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Customer Experience Trainer Jobs in Quebec

Supervisor, Customer Experience Jobs
By Chrono Aviation At Saint-Philippe, Quebec, Canada
Knowledge of Word and Excel and knowledge of Internet research methods
2 to 5 years of relevant experience (asset)
Projects and responsibilities that live up to your expectations and make you want to come to work every day
Welcoming passengers and providing friendly, proactive and quality customer service
Solve problems, e.g. those related to passenger complaints
Very good command of the French and English languages, both written and spoken
Supervisor, Customer Experience Jobs
By Chrono Aviation At Longueuil, Quebec, Canada
Knowledge of Word and Excel and knowledge of Internet research methods
2 to 5 years of relevant experience (asset)
Projects and responsibilities that live up to your expectations and make you want to come to work every day
What We Can Offer You
Welcoming passengers and providing friendly, proactive and quality customer service
Solve problems, e.g. those related to passenger complaints
Customer Experience Jobs
By The Ridge At Canada
Experience using a Warehouse Management System and/or ERP (Shipmonk, Shipbob)
Experience using Kustomer, Gorgias or Zendesk ticketing platforms. We utilize Kustomer, but Gorgias and Zendesk offer similar functionality.
Role involving team management opportunities
Overall strong English Reading, Writing and Speaking Skills
Ability to use our Internal Knowledge Base documents to expand on initial training and help problem solve unique Customer Questions.
Understanding the importance of logging Quality Control issues, everything from products to shipping to site issues and the overall customer experience.
Data Analyst, Customer Experience
By SSENSE At Montreal, Quebec, Canada
Scope new analytical and reporting requirements in partnership with stakeholders to develop prototypes and operationalize analytical tooling
Contribute to the organizational business intelligence body of knowledge, including process diagrams and documentation, to ensure business continuity and scalability
A minimum of 3 years experience in analytics with a focus on driving business impact
Proficiency in querying and analyzing large data sets using SQL; Python knowledge is an asset
Comprehensive knowledge of the ETL process and tools
Experience with data visualization tools (e.g., Tableau, Looker)
Customer Experience Agent Jobs
By Intelcom At Montreal, Quebec, Canada
You have at least 6 months of experience in a customer service position (call centre environment seen as an asset);
You have great listening and writing skills;
Answer clients over the phone, by email or by live chat;
Inform clients about the status of their delivery;
Collect comments from clients and escalate particular cases if needed;
Improve the company's service by listing issues that came up while dealing with problematic cases throughout the day.
Customer Experience Coordinator Jobs
By Felix At Canada
Occasional community management and handling response to inquiries via Twitter, Facebook & Instagram
Relevant experience working in a customer service environment
Full medical, dental and vision benefits
Remote first, work from anywhere in Canada
Location: Remote (Canada). We are currently working remotely and open to candidates from anywhere in Canada.
Provide thoughtful, personalized communication to Felix users across all mediums of communication (email, chat, and occasional phone support)
Customer Experience Manager Jobs
By The Home Depot Canada At Pointe-Claire, Quebec, Canada

Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department ...

Customer Experience Manager Jobs
By AccessHR At Greater Calgary Metropolitan Area, Canada
•Expertise in recruitment, performance management, and employee engagement and development.
•Review and manage individual performance; provide clear, immediate feedback and training.
•Outstanding interpersonal relationship building and coaching skills.
•3+ years of leadership experience, preferably in a customer-focused sales, e-commerce, or contact center environment.
•Interest and knowledge of economy and stock markets.
•Competitive compensation plan including discretionary bonus, generous vacation allowance, benefits plan, and flex days.
Specialist, Customer Experience Jobs
By Inditex At Montreal, Quebec, Canada
Management and quality control of the call centers.
Regular meetings with the call center management, quality team & workforce.
Over 2 years of experience of professional experience in Customer Service
Knowledgeable about technology, E-commerce and Social Media.
The responsibilities are as follows:
These responsibilities may vary depending on the Department needs.
Customer Experience Lead Jobs
By Epoch At Canada
You have unparalleled organizational and time management skills. You lean towards an instant follow up and timely follow through.
You have unparalleled organizational and time management skills.
Escalate and prioritize client requests with product management
You are adaptable. You have experience in a start up and enjoy learning new tech tools to enable productivity and outcomes.
You have 2+ years of working experience in a customer-facing role.
Identify ways to optimize the client experience from onboarding to company launch
Customer Experience Partner Jobs
By A.P. Moller - Maersk At Montreal, Quebec, Canada
Manage our customers, including communication, operations, documentation, customer experience, shipment tracking, exception management and coordination between various teams across the globe.
Organizational and time management skills: multi-tasking and prioritizing, planning work activities efficiently to meet deadlines and high-level goals
Supply chain management, Ocean carrier and/or logistics experience is a plus
Achieve and perform against measurable goals and objectives defined by management
Understand the business requirements and the end-to-end products which Maersk has committed, then execute according to defined IOPs, SOPs and KPIs.
Excellent interpersonal, communications and collaboration skills, ability to articulate and present to various stakeholders.
Director, Account Management & Customer Experience
By ANDY TRANSPORT At Montreal, Quebec, Canada
Proven experience in account management, customer experience, or related roles.
Strong leadership and people management skills, with the ability to manage and motivate teams.
Experience with CRM software and account management policies.
Implement CRM and account management policies to ensure streamlined processes.
Knowledge of industry trends, regulations, and best practices (experience in transport/logistics industry preferred but not required).
Ensure excellent customer onboarding, experience, and on-going satisfaction.

Are you passionate about delivering exceptional customer experiences? Do you have a knack for teaching and inspiring others? We are looking for a Customer Experience Trainer to join our team and help us create a world-class customer experience. As a Customer Experience Trainer, you will be responsible for developing and delivering training programs to ensure our customers receive the highest level of service. You will be the driving force behind our customer service team, helping them to develop the skills and knowledge they need to provide an outstanding customer experience. If you are an experienced trainer with a passion for customer service, we want to hear from you!

Overview The Customer Experience Trainer I is responsible for developing and delivering customer experience training programs to ensure that customer service representatives are well-equipped to provide excellent customer service. The Customer Experience Trainer I will work with customer service teams to identify areas of improvement and develop training programs to address those areas. Detailed Job Description The Customer Experience Trainer I will be responsible for developing and delivering customer experience training programs to customer service teams. This includes designing and developing training materials, delivering training sessions, and evaluating the effectiveness of the training. The Customer Experience Trainer I will also work with customer service teams to identify areas of improvement and develop training programs to address those areas. The Customer Experience Trainer I will also be responsible for monitoring customer service performance and providing feedback to customer service teams. Job Skills Required
• Excellent communication and interpersonal skills
• Ability to develop and deliver effective training programs
• Knowledge of customer service best practices
• Ability to identify areas of improvement and develop training programs to address those areas
• Knowledge of customer service software and systems
• Ability to monitor customer service performance and provide feedback
Job Qualifications
• Bachelor’s degree in business, education, or a related field
• At least two years of experience in customer service or training
• Knowledge of customer service best practices
• Knowledge of customer service software and systems
• Ability to develop and deliver effective training programs
Job Knowledge
• Knowledge of customer service best practices
• Knowledge of customer service software and systems
• Knowledge of adult learning principles
• Knowledge of instructional design principles
Job Experience
• At least two years of experience in customer service or training
• Experience developing and delivering customer experience training programs
Job Responsibilities
• Develop and deliver customer experience training programs
• Monitor customer service performance and provide feedback
• Identify areas of improvement and develop training programs to address those areas
• Design and develop training materials
• Evaluate the effectiveness of the training