Project And Customer Success Coordinator Jobs in British Columbia

Collaborate with the sales, project management and operations teams to improve the overall customer experience.

Basic knowledge of electric vehicle technology, fleet management, & charging infrastructure is a bonus.

RMA follow-ups, management of asset warranties, returns or repairs, etc.

Location: Vancouver, BC or Toronto (Remote)

Problem solving and team building skills, works effectively in both group and independent settings

Bachelor's degree in a relevant field or equivalent work experience.

Flexible/remote working arrangements - this is a Hybrid role

Customer Experience Team at IC

Achieve greater than 90% annual retention rate on assigned accounts

Engage with and take the lead on 50 accounts within 90 days

Establish intranet optimization plans with support from internal specialists

Conduct regular touchpoints bi-weekly with engaged accounts

Ensure operations teams have been provided with processing instructions and all customer specific requirements are met

Proactively manage contract renewal process, and negotiation steps within Quantum, ensuring appropriate involvement from business development and operations

Provide support to the facility managers and executive teams while looking for new opportunities to grow the business

Post secondary education in administration or related fields

1-3 years of Administration, Account Coordinator or equivalent work experience

Strong communication and organizational skills

We offer a benefits package that includes medical, dental, and vision coverage, with 100% of premiums paid by the company.

Coordinating the onboarding of Knowledgehook customers, including entering information into CRM platforms

Working with Account Managers to support and participate in presentations, and implementation of customer success plans

Excellent written and oral communication skills

We embrace a remote-friendly work environment.

Assisting in facilitating the coordination and support of CS ambassadors

Known for exceptional time management skills and ability to work smart

Help customers with general inquiries in a remote / call setting

Manage and prioritize critical to minor issues

Identify customers with existing rentals and contact them in regards to extending their rental date.

Educate customers on the cost savings options by looking at the possible options based on their needs

Qualify prospective customers over the phone and educate them on why DOZR is right for their business.

·Act as point on all onboarding activity – liaise between client and onboarding managers (all markets)

·Manage and drive social media content weekly

Hindi/Tamil Bilingualism a strong asset (India market focus)

Fitness and software background is preferred

·Lead the onboarding calendar – lead process to completion within 30 days

·Sustain excitement and client engagement throughout process – keep selling until fully onboarded