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Company | Auvik |
Address | Vancouver, British Columbia, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-10-01 |
Posted at | 8 months ago |
Why should you consider joining Auvik?
- You want to work with a leadership team who are transparent and trustworthy. Our senior leaders have a vision for Auvik. They are experienced, knowledgeable, approachable, and consistently working hard to drive success, both for the company and the team of people who make it happen.
- You want regular opportunities for learning and growth. With ongoing feedback from leadership, you'll find that Auvik encourages you to be your very best. Our onboarding process is thorough and informative because we want to make sure you're prepared to have a great work experience. We also have programs designed to help you take the next steps you want for your career.
- You want to work with a product customers love. People rave about what we've built—our latest NPS was 57 (phenomenal!). Our customers are smart, aspirational, and highly technical. It pays to get the details right.
- You want the flexibility to manage your work, your way. We're a fully distributed team and we're prepared to continue to support working from home (or the space you choose!). We trust you to get the job done where you feel most comfortable and effective.
- You want to work at a company that is building impactful, relevant technology. Auvik's network management software helps IT teams by automating time-consuming tasks, streamlining operations, and mitigating risk. It's more important than ever to be able to remotely monitor and manage network infrastructure, and with Auvik, IT professionals have that essential visibility and control.
- Act as a subject matter expert on the Auvik products.
- Collaborate with Customer Success Managers to ensure that customers complete the required technical setup in a timely manner, and have Auvik integrated into their internal workflows.
- Train and educate customers on Auvik best practices and make them aware of all the resources available to them.
- Monitor product and feature adoption in customer accounts to ensure that customers are actively leveraging the tool to troubleshoot network issues; intervene when needed to improve adoption.
- Assist customers with the deployment and implementation of their subscribed products (including deployment and troubleshooting assistance, integration setups, and technical and best practice education).
- Share ideas and contribute to the improvement of the overall customer experience journey.
- Great communication skills, both verbally and in writing.
- Commitment to continuous improvement, self-development, and lifelong learning.
- A business or technical education is preferred, or relevant work experience.
- A people person, with a friendly and positive manner.
- Strong organizational skills.
- Technical aptitude and ability to learn quickly.
- Someone who's process-driven and works well in a dynamic, fast-paced environment.
- Good analytical and problem-solving skills.
- Experience within a SaaS organization working with global customers.
- Basic understanding or knowledge of networking and networks.
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