Project And Customer Success Coordinator Jobs

Collaborate with the sales, project management and operations teams to improve the overall customer experience.

Basic knowledge of electric vehicle technology, fleet management, & charging infrastructure is a bonus.

RMA follow-ups, management of asset warranties, returns or repairs, etc.

Location: Vancouver, BC or Toronto (Remote)

Problem solving and team building skills, works effectively in both group and independent settings

Bachelor's degree in a relevant field or equivalent work experience.

Flexible/remote working arrangements - this is a Hybrid role

Customer Experience Team at IC

Achieve greater than 90% annual retention rate on assigned accounts

Engage with and take the lead on 50 accounts within 90 days

Establish intranet optimization plans with support from internal specialists

Conduct regular touchpoints bi-weekly with engaged accounts

Build, manage, and optimize our customer onboarding experience – the goal is platform adoption.

Manage the customer use case, ensuring the customer has a plan.

Analyze customer functional requirements and propose the most suitable strategy to be used.

Provide feedback to senior leadership and product team on feature requirements, value proposition and competitive data.

Excellent verbal and written communication skills, with an ability to work in a team environment.

Comfortable with SaaS technology and data. Previous experience with customer retention and upsell is a PLUS

Happy to work in our office as well as one day a week from home.

You possess great interpersonal skills.

Did we mention great organizational skills?

You are available to work in the office with occasionally working from home.

Do you like to keep other people organized as well?

Are you a great communicator?

Ensure operations teams have been provided with processing instructions and all customer specific requirements are met

Proactively manage contract renewal process, and negotiation steps within Quantum, ensuring appropriate involvement from business development and operations

Provide support to the facility managers and executive teams while looking for new opportunities to grow the business

Post secondary education in administration or related fields

1-3 years of Administration, Account Coordinator or equivalent work experience

Strong communication and organizational skills

Ensure operations teams have been provided with processing instructions and all customer specific requirements are met

Proactively manage contract renewal process, and negotiation steps within Quantum, ensuring appropriate involvement from business development and operations

Provide support to the facility managers and executive teams while looking for new opportunities to grow the business

Post secondary education in administration or related fields

1-3 years of Administration, Account Coordinator or equivalent work experience

Strong communication and organizational skills

Identify and target potential clients, including renters, property owners, and property management companies, to promote the advantages of using Ryna's platform.

Proactively engage with customers to ensure their satisfaction, anticipate potential issues, and offer tailored solutions to meet their specific requirements.

Track and analyze sales performance metrics, providing regular reports to management to evaluate progress and make data-driven decisions.

Proven track record in sales or customer success management, preferably within a tech startup or real estate industry.

Lead the onboarding process for new customers, ensuring a seamless experience from sign-up to successful usage of the platform.

Educate customers on the features and benefits of Ryna, addressing any queries or concerns they may have during the onboarding phase.

We offer a benefits package that includes medical, dental, and vision coverage, with 100% of premiums paid by the company.

Coordinating the onboarding of Knowledgehook customers, including entering information into CRM platforms

Working with Account Managers to support and participate in presentations, and implementation of customer success plans

Excellent written and oral communication skills

We embrace a remote-friendly work environment.

Assisting in facilitating the coordination and support of CS ambassadors

Candidates are ideally Calgary-based, but we’re open to remote, depending on fit!

Tracking success metrics and outcomes for both participants, and for 321 – so we keep learning and improving

You’re a systems thinker, focused on getting the details right, while always keeping the big picture (including other perspectives) in mind

You’re highly organized, love data, and have got an eye for detail - few typos get past you

You like crossing things of your to-do list

You’re fine with a fast-paced environment, and change is no big deal for you

• Strong interpersonal communication skills along with analytical and problem-solving abilities.

• ensure a positive experience.

• 5 plus years of relevant experience working with contracts.

• Prior experience dealing with contract reviews and negotiation.

• Estimating experience is a strong asset.

POSITION: SR. PROJECT COORDINATOR, CONTRACTS AND CUSTOMER CARE

Performing other related tasks as assigned by Management.

