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Customer Support Specialist Jobs

Customer Support Specialist (Contract)
By OmniUpdate (Now Modern Campus) At Ontario, Canada
Pragmatic prioritization and time management
Working knowledge of accounting/finance concepts
1+ years of experience in a customer facing technical/software support role preferably at a SaaS and or enterprise software company
Strong critical thinking and problem solving skills
Working knowledge of database concepts and the ability to generate troubleshooting SQL queries
While the following are not required, candidates should highlight any experience they have with:
Customer Support Specialist - Logistics And Sap
By Dexian At Oakville, Ontario, Canada
· Experience with SAP, Oracle or any coding knowledge is considered a strong asset.
Title: Customer Support Specialist - Logistics and SAP
Duration: 6 Months with strong possible extension
· Work Environment: Long term assignment for the right person.
· This position operates 7.5 hours daily, Monday to Friday, 8am to 4:30pm, 1 hour lunch unpaid.
· Will work directly with a Customer Service Representative, Team lead and 2 other team members.
Aquatic Informatics-Application Customer Support Specialist Iii
By Hach At London, Ontario, Canada
Identify opportunities or customer queries that should be referred to Account Management or Product Management.
3-5+ years of education or customer-facing software support/implementation experience.
Database technologies, commands, and management (e.g., attach/restore/backup).
Strong communication, documentation, and presentation skills and experience using Office 365 and Teams, Salesforce or other CRM platforms, helpdesk software.
Knowledge or experience with SCADA.
Knowledge of and experience configuring and troubleshooting network environments.
Customer Support Specialist Jobs
By MealSuite At Cambridge, Ontario, Canada
I possess strong verbal and writing communications skills and can explain complex topics easily to customers with limited technical experience
If the below describe your knowledge, experience and character, then this role could be for you:
Solve problems using your knowledge of our systems, hardware, and procedures
I have 1-3 years of experience in a customer service support role, with preference for a contact center environment
I possess a customer-centric attitude and excellent relationship-building skills
I have strong analytical and problem-solving skills and an intrinsic desire to follow-up with customers on support issues until resolved
Customer Support Specialist Jobs
By Finastra At Greater Toronto Area, Canada
Build and maintain knowledge on specific Finastra components. Seek to maximize support certifications
Assist in building and reviewing knowledge base and written how-to documents for internal and external distribution
Maintain proficient knowledge of job related information as required. This may include financial institution, compliance, or technical information
Maintain a general knowledge of Finastra product usage within designated operating systems, networks, hardware, databases, and peripherals as required
University or college degree and/or equivalent experience
Banking or Credit Union Operational experience
Customer Service Support Specialist
By SPECTRAFORCE At Canada
Previous work experience or education in the travel industry is required.
Excellent communication skills both written and verbal.
Collaborative individual with great teamwork capabilities
Experience working in a similar role.
Additional Travel GDS platform knowledge
The ability to work independently and exercise sound judgement.
Customer Support Specialist Jobs
By CARFAX At London, Ontario, Canada
Accurately document activities performed on customers’ accounts using CARFAX’s Customer Relationship Management (CRM) application (Salesforce).
2+ years’ hands-on experience in a call center environment
Excellent written and verbal communication skills
Five 9 and Salesforce experience preferred
Competitive compensation, benefits and generous time-off policies
Respond to phone calls, emails and chats from dealership customers regarding CARFAX products and services
Customer Support / Onboarding Specialist
By About Staffing At Calgary, Alberta, Canada
Handle transfers and manage dollar figures in correspondence
1-3 years’ experience in Customer Service/Tech Support is required
Experience in a call centre environment is an asset
Self-starter with strong problem-solving skills
Act as a key escalation contact for client/customer communications via phone and email correspondence
Identify, investigate, and resolve users’ problems by carrying out manual A-Z troubleshooting
Customer Support Specialist Jobs
By Jonar At Montreal, Quebec, Canada
We offer some cool benefits (comprehensive benefits, flexible working hours, remote work opportunities)
Bachelor's degree in Information Systems, or a related field (or equivalent work experience).
Experience with and understanding of ERP systems and/or implementation
Knowledge of programming languages and databases
Experience in technical support and/or software product support role
Become a Paragon whiz (with our help!)
Application Customer Support Specialist Ii
By Hach At London, Ontario, Canada
Assess technical complexity of tickets and make escalation recommendations to management or Tier 2/Tier 3 teams as needed.
Identify opportunities or customer queries that should be referred to Account Management.
Identify customers who are referenceable to product management.
2+years of education or customer-facing software support/implementation experience.
Database technologies, commands, and management (e.g., attach/restore/backup).
Strong communication, documentation, and presentation skills and experience using Office 365 and Teams, Salesforce or other CRM platforms, helpdesk software.
Customer Support Specialist - Payroll (Atlantic Canada)
By Wagepoint At Canada
Ideally you have 2+ years of experience in payroll processing or have worked within a payroll processing environment
You have experience working in a customer service role or capacity
Excellent Excel skills (see what we did there?)
Knowledge of the Canadian payroll, tax and financial landscape is an asset
Excellent written and verbal communication skills
You have your PCP Certification
Vmi Customer Support Specialist (Equest)
By BCJobs At Vancouver, British Columbia, Canada
Manage ordering process for all customer accounts under his responsability.
5 years of experience in a similar B2B environment.
Knowledge of Salesforce.com and SAP an asset.
Analyze the customer's sales activity and propose inventory adjustments based on agreed-upon targets.
Synchronize customer's database with ours on a regular basis, so as to avoid any order errors.
