Vmi Customer Support Specialist (Equest)

VMI Customer Support SpecialistTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

• Referral bonus premium $1,500.00****ABB Installation Products Division (formerly Thomas&Betts),is the number one manufacturer of electrification products in North America with a 125-year history of providing innovation and customer- focused solutions for connecting and protecting electrical systems, as well as a unique differentiated medium voltage offering. Our products are used all around you, every day - orbiting the earth, working on Mars, on the fastest trains we ride, in the fastest cars of the world, crossing oceans, in factories producing your food, in the tallest buildings of the world, in the most modern hotels and in the walls of your home. With a portfolio of more than 200,000 products marketed under more than 38 premium brand names, our Division offerings are found wherever electricity is used. The customer support specialist for vendor managed inventory (VMI) enabled accounts is responsible for managing and replenishing the customers' inventory of material. The VMI specialist is the single point of contact and partner with the customers, analyzing historical sales, placing orders, and constantly communicating with the customers to provide feedback/suggestions.This function involves collaboration with Product Managers, Pricing Managers, Customer Service and other groups.

This is a position with global grade

15

Your Responsibilities

• Support post-sales activities (order expedite, delivery status, stock return, etc.).
• Manage ordering process for all customer accounts under his responsability.
• Perform other duties as assigned.
• Assist and back up colleagues.
• Resolves product or service problems by clarifying the customer's complaint.
• Run Ad Hoc reports and analysis on stock levels and SKUs to improve stock availability.
• Analyze the customer's sales activity and propose inventory adjustments based on agreed-upon targets.
• Participate in the development and implementation of new VMI accounts and/or new branches.
• Synchronize customer's database with ours on a regular basis, so as to avoid any order errors.

Your background

• Customer focus.
• Fluent in both French and English (spoken and written).
• Proven organizational skills.
• Data driven.
• Bachelor's or college degree in Business administration (or equivalent).
• 5 years of experience in a similar B2B environment.
• Knowledge of Salesforce.com and SAP an asset.

Benefits

• Healthcare plan
• Accident insurance
• Wellbeing program
• Retirement plan

More about us

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.For the 8th year in a row, ABB Canada has been recognized as one of Canada's top employers by Forbes Magazine. Also named as Canada's Top 100 Employers, Montreal's Top Employers, Canada's Top Employers for Young People, Canada's Greenest Employers and in 2021 Best Candidate Experience Award (CandE Award), ABB's culture and commitment are to provide a caring workplace where everyone collaborates, feels valued, respected, included and supported. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage applicants to self-identify in the application process

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