Onboarding And Customer Success Coordinator Jobs

Collaborate with the sales, project management and operations teams to improve the overall customer experience.

Basic knowledge of electric vehicle technology, fleet management, & charging infrastructure is a bonus.

RMA follow-ups, management of asset warranties, returns or repairs, etc.

Location: Vancouver, BC or Toronto (Remote)

Problem solving and team building skills, works effectively in both group and independent settings

Bachelor's degree in a relevant field or equivalent work experience.

A business or technical education is preferred, or relevant work experience.

Share ideas and contribute to the improvement of the overall customer experience journey.

Great communication skills, both verbally and in writing.

Good analytical and problem-solving skills.

Basic understanding or knowledge of networking and networks.

Experience within a SaaS organization working with global customers.

Welcoming newly hired employees and managing the onboarding process to ensure great employee experience.

Align new employees with managers and schedulers.

Manage phone calls and correspondence (e-mail, letters, packages etc.)

Have a minimum of 1 years' experience in reception/administrative duties.

Excellent communication skills written and verbal.

Previous office administrative experience considered an asset,

Build, manage, and optimize our customer onboarding experience – the goal is platform adoption.

Manage the customer use case, ensuring the customer has a plan.

Analyze customer functional requirements and propose the most suitable strategy to be used.

Provide feedback to senior leadership and product team on feature requirements, value proposition and competitive data.

Excellent verbal and written communication skills, with an ability to work in a team environment.

Comfortable with SaaS technology and data. Previous experience with customer retention and upsell is a PLUS

Happy to work in our office as well as one day a week from home.

You possess great interpersonal skills.

Did we mention great organizational skills?

You are available to work in the office with occasionally working from home.

Do you like to keep other people organized as well?

Are you a great communicator?

Build, manage, and optimize our customer onboarding experience – the goal is platform adoption.

Manage the customer use case, ensuring the customer has a plan.

Analyze customer functional requirements and propose the most suitable strategy to be used.

Provide feedback to senior leadership and product team on feature requirements, value proposition and competitive data.

Excellent verbal and written communication skills, with an ability to work in a team environment.

Comfortable with SaaS technology and data. Previous experience with customer retention and upsell is a PLUS

Completion of Post-Secondary degree/diploma/certification in Business Administration, Human Resources, Education or equivalent experience in administration or Records Management.

Experience with project management processes and document control procedures including document filing systems, policies and standards

Skills, Abilities, And Other Requirements

2-3 years previous working experience in a similar role such as training, human resources and/or administration

1-2 years previous experience in an administrative or coordinator role for construction projects

Experience working on projects of high complexity.

Strong organization and time management skills

Manage retention rates by setting clear expectations and hiring under tailored parameters

Ensure the successful onboarding of new employees, with a focus on creating a positive experience

Strong people skills and ability to deal with applicants with patience and tact

Ability and desire to embrace and manage change

Good knowledge and proficiency in using computers, in particular Word, Excel and database applications

Strong organizational and time management skills with the ability to multitask, plan and prioritize workload

1+ years resource management in a digital environment

General admin and other related duties – data entry, timesheet monitoring, process documentation in Confluence

Experience working closely with large groups of people in a professional service-oriented & Agile environment

Strong problem solving and decision-making skills

Strong conflict resolution and negotiating skills to balance individual and business needs

Build, manage, and optimize our customer onboarding experience – the goal is platform adoption.

Manage the customer use case, ensuring the customer has a plan.

Analyze customer functional requirements and propose the most suitable strategy to be used.

Provide feedback to senior leadership and product team on feature requirements, value proposition and competitive data.

