Customer Experience Partner Jobs

Acts as the owner of the job file and has responsibility for creating

and updating of shipping documents and Customer Invoices in the system.

We offer

We offer you an exciting global career at the forefront of world trade.

Working with the best people in a global team culture with future growth opportunities in an industry that has a significant impact on the world economy…

We’re proud of our people who define our company’s industry leadership, global team culture and customer-centric focus every day.

When you join our team you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view through our international job postings. We offer competitive compensation and benefits for full-time employees including health, dental and vision insurance, and paid time-off – and our parental leave policy is recognized world-wide as one of the best in the industry.

Global scope

Every company, every country wants access to a competitive shipping, logistics and port system – and our people have created one company that offers one, easy-to-use solution to all their shipping needs.

Maersk is unique

Maersk is uniquely positioned to play a significant role in global trade, creating opportunities that help countries, companies and people succeed. Our vision is simple: Maersk is the global integrator of container logistics, connecting and simplifying our customers’ global supply chains. We do this through the global scale of Maersk, the world’s largest shipping line; our Logistics and Services expertise that help customers manage their global supply chains; and through our port operator, APM Terminals, one of the largest container terminal operators in the world with the most strategic locations to serve global supply chains.

Join us and play an important role on our team lifting global trade every day!

At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams

Key Responsibilities:

• Communicate professionally with our account teams internally, with the customer and their assigned partners. Communicate professionally with our customers, their assigned partners and vendors. Maintain IOPs, SOPs and KPIs in accordance with business changes and ensure adherence to them by all parties.
• Build long term relationships with our accounts’ operational teams. Support the commercial team and program managers by providing ideas for process improvements, product offerings and help improve the customer experience. Prepare and present KPIs and other program initiatives to internal and external stakeholders, ensuring we continue to drive performance upwards and continuously improve. Provide program guidance, training and coaching to Maersk colleagues, including the GSC teams and our origin offices.
• Ensuring the payments, finances of the customers are in order and outstanding is settled with the help of the commercial and the finance teams. Ensuring Invoicing timeliness, RICC and Finance KPIs are met.
• Manage our customers, including communication, operations, documentation, customer experience, shipment tracking, exception management and coordination between various teams across the globe.
• Stay agile and open to changes and challenges as we transition as an organization and a team.
• Understand the business requirements and the end-to-end products which Maersk has committed, then execute according to defined IOPs, SOPs and KPIs.
• Comply with all applicable Federal, State and Local safety and transportation laws and regulations.
• Obtain system expert or super user knowledge in one or more of the key systems used in to support the scope of work for the customer and the SCM team through the Super User system.
• Achieve and perform against measurable goals and objectives defined by management
• Provide timely reports and data to the customer to reflect the status of their shipments and supply chain. Provide adhoc reports to support better decision making.
• Perform other job-related duties as required.
• Approving ICB invoices. Processing and submitting SCM invoices to the client (printing invoices and approved backups). Ensure our vendors related to the shipments are paid for the services and we are charged appropriately and as per the contract. Including Intercompany billings are settled within time.
• Maintain IOPs, SOPs and KPIs in accordance with business changes. Proactively identify program exceptions, then troubleshoot and solve according to broad guidelines provided by the Program Manager and or KAM, where applicable.

Requirements:

• Organizational and time management skills: multi-tasking and prioritizing, planning work activities efficiently to meet deadlines and high-level goals
• Change Agility and resilience to operate in an ever-changing environment
• Keen to learn and grow, to constantly evolve and be open to new challenges while working independently.
• Working experience of 4 years at least.
• College degree or equivalent is required
• Supply chain management, Ocean carrier and/or logistics experience is a plus
• Customer-centric and result-oriented, proactiveness, sense of urgency, having empathy for the customer and the team.
• Ability to work under ambiguity and pressure as we constantly evolve to embrace new way of working.
• Ability to simplify and solve complex problems, and willing to analyze, innovate and find new solutions.
• Proficient MS Office, especially Microsoft Excel skills and Word.
• Excellent interpersonal, communications and collaboration skills, ability to articulate and present to various stakeholders.

Notice to applicants applying to positions in Canada

You must be legally authorized to work in Canada.

Maersk is committed to equal employment opportunity and providing reasonable accommodations to applicants as required by law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender identity or expression, age, religion, creed, place of origin, citizenship, family or marital status, sexual orientation, disability, or any other characteristic protected by applicable human rights legislation. We will consider qualified applicants with a record of offences in a manner consistent with applicable human rights legislation.

If you are interested in applying for employment with Maersk in Canada and need assistance or an accommodation to use our website or to apply for a position, please contact the applicable Human Resources Department by emailing [email protected]. Determination on requests for reasonable accommodation are made on a case-by-case basis pursuant to an interactive dialogue between the applicant and the Company.

If you are interested in applying for employment with Damco Canada Inc. in Canada and need assistance or an accommodation to use our website or to apply for a position, please contact the applicable Human Resources Department by emailing [email protected] insert “You can also contact the Human Resources Department by calling 844-447-7878”. Determination on requests for reasonable accommodation are made on a case-by-case basis pursuant to an interactive dialogue between the applicant and the Company.