Operations And Customer Success Coordinator Jobs

Collaborate with the sales, project management and operations teams to improve the overall customer experience.

Basic knowledge of electric vehicle technology, fleet management, & charging infrastructure is a bonus.

RMA follow-ups, management of asset warranties, returns or repairs, etc.

Location: Vancouver, BC or Toronto (Remote)

Problem solving and team building skills, works effectively in both group and independent settings

Bachelor's degree in a relevant field or equivalent work experience.

Build, manage, and optimize our customer onboarding experience – the goal is platform adoption.

Manage the customer use case, ensuring the customer has a plan.

Analyze customer functional requirements and propose the most suitable strategy to be used.

Provide feedback to senior leadership and product team on feature requirements, value proposition and competitive data.

Excellent verbal and written communication skills, with an ability to work in a team environment.

Comfortable with SaaS technology and data. Previous experience with customer retention and upsell is a PLUS

Happy to work in our office as well as one day a week from home.

You possess great interpersonal skills.

Did we mention great organizational skills?

You are available to work in the office with occasionally working from home.

Do you like to keep other people organized as well?

Are you a great communicator?

Experience working in education technology or knowledge of business drivers for Higher Education organizations is a plus

Thorough understanding of business management, forecasting strategy and techniques

Experience implementing either educational technology initiatives, online learning programs, or partnership programs

Experience managing clients within the field of education – external and internal – and of varying sizes

Produce and actively participate in knowledge sharing as well as professional development initiatives

Ability to cross-functionally manage operations within a matrixed department

Ensure operations teams have been provided with processing instructions and all customer specific requirements are met

Proactively manage contract renewal process, and negotiation steps within Quantum, ensuring appropriate involvement from business development and operations

Provide support to the facility managers and executive teams while looking for new opportunities to grow the business

Post secondary education in administration or related fields

1-3 years of Administration, Account Coordinator or equivalent work experience

Strong communication and organizational skills

Ensure operations teams have been provided with processing instructions and all customer specific requirements are met

Proactively manage contract renewal process, and negotiation steps within Quantum, ensuring appropriate involvement from business development and operations

Provide support to the facility managers and executive teams while looking for new opportunities to grow the business

Post secondary education in administration or related fields

1-3 years of Administration, Account Coordinator or equivalent work experience

Strong communication and organizational skills

Identify and target potential clients, including renters, property owners, and property management companies, to promote the advantages of using Ryna's platform.

Proactively engage with customers to ensure their satisfaction, anticipate potential issues, and offer tailored solutions to meet their specific requirements.

Track and analyze sales performance metrics, providing regular reports to management to evaluate progress and make data-driven decisions.

Proven track record in sales or customer success management, preferably within a tech startup or real estate industry.

Lead the onboarding process for new customers, ensuring a seamless experience from sign-up to successful usage of the platform.

Educate customers on the features and benefits of Ryna, addressing any queries or concerns they may have during the onboarding phase.

We offer a benefits package that includes medical, dental, and vision coverage, with 100% of premiums paid by the company.

Coordinating the onboarding of Knowledgehook customers, including entering information into CRM platforms

Working with Account Managers to support and participate in presentations, and implementation of customer success plans

Excellent written and oral communication skills

We embrace a remote-friendly work environment.

Assisting in facilitating the coordination and support of CS ambassadors

Candidates are ideally Calgary-based, but we’re open to remote, depending on fit!

Tracking success metrics and outcomes for both participants, and for 321 – so we keep learning and improving

You’re a systems thinker, focused on getting the details right, while always keeping the big picture (including other perspectives) in mind

You’re highly organized, love data, and have got an eye for detail - few typos get past you

You like crossing things of your to-do list

You’re fine with a fast-paced environment, and change is no big deal for you

Education Assistance Program for approved courses to upgrade knowledge/skills.

10+ years leadership experience in a sales or business development role

Experience in a healthcare retail or durable medical equipment environment (preferred)

Health/Dental/Life insurance benefits package, where the cost is employer subsidized.

Provide strategic leadership to a team of Sales professionals and leaders.

