Customer Success Coordinator - Private Equity & Sustainable Finance

Company Description

Work smart, have fun and make an impact

EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page.

If you have questions about the company or open roles you can chat with an insider.

Your primary responsibility will be to provide operational management of customers’ EcoVadis programs in support of the Account Management Team, specifically on the growing suite of Private Equity & Sustainable Finance solutions. Your tasks will include (but will not be limited to):

Operational Account Support

• Managing operational elements of customers with high reactivity and a high quality of service which may include: Platform demonstrations, program reports, Back Office support, preparation and/or delivery of data analysis, preparation and/or delivery of presentations both independently and/or in a supporting role
• Analyzing and preparing data relevant to solutions for Private Equity & Sustainable Finance customers
• Preparing high-quality reports and presentations as part of customer support duties
• Manage a combination of customer facing and non-customer facing operational responsibilities for your joint portfolio of customers
• Support and build advocacy among customer organization, including program team, champions, and end users by delivering exceptional customer support
• Collaborate with and support Account Managers to ensure the effective implementation and rollout of EcoVadis solutions to a portfolio of Private Equity & Sustainable Finance customers
• Internal coordination with multiple teams (Customer Engagement, Evaluation Services, etc) to ensure smooth running and delivery of service

Project Management/Support

• Leading and supporting internal projects contributing to the formalization and standardization of internal processes for the deployment of EcoVadis Sustainable Finance solutions

Knowledge Management

• Co-creation of templates, processes, content on services to ease adoption by other customer success & account management teams
• Together with the Private Equity & Sustainable Finance Account Managers, act as a central knowledge hub for the delivery of all EcoVadis solutions & services
• Contribute to the development of internal training content and delivery for Private Equity & Sustainable Finance solutions

Qualifications

• Around 2 years of account management support experience and/or project management experience in a fast paced environment
• Ability to summarize data into insights in multiple formats (For example, PPT presentations)
• Excellent excel and data analytical skills
• Excellent communication and presentation skills: written and verbal
• Previous professional international exposure is a must
• Thrives in a fast paced environment
• Interest to work in an international and multicultural environment
• Self-driven, results oriented and team player
• Attention to detail is key for delivering a high quality service to financial sector clients
• Bachelor's Degree
• Involvement in new, bespoke projects will require agility and a consultative mindset
• Full proficiency in English required
• Critical thinking, adept problem solver
• Passionate about sustainability
• High level of organizational skills and able to operate autonomously; ability to prioritize tasks and manage time

Additional Information

Beginning: ASAP

Full time position (permanent after probation)

In return for your expertise and energy, we offer:

• Paid employee volunteer day
• Work from home & work from anywhere policy
• Base salary + variable compensation plan
• Home office allowance program
• GRSP and TFSA matching program available
• Life Insurance, Critical Illness, Accidental death, long-term disability insurance
• Casual and very friendly work environment
• Virtual and in-person team building events
• Flexi-time
• Employee referral bonus policy
• Access to online learning library
• Health, Wellness, and Dental Benefits
• Free virtual Yoga/Pilates
• Opportunity to work in a truly international atmosphere

Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate?

Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes.

We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect.

EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).