Success Coordinator Jobs

Collaborate with the sales, project management and operations teams to improve the overall customer experience.

Basic knowledge of electric vehicle technology, fleet management, & charging infrastructure is a bonus.

RMA follow-ups, management of asset warranties, returns or repairs, etc.

Location: Vancouver, BC or Toronto (Remote)

Problem solving and team building skills, works effectively in both group and independent settings

Bachelor's degree in a relevant field or equivalent work experience.

Happy to work in our office as well as one day a week from home.

You possess great interpersonal skills.

Did we mention great organizational skills?

You are available to work in the office with occasionally working from home.

Do you like to keep other people organized as well?

Are you a great communicator?

Knowledgeable on job search strategies and best practices (personal experience counts!)

Member of the Participant Success file on the Participant Experience Team

Reports directly to the Participant Success Manager

Collaborates with the Participant Experience team, other business units, and departments to assist and execute strategic tasks and projects

Collaborates with the Participant Success Manager to design, implement, and execute common job support activities

Monitors cohort-specific progress as needed and communicates progress with Program Manager and Participant Success Manager

Ensure operations teams have been provided with processing instructions and all customer specific requirements are met

Proactively manage contract renewal process, and negotiation steps within Quantum, ensuring appropriate involvement from business development and operations

Provide support to the facility managers and executive teams while looking for new opportunities to grow the business

Post secondary education in administration or related fields

1-3 years of Administration, Account Coordinator or equivalent work experience

Strong communication and organizational skills

Ensure operations teams have been provided with processing instructions and all customer specific requirements are met

Proactively manage contract renewal process, and negotiation steps within Quantum, ensuring appropriate involvement from business development and operations

Provide support to the facility managers and executive teams while looking for new opportunities to grow the business

Post secondary education in administration or related fields

1-3 years of Administration, Account Coordinator or equivalent work experience

Strong communication and organizational skills

Identify and target potential clients, including renters, property owners, and property management companies, to promote the advantages of using Ryna's platform.

Proactively engage with customers to ensure their satisfaction, anticipate potential issues, and offer tailored solutions to meet their specific requirements.

Track and analyze sales performance metrics, providing regular reports to management to evaluate progress and make data-driven decisions.

Proven track record in sales or customer success management, preferably within a tech startup or real estate industry.

Lead the onboarding process for new customers, ensuring a seamless experience from sign-up to successful usage of the platform.

Educate customers on the features and benefits of Ryna, addressing any queries or concerns they may have during the onboarding phase.

We offer a benefits package that includes medical, dental, and vision coverage, with 100% of premiums paid by the company.

Coordinating the onboarding of Knowledgehook customers, including entering information into CRM platforms

Working with Account Managers to support and participate in presentations, and implementation of customer success plans

Excellent written and oral communication skills

We embrace a remote-friendly work environment.

Assisting in facilitating the coordination and support of CS ambassadors

Candidates are ideally Calgary-based, but we’re open to remote, depending on fit!

Tracking success metrics and outcomes for both participants, and for 321 – so we keep learning and improving

You’re a systems thinker, focused on getting the details right, while always keeping the big picture (including other perspectives) in mind

You’re highly organized, love data, and have got an eye for detail - few typos get past you

You like crossing things of your to-do list

You’re fine with a fast-paced environment, and change is no big deal for you

Performing other related tasks as assigned by Management.

Post-secondary education in Business, Computer Science or Graphic Design preferred but not required.

A minimum of one year of relevant professional experience working in clerical or administrative positions or tech savvy.

Professional fluency in English, including excellent written and oral communication skills.

Interpersonal skills for both internal and external communication.

Demonstrated organization and administration skills.

Known for exceptional time management skills and ability to work smart

Help customers with general inquiries in a remote / call setting

Manage and prioritize critical to minor issues

Identify customers with existing rentals and contact them in regards to extending their rental date.

Educate customers on the cost savings options by looking at the possible options based on their needs

Qualify prospective customers over the phone and educate them on why DOZR is right for their business.

Manage a combination of customer facing and non-customer facing operational responsibilities for your joint portfolio of customers

Computer literate (MS office, Google Suite, Project management tools…)

0- 2 years successful direct customer experience with large accounts acquired in a fast paced environment

The ideal candidate has formal education in a related field (Supply chain, sustainability, business)

Excellent communication skills (Both written and oral) is a must.

Excellent excel and data analytical skills

Supports S&S Supervisors and Managers in building existing client relationships, addressing client needs in a timely and professional manner

Analyzes and monitors campaign performance with internal departments for reporting and offers recommendations to the client, implementing changes as requested

1-2 years of marketing experience

Provides client-facing documents, deliverables and campaign needs within set timelines

Works with our Strategy & Success and Audience & Optimization teams in the development and execution of client campaign strategies

Meets with clients and prospective clients, presenting LoKnow’s services, campaign proposals and post-campaign reports with S&S Supervisors

·Act as point on all onboarding activity – liaise between client and onboarding managers (all markets)

·Manage and drive social media content weekly

Hindi/Tamil Bilingualism a strong asset (India market focus)

Fitness and software background is preferred

·Lead the onboarding calendar – lead process to completion within 30 days

·Sustain excitement and client engagement throughout process – keep selling until fully onboarded

Experience in customer service, account management, or sales is preferred.

Excellent communication skills, both verbal and written, with a strong focus on customer service.

Ability to work independently and as part of a team, with strong organizational skills and attention to detail.

Knowledge of software as a service (SaaS) and cloud-based technologies is a plus.

Comprehensive health and dental benefits package.

Flexible work hours and the ability to work from home.