Customer Success Engineer Jobs

Are you searching for an opportunity that requires both technical expertise and strong interpersonal skills to provide customers with top-notch assistance and tackle complex challenges? You've come to the right place! Join a team that prioritizes customer satisfaction and values creativity and collaboration. Together, let's create unforgettable experiences and shape the future of our industry.

About Browse AI

Browse AI has enabled over 200,000 teams and individuals to extract data from websites in minutes – something that used to be so inaccessible that only large enterprises could afford to do it at scale.

Our customers appreciate us for the exceptional user experience and support we deliver, rating us 9.6 out of 10. Our mission is to give everyone the opportunity to harness web data, democratizing access to information on the web.

At Browse AI, we foster a sense of ownership and collaboration among our team members. We're not just a group of employees - we're a unified team working together towards a shared vision. Our company culture promotes diversity and inclusivity, and we prioritize work-life balance. Our perks include a hybrid work environment, flexible hours, bonuses, and stock options.

Based in Vancouver, Canada, Browse AI has been recognized as one of the fastest-growing early-stage SaaS startups globally in 2023, ranking in the top 1% in various benchmarks. We reached profitability 1.5 years after launch with users in every country that has internet access. Over 80% of our revenue comes organically - through word of mouth and search.

We're not just another startup - we're a community of 200,000+ on a mission to redefine how information on the web is accessed and used. Join us in our journey from a 10-person startup to a company that unlocks the full potential of the Internet for billions of people.

We are seeking a talented and passionate Customer Success Engineer to join our team at Browse AI. As a Customer Success Engineer with an excellent sense of responsibility, you will play a pivotal role in ensuring our customers' success by providing technical expertise, resolving issues, suggesting workarounds, and driving customer satisfaction." you will be focused on driving customer loyalty, retention, and growth.

Key Responsibilities

• Understanding the customer experience with our products and services, effectively feeding back to enable iterative improvements as well as immediate points of correction, with the ability to document and record accurately.
• Experienced in working with CRMs & customer support software like Hubspot and Helpscout.
• Building strong and long-lasting relationships with your customers, owning the relationship through proactive and reactive engagements.
• Serve as the primary technical point of contact for customers, addressing their inquiries, resolving issues, and providing solutions.
• Collaborate with cross-functional teams to ensure successful implementation and integration of Browse AI's platform.
• Conduct product demonstrations and provide technical guidance to customers during the onboarding and retention phase.
• Communicating with customers via email to resolve partner issues within established time frames.

Skills

• Outstanding customer service skills and the ability to build rapport with customers.
• Ability to accurately document and record customer information.
• Experienced coding with HTML (it is a must), JavaScript, JSON, and Regex.
• Experience working in a matrix organization, maintaining an awareness of the work of others for your customer and the working practices to interact and escalate when required.
• Strong interpersonal skills and the ability to work collaboratively in a team environment.
• Experienced in working with CRMs & customer support software like Hubspot and Helpscout, etc.
• Proficient with computer applications, such as Microsoft Office tools and Google G-suite tools, with the ability to learn new software and tools very quickly.
• Ability to prioritize tasks and meet customer expectations.
• Excellent verbal and written communication skills, with strong attention to detail.
• Fluency in English is a requirement. Other languages would be a plus.
• Ability to work independently and proactively manage one’s time effectively.

Why join Browse AI

• Annual team retreats.
• Competitive salary and stock options.
• Biweekly social hours where we play and socialize with each other.
• Health insurance.
• Straight-forward hiring process with a minimal number of meetings and no whiteboard interviews.
• Biweekly team workshops to foster learning and growth.
• If you live outside Vancouver or Canada, you can be offered a relocation package after 3-12 months to move to Vancouver.
• Flexible vacation and personal leave policies.
• Join one of the fastest-growing startups and be part of going from 200,000 users to tens of millions.
• Hybrid and flexible working location and times with the ability to work in person at the Vancouver office.
• Working at an innovative startup that is profitable and well-funded gives you the best of both worlds: The fast pace of learning and growth and the life-changing financial rewards of working at a startup, with the job security and stability of established companies.
• Enjoy working in a positive environment with team members who all care about each other.
• Build a disruptive product using cutting-edge technologies and level up your skills every few months.
• Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity.