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Customer Success Coordinator Jobs
Company | Quantum Lifecycle Partners |
Address | Surrey, British Columbia, Canada |
Employment type | CONTRACTOR |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-08-20 |
Posted at | 9 months ago |
Summary
- Leverage key relationships to explore and uncover new opportunities and areas for improvement within existing customer base
- Proactively manage contract renewal process, and negotiation steps within Quantum, ensuring appropriate involvement from business development and operations
- Deliver recommendations and make strategic and financial recommendations to secure business
- Work within Quantum's database to generate accurate and timely reports to send to customers. These reports may include but are not limited to: Batch settlement reports, Data Security Certificates, Certificates of Recycling, Asset Lists, and Lot settlement reports
- Provide support to the facility managers and executive teams while looking for new opportunities to grow the business
- Responsible for all facets of new account set up, work with various internal department, including but not limited to Finance, Operations, Logistics etc. to ensure expectations are met
- Act as a resource to resolve problems and provide creative solutions to maximize department efficiencies and processes
- Ensure operations teams have been provided with processing instructions and all customer specific requirements are met
- Support and drive the RFP/RFQ responses for local and Corporate/National clients in collaboration with the appropriate business development, logistics, and operations staff
- Work with the business development team establishing requirements for the customers at the local, national and international level, providing strategic information to Quantum leadership
- 1-3 years of Administration, Account Coordinator or equivalent work experience
- Strong communication and organizational skills
- Excellent customer service skills
- Strong computer skills and attention to detail
- Post secondary education in administration or related fields
- Safety Shoes & glasses reimbursement
- Disability & Life Insurance
- Education Reimbursement Program
- Company paid Extended Health & Dental Benefits
- Employee Purchase Program (up to 20% off on Qnovum.ca)
- Company RRSP matched up to 3.5%
- Opportunity to play a part in protecting the environment and contributing to sustainability.
- Employee Assistance Program
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