience Trainer Jobs

Research Analyst, Customer Experience
By Ipsos in Canada At Toronto, Ontario, Canada
Relevant project management and/or market research experience an asset
Manage the launching and ongoing maintenance of research studies
Outstanding verbal and written communication skills
Excellent problem solving, critical thinking and analytical skills
Self-starter with superior organization skills who thrives in a deadline driven environment
Creation and maintenance of technical specifications in proprietary software for study questionnaires
Supervisor, Customer Experience Jobs
By Chrono Aviation At Saint-Philippe, Quebec, Canada
Knowledge of Word and Excel and knowledge of Internet research methods
2 to 5 years of relevant experience (asset)
Projects and responsibilities that live up to your expectations and make you want to come to work every day
Welcoming passengers and providing friendly, proactive and quality customer service
Solve problems, e.g. those related to passenger complaints
Very good command of the French and English languages, both written and spoken
Supervisor, Customer Experience Jobs
By Chrono Aviation At Longueuil, Quebec, Canada
Knowledge of Word and Excel and knowledge of Internet research methods
2 to 5 years of relevant experience (asset)
Projects and responsibilities that live up to your expectations and make you want to come to work every day
What We Can Offer You
Welcoming passengers and providing friendly, proactive and quality customer service
Solve problems, e.g. those related to passenger complaints
Customer Experience Expert Jobs
By EQ3 At Winnipeg, Manitoba, Canada
Strong computer skills and experience working with Windows 10, Microsoft Outlook and other Microsoft Products
You'll maintain an updated knowledge of the organization's product, services, and customer service policies
You'll keep customers updated on progress of their claims, service parts requests, shipping dates, quality issues, availability, pricing, and product knowledge
Minimum two (2) years of experience working as a Customer Care Specialist, Agent, or Account Representative (preferred)
Excellent reading, written and verbal language skills (English)
Previous experience working with a ticketing system similar to Zoho Desk or Mapics-AS400
Customer Experience Analyst (Ontario)
By Kaizen Gaming At Toronto, Ontario, Canada
Proactively identify improvement areas to enhance customer experience and operational efficiency;
At least 2 years of relevant professional experience;
Excellent communication skills and ability to influence senior stakeholders;
Prior experience in the online gaming industry will be considered a strong asset.
As a Customer Experience Analyst you will:
Prepare and execute customer research by using various techniques (customer interviews, online surveys, focus groups, etc.);
Learning Experience Designer & Trainer - Associate
By Capital One At Toronto, Ontario, Canada
Excellent analytical, organizational and project management skills.
Bachelor’s in Education or Instructional Design; or at least 1 year of experience being a learning experience designer in Financial Services
Influence decisions being made to incorporate more innovative ways of learning experience design for customer service associates
Knowledge of instructional systems design methodology, rapid design/development methodologies, adult learning theory, research methodology, and assessment tools.
Ability and skill set to facilitate training classes virtually and in person
Ability to prepare and execute a trainer facilitation certification programs that certifies supplier trainers to deliver agent call center training
Customer Experience Agent - Slack
By Salesforce At Toronto, Ontario, Canada
Empathize with every aspect of the customer experience, leading initiatives to continuously improve how, why, and when customers receive support
You have relevant professional experience and maintain a keen interest in providing outstanding customer support experiences
You are hardworking and eagerly embrace the challenge of solving problems, both with software and soft skills
You have a post-secondary degree or equivalent professional experience
Provide fast, accurate and personalized communication to Slack users through: email, phone, live chat, and social media
Identify and surface customer trends, helping to implement process improvements in collaboration with relevant teams across Slack
Customer Experience Agent - Slack
By Slack At Ontario, Canada
Empathize with every aspect of the customer experience, leading initiatives to continuously improve how, why, and when customers receive support
You have relevant professional experience and maintain a keen interest in providing outstanding customer support experiences
You are hardworking and eagerly embrace the challenge of solving problems, both with software and soft skills
You have a post-secondary degree or equivalent professional experience
Provide fast, accurate and personalized communication to Slack users through: email, phone, live chat, and social media
Identify and surface customer trends, helping to implement process improvements in collaboration with relevant teams across Slack
Vp Customer Experience Jobs
By Accounting Advantage At North York, Ontario, Canada
· Leverage technology to create digital capabilities and automation where possible
· Build strong alignment with peers in Compliance, Product, Marketing, Finance and other areas
· Create proactive, repeatable processes and playbooks to drive consistently-strong Customer Experience
· Drive cross-functional focus on Customer Outcomes, Value, and Experiences
· Relevant industry qualifications, specifically in insurance preferred
· 10+ years of experience working in leadership with call centre/sales operations
Customer Experience Jobs
By The Ridge At Canada
Experience using a Warehouse Management System and/or ERP (Shipmonk, Shipbob)
Experience using Kustomer, Gorgias or Zendesk ticketing platforms. We utilize Kustomer, but Gorgias and Zendesk offer similar functionality.