Post-secondary education in Business, Computer Science or Graphic Design preferred but not required.

A minimum of one year of relevant professional experience working in clerical or administrative positions or tech savvy.

Professional fluency in English, including excellent written and oral communication skills.

Interpersonal skills for both internal and external communication.

Demonstrated organization and administration skills.

Previous experience in customer service, client relationship management, or a similar role is preferred.

Exceptional organizational and time management skills, with the ability to prioritize tasks effectively.

Manage and support B2B clients, building strong relationships, and addressing any concerns or issues that arise.

Stay up-to-date with product knowledge, industry trends, and company policies to provide accurate information and support to customers.

Strong problem-solving and decision-making abilities to handle customer issues and project challenges.

Excellent verbal and written communication skills in both French and English.

Known for exceptional time management skills and ability to work smart

Help customers with general inquiries in a remote / call setting

Manage and prioritize critical to minor issues

Identify customers with existing rentals and contact them in regards to extending their rental date.

Educate customers on the cost savings options by looking at the possible options based on their needs

Qualify prospective customers over the phone and educate them on why DOZR is right for their business.

Manage a combination of customer facing and non-customer facing operational responsibilities for your joint portfolio of customers

Computer literate (MS office, Google Suite, Project management tools…)

0- 2 years successful direct customer experience with large accounts acquired in a fast paced environment

The ideal candidate has formal education in a related field (Supply chain, sustainability, business)

Excellent communication skills (Both written and oral) is a must.

Excellent excel and data analytical skills

Liaise with one or more certification bodies (VCS, Gold Standard, ACR, CAR, etc) in the voluntary carbon market

Experience sourcing new carbon project opportunities, including identification of new restoration land, or other types of opportunities.

Experience revising, editing, or creating a new methodology

Experience engaging with carbon offset investors and/or buyers

Support design of a project origination tool that ensures optimization of the project design and development approach

Structure the customer success journey to minimize the risks of failed project execution.

Manage a combination of customer facing and non-customer facing operational responsibilities for your joint portfolio of customers.

2+ years experience in fields such as customer success/support, procurement or supply chain, consulting

Excellent excel and data analytical skills

Basic knowledge of procurement systems, processes and trends

Basic experience with Tableau, Salesforce, and/or digital native learning fast

Strong verbal and written communication skills; confidence in delivering customer-facing presentations

Around 2 years of account management support experience and/or project management experience in a fast paced environment

Manage a combination of customer facing and non-customer facing operational responsibilities for your joint portfolio of customers

Co-creation of templates, processes, content on services to ease adoption by other customer success & account management teams

High level of organizational skills and able to operate autonomously; ability to prioritize tasks and manage time

Analyzing and preparing data relevant to solutions for Private Equity & Sustainable Finance customers

Contribute to the development of internal training content and delivery for Private Equity & Sustainable Finance solutions

·Act as point on all onboarding activity – liaise between client and onboarding managers (all markets)

·Manage and drive social media content weekly

Hindi/Tamil Bilingualism a strong asset (India market focus)

Fitness and software background is preferred

·Lead the onboarding calendar – lead process to completion within 30 days

·Sustain excitement and client engagement throughout process – keep selling until fully onboarded

3+ years of experience in Telehealth project management/customer success.

Communicating project status, risks, and issues to stakeholders and management.

Familiarity with project management tools and methodologies.

Ensuring compliance with regulatory requirements and industry standards.

Strong leadership and excellent English verbal and written communication skills.

Excellent problem-solving and decision-making abilities.

Strong time management skills and problem-solving skills

Must have 3-5 years’ experience in retail pharmacy operations, workflow and knowledge of HealthWATCH

Must have 3-5 years’ experience in project related work and analytics with a focus on Excel & PowerPoint or equivalent experience

Strong communication skills, comfortable presenting to large groups

Coordinate regular business reviews with VPs and DMs to review store success as it relates to CPS programs

Provide insights, reports and recommendations to CPS leadership that will be key inputs for the Associate Working Groups