Customer Success Analyst Jobs

Your role as Customer Success Analyst
Reporting to the manager of Client Enablement the mission of the Customer Success Analyst is to be the trusted advisor and act as the owner of small and midsize business accounts to contribute to the success of Customer Success at Dialogue. The main focus of this role is to identify and implement sustainable management strategies for small and midsize business (SMB) accounts through the execution of effective account retention and renewal strategies. You will play a key part in the management of existing clients while applying a strong data-integrity approach to contracts and opportunities.
What You’ll Be Doing

• Developing, implementing, improving, and documenting Customer Success processes, workflows, and best practices to allow for swift scalability
• Mastering software tools to effectively connect with clients and team members
• Maintaining relationships with clients by offering scalable account support to ensure an optimal cost-to-revenue ratio
• Managing renewal processes to apply an adequate repricing strategy (updating agreements, managing Salesforce opportunities, etc.)
• Working in partnership with internal operational groups to investigate and resolve complex client issues
• Engaging directly with clients via email and phone when required to ensure follow-ups
• Understanding and managing small and midsize business related operations to gain efficiencies and continuously improve processes

We'd Love To Hear From You If You Have

• Reputation for being highly organized and detail-oriented, with excellent time management skills
• Long-term vision for scalability and ability to develop opportunities for automation
• Empathetic and client-driven service approach
• Eagerness to learn new things and step out of your comfort zone

At Dialogue, your well-being is our priority
Taking care of others also means taking care of our team. We’ve got you covered!

• An allocated budget for continuous training
• Unlimited access to a variety of Dialogue's programs for you and your immediate family
• 4 weeks of vacation, 9 wellness days and 1 paid volunteer day
• An optional parental benefits program
• A flexible schedule and a hybrid work approach
• A fully funded benefits plan, including a wellness reimbursement program
• Short and long-term incentive plans, including restricted stock units (RSUs)

About Dialogue
Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.
We’re Firm Believers That Great People Don’t Settle On
When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being.
Impact
Community
Growth
Excellence
Feel like you can make a difference? Good news, we saved you a seat! Come as you are. As a proud equal opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [email protected].