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Customer Onboarding Manager Jobs

Manager, Customer Onboarding Jobs
By Jobber At Canada
To manage ambiguity. You operate effectively, even when things are not certain or the way forward is not clear
Strive for execution excellence through the optimization of Salesforce and other platforms/tools.
Recruit, onboard and optimize success training to reduce ramp-up time for new hires.
Become an ambassador of our culture by being humble, supportive - and someone who truly gives a shit!
To collaborate. You build partnerships and work collaboratively with others to meet shared objectives
To demonstrate self-awareness. You use a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses
Customer Onboarding Specialist Jobs
By iLobby® Facility & Visitor Management At North York, Ontario, Canada
2+ years of project management, SaaS onboarding, account management or involvement in other customer success positions
Consult with the client to gather and document use case configuration requirements.
Own and manage the customer relationship from the point of sale through successful implementation of iLobby.
Project manage assigned onboardings, regularly reviewing data to assess where clients are not progressing, and take action where required.
You have experience working in SaaS companies with a client-facing role onboarding clients.
Take point on resolving implementation issues: Hardware delivery, software setup accuracy.
Customer Success And Onboarding
By CYGNVS At Toronto, Ontario, Canada
Build, manage, and optimize our customer onboarding experience – the goal is platform adoption.
Manage the customer use case, ensuring the customer has a plan.
Analyze customer functional requirements and propose the most suitable strategy to be used.
Provide feedback to senior leadership and product team on feature requirements, value proposition and competitive data.
Excellent verbal and written communication skills, with an ability to work in a team environment.
Comfortable with SaaS technology and data. Previous experience with customer retention and upsell is a PLUS
Customer Onboarding Specialist Jobs
By Hornetsecurity At Montreal, Quebec, Canada
You have an IT education.
You have excellent communication skills and can present yourself competently and confidently to customers and partners.
Experience with Salesforce is beneficial.
You support our sales team and our Hornetsecurity distribution partners in customer projects.
You ensure a successful onboarding process to our services for customers and partners.
You accompany the installation and connection processes of our services.
Customer Success & Onboarding Jobs
By CYGNVS At Toronto, Ontario, Canada
Build, manage, and optimize our customer onboarding experience – the goal is platform adoption.
Manage the customer use case, ensuring the customer has a plan.
Analyze customer functional requirements and propose the most suitable strategy to be used.
Provide feedback to senior leadership and product team on feature requirements, value proposition and competitive data.
Excellent verbal and written communication skills, with an ability to work in a team environment.
Comfortable with SaaS technology and data. Previous experience with customer retention and upsell is a PLUS
Customer Onboarding Manager Jobs
By KEV Group At Toronto, Ontario, Canada
3+ years of project management experience in the delivery of SaaS professional services
Drive the day-to-day project activities through the application of sound project management principles and methodologies
Meets deadlines and adheres to project management and Customer Success best practices
Work in an industry that benefits children, parents and schools
Liaise with Customer Success Managers to facilitate smooth transitions of customer as they progress through the journey from Implementation to Support
Experience onboarding and training customers in the SaaS space, ideally in the K-12 segment
Manager, Onboarding & Retention Jobs
By Jobber At Canada
To manage ambiguity. You operate effectively, even when things are not certain or the way forward is not clear
Strive for execution excellence through the optimization of Salesforce and other platforms/tools.
Recruit, onboard and optimize success training to reduce ramp-up time for new hires.
Become an ambassador of our culture by being humble, supportive - and someone who truly gives a shit!
To collaborate. You build partnerships and work collaboratively with others to meet shared objectives
To demonstrate self-awareness. You use a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses
Customer Support / Onboarding Specialist
By About Staffing At Calgary, Alberta, Canada
Handle transfers and manage dollar figures in correspondence
1-3 years’ experience in Customer Service/Tech Support is required
Experience in a call centre environment is an asset
Self-starter with strong problem-solving skills
Act as a key escalation contact for client/customer communications via phone and email correspondence
Identify, investigate, and resolve users’ problems by carrying out manual A-Z troubleshooting
Onboarding And Training Manager
By QRA Corp At Halifax, Nova Scotia, Canada

