Customer Success Coordinator Jobs

At 321 Growth Academy, we’re on a mission to help more entrepreneurs grow and scale their companies and provide valuable upskilling courses to individuals who are ready to level up their careers. We do that by offering interactive, cohort-based training in the areas that drive growth – namely, sales and marketing. In the last few years, we’ve worked with over 450 companies, and now we are ramping up our own growth! So, we are looking for a Customer Success Associate that wants to join us in this mission.

What you’ll do:

• Manage a smooth and forward-thinking course delivery for our course participants, as well as all ongoing communications with them to ensure they succeed – in Hubspot (our CRM)
• Facilitate the onboarding process, which includes setting up and tracking participant registration and payments, and enrolling participants and helping them with any questions
• Tracking success metrics and outcomes for both participants, and for 321 – so we keep learning and improving
• Help us administer great courses that blend online and “live” learning. You’ll help us build our online content, and manage our courses in our online learning platform
• Keep us organized and on track with our course delivery using workback schedules, briefing instructors, and keeping more than a few balls in the air

Who we’re looking for:

• Candidates are ideally Calgary-based, but we’re open to remote, depending on fit!
• We’re open to people at different levels – it’s all about the right person. If your background and experience isn’t an exact fit but think you would rock at adding value to this role and 321 overall, we want to hear from you! Salary will be commensurate on experience.
• Candidates with ideally 1-3 years of either marketing, communications, or customer success (customer support, customer service also relevant) experience – if your experience is in B2B, in software/technology, or in an early-stage or high-growth company, that’s a huge bonus!
• Tech-savvy – comfortable learning new tech and using it on the daily. Proficiency with any of Zoom, Slack, Thinkific, HubSpot, Google Drive, or AI tools is a plus!
• While an undergrad or college degree in business (or related field) is preferred, we’re very open to seeing candidates without degrees if the other boxes are checked

Your secret sauce:

• You enjoy being part of a team, working with smart and driven people to learn from and collaborate with, and you can manage up and across the organization when needed
• You’re self-driven – you like to achieve goals, and are good at managing your time and your priorities to get there, even in a virtual world
• You’re fine with a fast-paced environment, and change is no big deal for you
• You like crossing things of your to-do list
• You take your work seriously, but you don’t take yourself seriously. You’ve got a sense of humour and like to have fun at work
• You’re highly organized, love data, and have got an eye for detail - few typos get past you
• You have high standards – it’s not just about getting stuff done, but doing stuff that matters and doing it well
• You’re flexible and adaptable, and curious. You like to learn and try new things (and when they don’t always work, you can shake it off and move on).
• You’re a systems thinker, focused on getting the details right, while always keeping the big picture (including other perspectives) in mind

What it’s like at 321:

At 321, we are passionate about making a big impact and doing important, meaningful work. But we’re equally passionate about working with amazing people, having fun, and trying to lead balanced lives. While we work hard to execute at a high level, we prioritize having a healthy work-life balance.

It’s fast-paced around here. For the right folks, that makes it fun, energetic and a great learning environment.And you’ll be able to work alongside experts in their field, and level-up your skills and experience in a way that you can’t in a “typical job”.

When does the party start?

We are hoping to fill this role very soon, with a start date around late August or early September, so if you’re interested, please apply right away.

How to apply:

If this sounds like you, or the kind of role you’ve been looking for, we want to meet you! However, we’re a small (but mighty) team, so we won’t be able to respond to everyone that applies. To apply send an email to [email protected] that:

1. Summarizes your relevant experience, specifically calling out where you check all the boxes (and where you don’t)
2. Summarizes your secret sauce, and why you think you’d be a great fit for 321
3. PLEASE don’t send us a resume (unless we request it) or cover letter. Just send us a snappy email that will catch our attention, that tells the story of why you’re interested and why you think you’d be a great fit – and shows off your ability to communicate well. (We’ll ask for a resumes from those that we interview.)
4. Outlines your compensation expectations.
5. When you could start – if we agree we want to work together.