Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
- Customer Onboarding Specialist
- Customer Onboarding Manager
- Manager Of Customer Onboarding
- Customer Onboarding Representative
- Senior Customer Onboarding Specialist
- Customer Onboarding Project Manager
- Customer Onboarding Applications Engineer
- Onboarding Manager
- Customer Success Onboarding Specialist
- Customer Success And Onboarding
Some similar recruitments
Payroll Service Support And Onboarding Manager
Recruited by FGYHDRTY,LLC 8 months ago
Address Canada
Customer Onboarding Specialist Jobs
Recruited by Hornetsecurity 8 months ago
Address Montreal, Quebec, Canada
Customer Success Specialist / Full Time (Remote)
Recruited by Midwest Staffing 9 months ago
Address Canada
Manager, Onboarding & Retention Jobs
Recruited by Jobber 9 months ago
Address Canada
Junior Customer Success Specialist
Recruited by TapMango 9 months ago
Address Canada
Customer Success Specialist (Remote Option) | Customer Success Specialist (Remote Option) | Spé[]
Recruited by JobTarget 9 months ago
Address Montreal, Quebec, Canada
Customer Success Specialist (Remote Option) | Customer Success Specialist (Remote Option) | Spécialiste Du Succès Client (Option Télétravail)
Recruited by GoSecure 9 months ago
Address Montreal, Quebec, Canada
Customer Onboarding Specialist Jobs
Recruited by MarkJames Search 10 months ago
Address Canada
Senior Technical Onboarding Specialist
Recruited by Shopify 10 months ago
Address Canada
Project Manager, Customer Operations - Us-Based Applicants
Recruited by Toptal 10 months ago
Address Canada
Senior Retail Onboarding Specialist
Recruited by Shopify 10 months ago
Address Canada
Customer Sucess Manager Jobs
Recruited by TapMango 11 months ago
Address Canada
Client Onboarding Specialist Jobs
Recruited by Smooth Commerce 11 months ago
Address Canada
Partner Onboarding Specialist Jobs
Recruited by Xerox 11 months ago
Address Saint John, New Brunswick, Canada
Onboarding Specialist Jobs
Recruited by Cebu Pacific Air 1 year ago
Address Pasay, Philippines
Manager, Education Customer Success And Onboarding
Recruited by ThoughtExchange 1 year ago
Address Québec, Quebec, Canada
Customer Specialist Jobs
Recruited by Dayuse.com 1 year ago
Address Montreal, Quebec, Canada
Manager, Education Customer Success And Onboarding
Recruited by ThoughtExchange 1 year ago
Address Canada
Customer Success (Onboarding) Manager - Education Vertical
Recruited by ThoughtExchange 1 year ago
Address Canada
Onboarding Specialist Remote Jobs
Recruited by TapMango 1 year ago
Address Canada
Manager, Customer Onboarding Jobs
Company | Jobber |
Address | Canada |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-10-12 |
Posted at | 7 months ago |
Does your definition of success mean empowering others?
- Drive and encourage feedback loops to help amplify a customer support environment focused on the needs of the customer and rooted in empathy.
- Collaborate with other leaders and departments at Jobber (Sales, Product, Marketing) to ensure that the team can provide informed and proactive support in accordance with all campaigns, product launches and customer initiatives.
- Recruit, onboard and optimize success training to reduce ramp-up time for new hires.
- Analyze, communicate, re-communicate (and maybe even obsess a bit) over success metrics, KPI’s and forecasting to coach, scale, and provide quality service from every team member.
- Strive for execution excellence through the optimization of Salesforce and other platforms/tools.
- To be agile and adaptable in a very fast-paced environment. We’re growing fast and things are changing every day - what worked yesterday might not anymore. You need to be invigorated by this type of environment, and be excited by a new challenge.
- Be incredibly reliable for our customers by utilizing strong communication skills to communicate with multiple stakeholders when things might not be going how they expected.
- Become an ambassador of our culture by being humble, supportive - and someone who truly gives a shit!
- Manage an initial team of 6+ Product Coaches & Specialists and optimize results through effective performance management planning. This includes (but not limited to) 1:1’s, “real-time” coaching, call listening, documented career plans and any other creative programs you think will be impactful. In order to be successful, our employees need to clearly understand how to get there.
- Demonstrated experience in a Customer Success Management or team-lead experience. You’ll be managing a high-performing team of Product Coaches, so we need someone who has been there and done that.
- To be a nimble learner. You actively learn through experimentation when tackling new problems, using both successes and failures as learning fodder
- To have an incredible passion for our customer and a connection to our purpose - to help small businesses be more successful.
- To demonstrate self-awareness. You use a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses
- To ensure accountability. You hold self and others accountable to meet commitments
- To Drive engagement.You create a climate where people are motivated to do their best to help the Jobber help be small businesses be successful
- To optimize work processes. Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
- To cultivate innovation. You create new and better ways for the Jobber to be successful
- To be a strong communicator. Whether you have an idea to make something better, providing feedback to your colleagues and team, or stepping up to address difficult issues, you have the confidence in your communication skills to make your voice heard.
- To manage ambiguity. You operate effectively, even when things are not certain or the way forward is not clear
- To have a strong and confident communication style. You develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
- To think big, yet manage the details. You can see the big picture, but are also laser focused on delivery and execution.
- To collaborate. You build partnerships and work collaboratively with others to meet shared objectives
- To embrace diverse thoughts and feedback. You recognize the value that different perspectives and cultures bring to an organization.
- A decision quality. You make good and timely decisions that keep Jobber moving forward.
- To drives results. You consistently achieve results, even under tough circumstances
- To work with a group of people who are humble, supportive, and give a sh*t about our customers.
- Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family.
- A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, RRSP matching, and stock options.
- A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
- A dedicated Coaching and Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential.
-
Agente Ou Agent De Prévention De Soir Au Service De La Gestion Des Sentences
By Ministère de la sécurité publique At Montreal, Quebec, Canada 7 months ago
-
Lead Line Cook/Manager On Duty
By Impact Kitchen At Greater Toronto Area, Canada 7 months ago
-
Refinish Tech (Temporary) Jobs
By Boyd Group Services Inc. At Saskatoon, Saskatchewan, Canada 7 months ago
-
Vice President - Treasury
By Boyd Group Services Inc. At Winnipeg, Manitoba, Canada 7 months ago
-
Rock Mechanics Eit Jobs
By WSP in Canada At Greater Sudbury, Ontario, Canada 7 months ago