Role involving team management opportunities
Overall strong English Reading, Writing and Speaking Skills
Ability to use our Internal Knowledge Base documents to expand on initial training and help problem solve unique Customer Questions.
Understanding the importance of logging Quality Control issues, everything from products to shipping to site issues and the overall customer experience.
Customer Experience Agent Jobs
By Slack At Toronto, Ontario, Canada
Empathize with every aspect of the customer experience, leading initiatives to continuously improve how, why, and when customers receive support
You have relevant professional experience and maintain a keen interest in providing outstanding customer support experiences
You are hardworking and eagerly embrace the challenge of solving problems, both with software and soft skills
You have a post-secondary degree or equivalent professional experience
Provide fast, accurate and personalized communication to Slack users through: email, phone, live chat, and social media
Identify and surface customer trends, helping to implement process improvements in collaboration with relevant teams across Slack
Data Analyst, Customer Experience
By SSENSE At Montreal, Quebec, Canada
Scope new analytical and reporting requirements in partnership with stakeholders to develop prototypes and operationalize analytical tooling
Contribute to the organizational business intelligence body of knowledge, including process diagrams and documentation, to ensure business continuity and scalability
A minimum of 3 years experience in analytics with a focus on driving business impact
Proficiency in querying and analyzing large data sets using SQL; Python knowledge is an asset
Comprehensive knowledge of the ETL process and tools
Experience with data visualization tools (e.g., Tableau, Looker)
Senior Customer Experience Consultant
By Affinity At Vancouver, British Columbia, Canada
• Advise and support on the analysis and design of solving complex customer experience problems and challenges
• Support the development of customer experience strategy and supporting governance
• Execution, support and quality assurance of CX strategy work streams (e.g. channel strategy)
• Lead the translation of customer research and insights into action plans
• Support the development of materials for different audiences (e.g. Executive Leadership Team, internal meetings, etc.).
For more information on Affinity, please visit www.affinity-group.ca
Customer Experience Coordinator Jobs
By Randstad Canada At Vancouver, British Columbia, Canada
Excellent organizational, time management and problem solving skills
Effectively and efficiently coordinate with other internal departments, property management, consultants, suppliers and warranty providers
Intermediate to advanced working skills in Microsoft Office, database and CRM software; knowledge in Maximizer and Conasys is an advantage
An interactive work environment with dynamic daily requirements.
Opportunities for Growth and upskilling
Identify and report potentially contentious or recurring incidents in a timely manner to supervisor for fast-track resolution
Customer Experience Leader Jobs
By Indigo At Ottawa, Ontario, Canada
Coordinate and communicate the daily task assignments to the Customer Experience Representatives
Communicate sales goals to the Customer Experience Representatives
We love books and all things beautiful
We are Canada’s Cultural Department Store
Books are our heart and our soul and Great Books are JUST the Beginning…
We exist to add joy to our customers’ lives each and every time they interact with us and our products
Director, Customer Experience Jobs
By Notified At Toronto, Ontario, Canada
Minimum of 5 years of management experience required.
Excellent leadership and team management skills, with a track record of building and developing high-performing teams.
Strong project management skills, with the ability to prioritize and execute multiple initiatives simultaneously.
Strong knowledge of customer experience best practices, support methodologies, and industry trends.
