Customer Support / Onboarding Specialist

Our favourite SE Calgary client, specializing in the finance industry, is seeking a Customer Support/Onboarding Specialist (overnight shift) to join their growing and ever-evolving team.

This hire will be an integral part of the CSR/Onboarding team, working overnights in a vital escalation position. This is an independent role that requires a self-sufficient, self-motivated, and resourceful key player who can think outside the box.

This role works with clients and vendors, and is responsible for onboarding, setting up phone systems, and any required troubleshooting support along the way. The ideal hire will have good knowledge in tech support and customer service, and will be able to thrive autonomously. Someone who is confident, analytical, and resourceful in nature will be perfect for this role.

This Fintech company is a growing, outgoing, and collaborative group seeking a long-term addition to their team. If this is a role that is aligned with what you are seeking, then apply today!

Duties and Responsibilities:

The key job functions are:

• Handle transfers and manage dollar figures in correspondence
• Onboard new clients/vendors, set up clients with their systems
• Identify, investigate, and resolve users’ problems by carrying out manual A-Z troubleshooting
• Guide users through diagnostic and troubleshooting processes, include use of diagnostic tools and follow verbal instructions
• Act as a key escalation contact for client/customer communications via phone and email correspondence

Education: High school diploma/equivalent

Qualifications:

• A satisfactory credit check is required
• Strong computer literacy
• Exceptional written communication
• A satisfactory criminal record check is required
• Must have a valid driver’s license and reliable vehicle

Experience:

• Experience in a call centre environment is an asset
• 1-3 years’ experience in Customer Service/Tech Support is required

Skills:

• Strong analytics
• Able to thrive autonomously
• Loyal, eager, and willing to learn and grow within the role
• Strong task accuracy and able to troubleshoot effectively
• Able to communicate processes with clients/customers
• Self-starter with strong problem-solving skills

Base Salary: $19 - 20 per hour

• Bonuses
• RRSP matching program
• Health benefit package provided
• Free parking

Work Hours:

• Sunday - Thursday
• 40 hours per week
• 11:00pm - 7:00am or 12:00am – 8:00am

Additional Notes:

• All applicants must be authorized to work in Canada to be considered for employment
• This opportunity does not include relocation. It will be the responsibility of the candidate should relocation be required.

The About Staffing team would like to thank everyone who applies and will contact those potential candidates who are suitable for the position based on the employer’s needs.

Equity. Diversity. Inclusion. At About Staffing EDI has always been a business priority and is continually upheld in our business practices. We accept applications from everyone, and pride ourselves on being an equal opportunity employer.

We are inclusive, we listen and treat others with respect and sincerity, no matter the visible or invisible differences. We are committed to fostering an environment where everyone is heard and valued. You Be You—we insist.