Support post-sales activities (order expedite, delivery status, stock return, etc.).
Senior Solution-Driven Customer Support Specialist
By AmpiFire At Canada
Management of open customer support tickets within our Help Desk software.
Helpful and ongoing feedback, with direct contact not only to the support manager but other company managers and directors as well.
Previous Customer Success Experience: A nice history of success in B2B businesses’ customer success role/support making their customers happy.
Previous experience in marketing and a tech-savvy person.
Round 4 -You will have a video interview with our CSS Manager
Helping our webinars and training run as smoothly and with as much engagement as possible.
Customer Support Specialist (Remote)
By GEOTAB At Canada
Develop and maintain Knowledge base articles within the Geotab Community.
1-3 years working experience in customer service/support capacity.
1-3 years working experience in troubleshooting technical issues.
Post-Secondary Diploma/Degree specialization in technology or a related field highly valued or equivalent work experience.
Excellent verbal and written communication skills.
Strong analytical & critical thinking skills and a natural problem solver.
Customer Support Specialist Jobs
By Recollective At Ontario, Canada
Manage and resolve customer support issues using email, phone and live video sessions, documenting everything in our CRM support platform
Perform Pre-Launch Check reviews of customers projects and provide suggestions to enhance their knowledge and use of Recollective
Document customer experiences and formal feedback
Contribute to the maintenance of Recollective’s internal and customer-facing knowledge bases, creating written content as needed
Candidates must be able to demonstrate a minimum of 2 years experience working in a professional customer-facing role
Ability to empathize with the customer and provide an exceptional support experience.
Senior Customer Support Specialist
By Plusgrade At Toronto, Ontario, Canada
Collaborate with colleagues and management to improve service delivery, helping to identify and deliver training opportunities to address root causes
Assist the Points Manager of Global Care in creation and delivery of training on our products
Alongside the Points Global Care Manager, update our partners on new features and functionalities
Alongside your team, update and continue to build internal knowledge bases (FAQs/Processes/Contact information)
3+ years support team experience, preferably in a transaction based environment
Excellent interpersonal, communication skills and ability to work cross functionally with teams and team members of varying technical backgrounds
Customer Support Specialist Jobs
By North Results Inc. At Brantford, Ontario, Canada
Participate in discussions and create knowledge management materials for public-facing and internal support documentation.
Familiarity with customer relationship management (CRM) software such as Intercom, Zendesk or Hubspot
Resolve issues related to finances, permissions, plans, subscriptions, upload allotments, audience membership, and errors.
Strong customer service and communication skills
Knowledge of technical support and troubleshooting processes
Strong technical aptitude, critical analysis and communication skills are being leveraged and improved.
Customer Support Specialist Jobs
By Pixieset At Vancouver, British Columbia, Canada
Collaborate with cross-functional teams to assist in replicating and reporting bugs, taking ownership of product quality and the overall user experience
Stay up-to-date with the latest product feature launches and enhancements, continuously expanding your knowledge to keep pace with our ever-evolving platform
Excellent written communication skills with a passion for crafting engaging and accurate content
Problem-solving abilities, approaching challenges with a Sherlock Holmes-like intuition to uncover the best solutions
🖥️ Flexibility to work onsite and remotely
💰 Annual wellness budget, education budget, and charitable donation matching
Specialist, Customer Support Jobs
By Equisoft At Montréal-Ouest, Quebec, Canada
Experience with a banknote management system (asset)
Excellent computer skills and knowledge (Mac, PC, Android, etc.)
Knowledge of Equisoft/connect (formerly Kronos Finance), Equisoft/plan (formerly Kronos ABF) and Zendesk (assets)
Personal finance knowledge (major asset)
Assist and provide remote customer support (emails, phones, etc.)
Education level: High school or Collegial
Customer Service And Support Specialist
By GameSheet Inc. At Canada
Contribute to the development and updating of support documentation, training materials, and knowledge base articles.
Excellent verbal and written communication skills to effectively communicate complex concepts in a clear and concise manner.
Strong problem-solving abilities with a solution-oriented mindset.
Interpersonal skills and a customer-centric approach.
Assist with the creation & setup of new events & leagues.
Serve as the primary point of contact for clients during the onboarding process, providing guidance and support.

Are you looking for a job that allows you to help customers and make a difference? We are looking for a Customer Support Specialist to join our team and provide exceptional customer service! If you have excellent communication skills and a passion for helping others, this could be the perfect job for you!

What is Customer Support Specialist Skill Requirements?

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment
• Knowledge of customer service principles and practices
• Proficiency in relevant computer applications
• Ability to handle customer complaints and inquiries
• Ability to work independently and as part of a team

What is Customer Support Specialist Qualifications?

• High school diploma or equivalent
• Relevant customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Certification in customer service or related field (preferred)

What is Customer Support Specialist Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software, databases, and tools

What is Customer Support Specialist Experience?

• Previous experience in customer service or related field
• Experience in using customer service software, databases, and tools

What is Customer Support Specialist Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Resolve customer complaints and inquiries in a timely manner
• Provide accurate information about products and services
• Process orders, forms, and applications
• Identify and escalate priority issues
• Follow up with customers to ensure their satisfaction
• Document customer interactions and transactions
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