Customer Retention and Relationship Management:
Define and implement a customer experience strategy aligned with the organization’s vision and goals.
Director, Customer Experience Transformation
By Neo Financial At Calgary, Alberta, Canada
You possess strong business process mapping & management, project management, and technical skills
You’ll partner with cross-functional teams to execute customer experience initiatives to realize customer and business benefits
You’ll proactively develop recommendations to continuously advance enterprise-wide customer experience capabilities
You’ll work closely with the VP of Experience to define and implement goals, objectives, and determine success criterias
You’ll partner with key stakeholders to define and apply rigorous prioritization criteria to improve experiences, streamline processes and drive operational efficiencies
You’ll work with external partners to identify new technology that will optimize the Neo customer experience and business results.
Template - Customer Experience Leader
By Indigo At Richmond, British Columbia, Canada
1-2 years of experience in a customer service, merchandising or operations role
Demonstrated commitment to creating an exceptional employee and customer experience
Knowledge of Provincial Health & Safety standards
We love books and all things beautiful
We are Canada’s Cultural Department Store
Books are our heart and our soul and Great Books are JUST the Beginning…
Customer Experience Leader Jobs
By Indigo At Fredericton, New Brunswick, Canada
Supports Leadership Team to train and coach a high-performing Customer Experience Representative Team
Makes recommendations and keeps Leadership informed regarding Customer Experience Representative Team performance
Prior experience in a Shift Leading position preferred
Demonstrated commitment to creating an exceptional employee and customer experience
We love books and all things beautiful
We are Canada’s Cultural Department Store
Customer Experience Analyst Jobs
By NRG Energy At Calgary, Alberta, Canada
Experience in a customer-service role specializing in complaints management and escalations
Additional Knowledge, Skills, And Abilities
Identify and alert upper management of potential high business impact events
Ability to do an in-depth analysis of customer issues and provide recommendations to senior management for executive escalations
The Customer Experience Analyst will handle inquiries and escalations via phone, email, social media, and in-person channels
Effectively manage workload to meet deadlines and productivity goals

Are you passionate about delivering exceptional customer experiences? Do you have a knack for teaching and inspiring others? We are looking for a Customer Experience Trainer to join our team and help us create a world-class customer experience. As a Customer Experience Trainer, you will be responsible for developing and delivering training programs to ensure our customers receive the highest level of service. You will be the driving force behind our customer service team, helping them to develop the skills and knowledge they need to provide an outstanding customer experience. If you are an experienced trainer with a passion for customer service, we want to hear from you!

Overview The Customer Experience Trainer I is responsible for developing and delivering customer experience training programs to ensure that customer service representatives are well-equipped to provide excellent customer service. The Customer Experience Trainer I will work with customer service teams to identify areas of improvement and develop training programs to address those areas. Detailed Job Description The Customer Experience Trainer I will be responsible for developing and delivering customer experience training programs to customer service teams. This includes designing and developing training materials, delivering training sessions, and evaluating the effectiveness of the training. The Customer Experience Trainer I will also work with customer service teams to identify areas of improvement and develop training programs to address those areas. The Customer Experience Trainer I will also be responsible for monitoring customer service performance and providing feedback to customer service teams. Job Skills Required
• Excellent communication and interpersonal skills
• Ability to develop and deliver effective training programs
• Knowledge of customer service best practices
• Ability to identify areas of improvement and develop training programs to address those areas
• Knowledge of customer service software and systems
• Ability to monitor customer service performance and provide feedback
Job Qualifications
• Bachelor’s degree in business, education, or a related field
• At least two years of experience in customer service or training
• Knowledge of customer service best practices
• Knowledge of customer service software and systems
• Ability to develop and deliver effective training programs
Job Knowledge
• Knowledge of customer service best practices
• Knowledge of customer service software and systems
• Knowledge of adult learning principles
• Knowledge of instructional design principles
Job Experience
• At least two years of experience in customer service or training
• Experience developing and delivering customer experience training programs
Job Responsibilities
• Develop and deliver customer experience training programs
• Monitor customer service performance and provide feedback
• Identify areas of improvement and develop training programs to address those areas
• Design and develop training materials
• Evaluate the effectiveness of the training