(Work) Life of a QRexian

QRA Corp is an equal opportunity employer

Technical Business Analyst-Customer Onboarding
By Moneris At Toronto, Ontario, Canada
Great handle on project management & support.
Review and develop system architecture designs. Interface between partners, data source owners and application developers to establish requirements and use cases.
Work with Product Owners and Business representatives to understand requirements, create stories and specs and groom developers and QAs accordingly.
Manage incoming support tickets that support us (missing communications, incorrect data, etc).
Experience in working with SQL and NoSQL tools.
Experience with system architecture, data platforms and design.
Customer Success, Onboarding Jobs
By People Corporation At Toronto, Ontario, Canada
Connecting across the organization to resolve questions and issues, providing a great customer experience.
2+ years of SaaS implementation and / or customer service experience.
Excellent communication and writing skills.
Strong Microsoft Office and Excel skills.
Preference for candidates with Customer Service experience in a B2B software environment.
Extended health care and dental benefits
Customer Success & Onboarding Jobs
By CYGNVS At Greater Toronto Area, Canada
Build, manage, and optimize our customer onboarding experience – the goal is platform adoption.
Manage the customer use case, ensuring the customer has a plan.
Analyze customer functional requirements and propose the most suitable strategy to be used.
Provide feedback to senior leadership and product team on feature requirements, value proposition and competitive data.
Excellent verbal and written communication skills, with an ability to work in a team environment.
Strong analytical and quantitative skills
Customer Onboarding Specialist Jobs
By MarkJames Search At Canada
Understand customer requirements and suggest solutions for an outstanding user experience.
Manage customer relationships from sales to successful implementation.
Drive new projects by implementing customer-specific requirements and ensuring timely completion.
Document customer requirements and setup to facilitate seamless handover to Customer Success Specialists.
Invest in self-development through books, podcasts, courses, and skill-building initiatives.
Simplified customer and user experience through smooth onboarding and comprehensive setup documentation.
Customer Onboarding Specialist Jobs
By iLobby® Facility & Visitor Management At North York, Ontario, Canada
2+ years of project management, SaaS onboarding, account management or involvement in other customer success positions
Consult with the client to gather and document use case configuration requirements.
Own and manage the customer relationship from the point of sale through successful implementation of iLobby.
Project manage assigned onboardings, regularly reviewing data to assess where clients are not progressing, and take action where required.
You have experience working in SaaS companies with a client-facing role onboarding clients.
Take point on resolving implementation issues: Hardware delivery, software setup accuracy.
Customer Onboarding Manager Jobs
By American Express Global Business Travel At Greater Toronto Area, Canada
Excellent organizational skills of multitasking, advance planning, and time management
Effective time management, multi-tasking prioritization skills
Project Plan Management – includes / OnePlan:
Designs the work breakdown structure and resources required for the project, ensuring roles and responsibilities internally and externally are clearly defined
Ensures all client requirements have been adequately understood and documented for onward teams (e.g., units, deployment, traveler care) to action
Attends and contributes to team calls, sharing experiences, ideas for process improvements and supporting others as needed within the team
Onboarding Manager Jobs
By Luxury Presence At Toronto, Ontario, Canada
1-2 years experience in software implementation, media agency campaign execution, or creative operations for a design company
Experience serving clients and attending to their needs
Understanding what amazing design looks like and articulating the details to clients
Anticipating and understanding client vision, translating them into actionable next steps
Communicating with clients, particularly in explaining order of operations, technical complexities and setting expectations
Identifying problems and proposing solutions
Project Manager, Onboarding Jobs
By Ntirety At Vancouver, British Columbia, Canada
3+ years of Project Management Experience.
Knowledge of project management methodologies.
Project Management Institute PMP certification a plus
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
Facilitate the definition of project scope, goals, deliverables, requirements, and develop full scale project plans.
Manage resource allocation and timelines to ensure that all projects meet or exceed customer expectations.
Onboarding Program Manager Jobs
By PayPal At Greater Toronto Area, Canada
Strong project/program management and process improvement skillset
Evolution and oversight of end-to-end onboarding lifecycle management
Identifying and driving removal of blockers hindering processes and/or employee experience in the onboarding lifecycle
7+ years relevant Human Resources/onboarding experience at a mid- to large-scale global organization
Strong problem-solving, planning, and execution skills, coupled with an ownership mentality to ensure tasks are seen through to completion.
Partnering with employment legal and appropriate operational teams to ensure Right to Work compliance
Customer Sucess Manager Jobs
By TapMango At Canada
Strong prioritization, time management and organizational skills
Provide merchants with continued education/training throughout lifecycle
Provide a positive customer experience across the entire post-onboarding lifecycle and ensure customers maximize their ROI with our solution
Experience providing exceptional customer service/technical support - ideally experience in Customer Success!
Excellent customer service skills, attention to detail, patience, and high degree of emotional intelligence
Outstanding analytical and problem solving skills, combined with the ability to provide quick and effective resolutions
Manager Of Customer Onboarding
By iLobby® Facility & Visitor Management At Toronto, Ontario, Canada
5+ years of experience in customer onboarding, customer success, project management training and/or logistics management
Forecast - Manage, forecast and monitor resource capacity and utilization, staffing appropriately all customer engagements
Experience working with onboarding multiple products for a single customer
Experience setting up a scalable onboarding experience enabled by technology
You pay attention to detail in all areas of work with strong problem identification and problem resolution skills.
Data-oriented – You’ll regularly analyze data to make decisions, identify what’s not on track and make sound decisions accordingly

