Customer Success And Onboarding Jobs

To manage ambiguity. You operate effectively, even when things are not certain or the way forward is not clear

Strive for execution excellence through the optimization of Salesforce and other platforms/tools.

Recruit, onboard and optimize success training to reduce ramp-up time for new hires.

Become an ambassador of our culture by being humble, supportive - and someone who truly gives a shit!

To collaborate. You build partnerships and work collaboratively with others to meet shared objectives

To demonstrate self-awareness. You use a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses

A business or technical education is preferred, or relevant work experience.

Share ideas and contribute to the improvement of the overall customer experience journey.

Great communication skills, both verbally and in writing.

Good analytical and problem-solving skills.

Basic understanding or knowledge of networking and networks.

Experience within a SaaS organization working with global customers.

Build, manage, and optimize our customer onboarding experience – the goal is platform adoption.

Manage the customer use case, ensuring the customer has a plan.

Analyze customer functional requirements and propose the most suitable strategy to be used.

Provide feedback to senior leadership and product team on feature requirements, value proposition and competitive data.

Excellent verbal and written communication skills, with an ability to work in a team environment.

Comfortable with SaaS technology and data. Previous experience with customer retention and upsell is a PLUS