Strong analytical and quantitative skills

Previous Cyber or Security technology experience a plus

Ensure operations teams have been provided with processing instructions and all customer specific requirements are met

Proactively manage contract renewal process, and negotiation steps within Quantum, ensuring appropriate involvement from business development and operations

Provide support to the facility managers and executive teams while looking for new opportunities to grow the business

Post secondary education in administration or related fields

1-3 years of Administration, Account Coordinator or equivalent work experience

Strong communication and organizational skills

Ensure operations teams have been provided with processing instructions and all customer specific requirements are met

Proactively manage contract renewal process, and negotiation steps within Quantum, ensuring appropriate involvement from business development and operations

Provide support to the facility managers and executive teams while looking for new opportunities to grow the business

Post secondary education in administration or related fields

1-3 years of Administration, Account Coordinator or equivalent work experience

Strong communication and organizational skills

Identify and target potential clients, including renters, property owners, and property management companies, to promote the advantages of using Ryna's platform.

Proactively engage with customers to ensure their satisfaction, anticipate potential issues, and offer tailored solutions to meet their specific requirements.

Track and analyze sales performance metrics, providing regular reports to management to evaluate progress and make data-driven decisions.

Proven track record in sales or customer success management, preferably within a tech startup or real estate industry.

Lead the onboarding process for new customers, ensuring a seamless experience from sign-up to successful usage of the platform.

Educate customers on the features and benefits of Ryna, addressing any queries or concerns they may have during the onboarding phase.

We offer a benefits package that includes medical, dental, and vision coverage, with 100% of premiums paid by the company.

Coordinating the onboarding of Knowledgehook customers, including entering information into CRM platforms

Working with Account Managers to support and participate in presentations, and implementation of customer success plans

Excellent written and oral communication skills

We embrace a remote-friendly work environment.

Assisting in facilitating the coordination and support of CS ambassadors

Connecting across the organization to resolve questions and issues, providing a great customer experience.

2+ years of SaaS implementation and / or customer service experience.

Excellent communication and writing skills.

Strong Microsoft Office and Excel skills.

Preference for candidates with Customer Service experience in a B2B software environment.

Extended health care and dental benefits

Experience using Customer Relationship Management (CRM) tools in an account management or customer success role

Strong problem-solving skills, able to quickly respond to and manage competing client requests

Conduct product training sessions: Deliver comprehensive product training sessions to educate customers on the features, functionalities, and benefits of off2class.

Document key onboarding activities and tasks in the CRM; communicate any challenges or blockers to your manager as they arise.

Creating user accounts for students, teachers and admins

Configuring Single Sign On (SSO, e.g. Clever, Classlink) by liaising with administrators and IT departments at customer institutions

Build, manage, and optimize our customer onboarding experience – the goal is platform adoption.

Manage the customer use case, ensuring the customer has a plan.

Analyze customer functional requirements and propose the most suitable strategy to be used.

Provide feedback to senior leadership and product team on feature requirements, value proposition and competitive data.

Excellent verbal and written communication skills, with an ability to work in a team environment.

Strong analytical and quantitative skills

Candidates are ideally Calgary-based, but we’re open to remote, depending on fit!

Tracking success metrics and outcomes for both participants, and for 321 – so we keep learning and improving

You’re a systems thinker, focused on getting the details right, while always keeping the big picture (including other perspectives) in mind

You’re highly organized, love data, and have got an eye for detail - few typos get past you

You like crossing things of your to-do list

You’re fine with a fast-paced environment, and change is no big deal for you

Performing other related tasks as assigned by Management.

Post-secondary education in Business, Computer Science or Graphic Design preferred but not required.

A minimum of one year of relevant professional experience working in clerical or administrative positions or tech savvy.

Professional fluency in English, including excellent written and oral communication skills.

Interpersonal skills for both internal and external communication.

Demonstrated organization and administration skills.

Known for exceptional time management skills and ability to work smart

Help customers with general inquiries in a remote / call setting

Manage and prioritize critical to minor issues

Identify customers with existing rentals and contact them in regards to extending their rental date.

Educate customers on the cost savings options by looking at the possible options based on their needs

Qualify prospective customers over the phone and educate them on why DOZR is right for their business.