Are you looking for an exciting opportunity to help shape the customer onboarding experience? We are looking for a Customer Onboarding Manager to join our team and lead the development of our customer onboarding program. You will be responsible for creating a seamless onboarding experience for our customers, ensuring that they have the best possible experience when joining our company. If you have a passion for customer service and a knack for problem-solving, this could be the perfect job for you!

Overview:

The Customer Onboarding Manager is responsible for ensuring that customers have a smooth and successful onboarding experience. This includes managing the customer onboarding process, providing customer support, and ensuring that customer expectations are met. The Customer Onboarding Manager will also be responsible for developing and implementing strategies to improve customer onboarding and retention.

Detailed Job Description:

The Customer Onboarding Manager is responsible for managing the customer onboarding process. This includes developing onboarding plans, coordinating customer onboarding activities, and ensuring that customer expectations are met. The Customer Onboarding Manager will also be responsible for providing customer support, troubleshooting customer issues, and developing strategies to improve customer onboarding and retention.

What is Customer Onboarding Manager Job Skills Required?

• Excellent customer service skills
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to handle multiple tasks and prioritize effectively
• Knowledge of customer onboarding processes and best practices
• Ability to analyze customer data and develop strategies to improve customer onboarding and retention

What is Customer Onboarding Manager Job Qualifications?

• Bachelor’s degree in business, marketing, or related field
• At least 3 years of customer service or customer onboarding experience
• Experience with customer relationship management (CRM) systems
• Knowledge of customer onboarding processes and best practices
• Proficiency in Microsoft Office Suite

What is Customer Onboarding Manager Job Knowledge?

• Knowledge of customer onboarding processes and best practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer service and customer support processes
• Knowledge of data analysis and reporting

What is Customer Onboarding Manager Job Experience?

• At least 3 years of customer service or customer onboarding experience
• Experience with customer relationship management (CRM) systems
• Experience with data analysis and reporting
• Experience developing and implementing customer onboarding strategies

What is Customer Onboarding Manager Job Responsibilities?

• Develop onboarding plans and coordinate customer onboarding activities
• Provide customer support and troubleshoot customer issues
• Analyze customer data and develop strategies to improve customer onboarding and retention
• Develop and implement customer onboarding strategies
• Monitor customer onboarding progress and ensure customer expectations are met
• Develop customer onboarding materials and training materials
• Monitor customer feedback and develop strategies to improve customer satisfaction