Establish annual and multi-year goals and financial performance targets for the Retail function ensuring alignment to the Company Strategy

Strong leadership, organizational, planning and time management skills are required.

Demonstrated skills and competencies in planning, organization, and project management; leadership; coaching and facilitation; and customer service.

Experience working with event production and event management procedures is an asset.

Day-to-day management of inventory of POS items.

Strong computers skills essential including working knowledge of Microsoft Office Suite (including SharePoint) at an advanced level, and Adobe Creative Suite.

Excellent oral and written communication skills and experience with copywriting is an asset.

Performing other related tasks as assigned by Management.

Post-secondary education in Business, Computer Science or Graphic Design preferred but not required.

A minimum of one year of relevant professional experience working in clerical or administrative positions or tech savvy.

Professional fluency in English, including excellent written and oral communication skills.

Interpersonal skills for both internal and external communication.

Demonstrated organization and administration skills.

Known for exceptional time management skills and ability to work smart

Help customers with general inquiries in a remote / call setting

Manage and prioritize critical to minor issues

Identify customers with existing rentals and contact them in regards to extending their rental date.

Educate customers on the cost savings options by looking at the possible options based on their needs

Qualify prospective customers over the phone and educate them on why DOZR is right for their business.

Manage a combination of customer facing and non-customer facing operational responsibilities for your joint portfolio of customers

Computer literate (MS office, Google Suite, Project management tools…)

0- 2 years successful direct customer experience with large accounts acquired in a fast paced environment

The ideal candidate has formal education in a related field (Supply chain, sustainability, business)

Excellent communication skills (Both written and oral) is a must.

Excellent excel and data analytical skills

Great project management skills: managing deadlines and delivering tasks/projects on time.

3+ years of experience in a customer success or customer operations role.

Strong english communications skills (writing and oral): we have a global CS team across North America and Europe.

Having worked with a CS operations tool before. Previous Gainsight experience is a huge plus!

A CRM-pro. Previous experience with Salesforce (or a similar CRM) would be key.

Customer-centric at heart: every decision you make revolves around our customers and bettering their experience.

Manage a combination of customer facing and non-customer facing operational responsibilities for your joint portfolio of customers.

2+ years experience in fields such as customer success/support, procurement or supply chain, consulting

Excellent excel and data analytical skills

Basic knowledge of procurement systems, processes and trends

Basic experience with Tableau, Salesforce, and/or digital native learning fast

Strong verbal and written communication skills; confidence in delivering customer-facing presentations

Around 2 years of account management support experience and/or project management experience in a fast paced environment

Manage a combination of customer facing and non-customer facing operational responsibilities for your joint portfolio of customers

Co-creation of templates, processes, content on services to ease adoption by other customer success & account management teams

High level of organizational skills and able to operate autonomously; ability to prioritize tasks and manage time

Analyzing and preparing data relevant to solutions for Private Equity & Sustainable Finance customers

Contribute to the development of internal training content and delivery for Private Equity & Sustainable Finance solutions

·Act as point on all onboarding activity – liaise between client and onboarding managers (all markets)

·Manage and drive social media content weekly

Hindi/Tamil Bilingualism a strong asset (India market focus)

Fitness and software background is preferred

·Lead the onboarding calendar – lead process to completion within 30 days

·Sustain excitement and client engagement throughout process – keep selling until fully onboarded

Impeccable time management and organizational skills.

Experience with project management processes, such as Scrum and Agile

Support project management tracking activities and task execution with ISG customers

College or University diploma or degree in Business, Finance, Economics, Marketing or a related discipline

Experience in a similar role at a high-growth company

Excellent verbal and written communication skills

3+ years of experience in a customer success or account management role, working with large enterprise clients

Demonstrated experience delivering on strategic customer relationship management through defining and using metrics and KPIs

Demonstrated leadership skills, with 2+ years of experience managing high-performing, customer-facing teams

Build, lead and manage Helika's customer success team, providing coaching, support and feedback to team members

Continuously assess, classify, and manage customer risk while providing feedback to internal teams and stakeholders

Experience using Hubspot CRM is a strong preference