Academic Experience Consultant, Customer Success

Responsibilities

As an Academic Experience Consultant, you will work with Riipen’s post-sales team to support assigned post-secondary institutions using Riipen to provide students with real-world project experience. Your passion for delivering exceptional customer support will contribute to our rapidly growing experiential learning marketplace - helping learners throughout North America connect with some of the world’s most exciting companies.

In this role, you will serve as a primary point of contact supporting professors, instructors and experiential learning coordinators at our academic partner institutions who want to use Riipen to embed project-based learning in their courses (industry projects for which their students will receive course credit), as well as employers who want to engage students on projects for their organizations. If you are a natural relationship-builder with a knack for working with various user groups and clients to deliver exceptional customer service, we invite you to explore this opportunity further!

Qualifications

• Be process and detail-oriented, creative, and with strong analytical skills;
• 2+ years in a client/customer-facing role (account management, customer success, sales, etc.);
• Possess an entrepreneurial spirit with a desire to work in a fast-paced startup environment;
• Connect personally and professionally with our company values;
• Have the ability to consistently deliver exceptional results on demanding timelines and coordinate multiple projects simultaneously;
• Have a hunger and willingness to learn and adapt as Riipen the experiential learning landscape evolves.