Sales And Customer Success Coordinator

Are you passionate about revolutionizing the housing industry and providing exceptional customer experiences? Ryna, a cutting-edge housing platform, is seeking a dynamic and driven Sales and Customer Success Coordinator to join our innovative team. As a Sales and Customer Success Coordinator at Ryna, you will play a pivotal role in driving growth and ensuring customer satisfaction on our platform.

Responsibilities:

Sales Strategy:

• Collaborate with the marketing team to generate lead campaigns and outreach efforts to increase brand awareness and drive sales.
• Identify and target potential clients, including renters, property owners, and property management companies, to promote the advantages of using Ryna's platform.
• Develop and execute a comprehensive sales strategy to drive user acquisition and expand Ryna's customer base.

Customer Onboarding:

• Educate customers on the features and benefits of Ryna, addressing any queries or concerns they may have during the onboarding phase.
• Lead the onboarding process for new customers, ensuring a seamless experience from sign-up to successful usage of the platform.

Relationship Management:

• Proactively engage with customers to ensure their satisfaction, anticipate potential issues, and offer tailored solutions to meet their specific requirements.
• Build and maintain strong, long-lasting relationships with customers, understanding their needs, and acting as their primary point of contact with Ryna.

Customer Success:

• Collaborate with the product and development teams to communicate customer feedback and suggest improvements to enhance the platform's functionality.
• Monitor customer activity and platform usage, proactively identifying opportunities for increased engagement and retention.

Sales Performance Analysis:

• Utilize sales data to identify trends, opportunities, and potential challenges, adapting strategies accordingly.
• Track and analyze sales performance metrics, providing regular reports to management to evaluate progress and make data-driven decisions.

1. Upselling and Cross-selling:

• Identify opportunities to upsell additional features or premium services to existing customers, aiming to increase revenue and customer loyalty.

Qualifications:

• Strong negotiation and closing skills to drive revenue growth.
• Excellent communication and interpersonal skills, with the ability to build rapport and engage with diverse audiences.
• Proven track record in sales or customer success management, preferably within a tech startup or real estate industry.
• Analytical mindset to interpret sales data and draw actionable insights.
• Bachelor's degree in Business, Marketing, or a related field (not required)
• Self-motivated and goal-oriented, with the ability to thrive in a fast-paced, dynamic startup environment.
• Tech-savvy with a good understanding of AI-powered platforms and the ability to quickly grasp new technologies.

Join Ryna's passionate and dedicated team as a Sales and Customer Success Coordinator and be part of reshaping the future of housing rentals. You will take charge of driving sales growth and ensuring our customers have an exceptional experience on our platform. If you're up for the challenge, apply now and embark on this exciting journey with Ryna!