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Customer Support Services Specialist Jobs

Customer Support Specialist (Contract)
By OmniUpdate (Now Modern Campus) At Ontario, Canada
Pragmatic prioritization and time management
Working knowledge of accounting/finance concepts
1+ years of experience in a customer facing technical/software support role preferably at a SaaS and or enterprise software company
Strong critical thinking and problem solving skills
Working knowledge of database concepts and the ability to generate troubleshooting SQL queries
While the following are not required, candidates should highlight any experience they have with:
Customer Support Specialist Jobs
By MealSuite At Cambridge, Ontario, Canada
I possess strong verbal and writing communications skills and can explain complex topics easily to customers with limited technical experience
If the below describe your knowledge, experience and character, then this role could be for you:
Solve problems using your knowledge of our systems, hardware, and procedures
I have 1-3 years of experience in a customer service support role, with preference for a contact center environment
I possess a customer-centric attitude and excellent relationship-building skills
I have strong analytical and problem-solving skills and an intrinsic desire to follow-up with customers on support issues until resolved
Client Support Services Specialist
By BNP Paribas At Montreal, Quebec, Canada
Credit, funding and transaction limit management and oversight.
Oversee key control processes with respect to billing, risk and management reporting, at client level.
Work closely with the development teams to create and implement suite of quality Management reporting.
Interpret, manipulate and analyze data to produce meaningful dashboards keeping in mind the mission statement of CSS, i.e. improve client experience.
Work with stakeholders to understand their data and how it can best be leveraged to meet client’s requirements.
Knowledgeable of International wires transfers, SWIFT and local clearing systems.
Customer Support Specialist Jobs
By Finastra At Greater Toronto Area, Canada
Build and maintain knowledge on specific Finastra components. Seek to maximize support certifications
Assist in building and reviewing knowledge base and written how-to documents for internal and external distribution
Maintain proficient knowledge of job related information as required. This may include financial institution, compliance, or technical information
Maintain a general knowledge of Finastra product usage within designated operating systems, networks, hardware, databases, and peripherals as required
University or college degree and/or equivalent experience
Banking or Credit Union Operational experience
Customer Support Specialist Jobs
By CARFAX At London, Ontario, Canada
Accurately document activities performed on customers’ accounts using CARFAX’s Customer Relationship Management (CRM) application (Salesforce).
2+ years’ hands-on experience in a call center environment
Excellent written and verbal communication skills
Five 9 and Salesforce experience preferred
Competitive compensation, benefits and generous time-off policies
Respond to phone calls, emails and chats from dealership customers regarding CARFAX products and services
Customer Support Specialist Jobs
By Jonar At Montreal, Quebec, Canada
We offer some cool benefits (comprehensive benefits, flexible working hours, remote work opportunities)
Bachelor's degree in Information Systems, or a related field (or equivalent work experience).
Experience with and understanding of ERP systems and/or implementation
Knowledge of programming languages and databases
Experience in technical support and/or software product support role
Become a Paragon whiz (with our help!)
Vmi Customer Support Specialist (Equest)
By BCJobs At Vancouver, British Columbia, Canada
Manage ordering process for all customer accounts under his responsability.
5 years of experience in a similar B2B environment.
Knowledge of Salesforce.com and SAP an asset.
Analyze the customer's sales activity and propose inventory adjustments based on agreed-upon targets.
Synchronize customer's database with ours on a regular basis, so as to avoid any order errors.
Support post-sales activities (order expedite, delivery status, stock return, etc.).
Computer Support Specialist [Nl Health Services]
By CareerBeacon At St John’s, Newfoundland and Labrador, Canada

The successful applicant may be required to travel throughout the region.

Location: St. Clare's Mercy Hospital

Customer Support Specialist (Remote)
By GEOTAB At Canada
Develop and maintain Knowledge base articles within the Geotab Community.
1-3 years working experience in customer service/support capacity.
1-3 years working experience in troubleshooting technical issues.
Post-Secondary Diploma/Degree specialization in technology or a related field highly valued or equivalent work experience.
Excellent verbal and written communication skills.
Strong analytical & critical thinking skills and a natural problem solver.
Customer Support Specialist Jobs
By Recollective At Ontario, Canada
Manage and resolve customer support issues using email, phone and live video sessions, documenting everything in our CRM support platform
Perform Pre-Launch Check reviews of customers projects and provide suggestions to enhance their knowledge and use of Recollective
Document customer experiences and formal feedback
Contribute to the maintenance of Recollective’s internal and customer-facing knowledge bases, creating written content as needed
Candidates must be able to demonstrate a minimum of 2 years experience working in a professional customer-facing role
Ability to empathize with the customer and provide an exceptional support experience.
Senior Customer Support Specialist
By Plusgrade At Toronto, Ontario, Canada
Collaborate with colleagues and management to improve service delivery, helping to identify and deliver training opportunities to address root causes
Assist the Points Manager of Global Care in creation and delivery of training on our products
Alongside the Points Global Care Manager, update our partners on new features and functionalities
Alongside your team, update and continue to build internal knowledge bases (FAQs/Processes/Contact information)
3+ years support team experience, preferably in a transaction based environment
Excellent interpersonal, communication skills and ability to work cross functionally with teams and team members of varying technical backgrounds
Customer Services Specialist- Spot Coverage
By Binance At Vancouver, British Columbia, Canada
Strong collaboration, communication and interaction with all stakeholders including customers, product managers, developer and management team
As a team, able to work in shift and provide 24/7 coverage for customer service function and alert management
Excellent customer service and communication skills
Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
Build and maintain an efficient 24*7 L2 CS support process
Is responsible for investigating and resolving customer issues timely from external or internal communities on the spot trading business
Customer Support Specialist Jobs
By North Results Inc. At Brantford, Ontario, Canada
Participate in discussions and create knowledge management materials for public-facing and internal support documentation.
Familiarity with customer relationship management (CRM) software such as Intercom, Zendesk or Hubspot
Resolve issues related to finances, permissions, plans, subscriptions, upload allotments, audience membership, and errors.
Strong customer service and communication skills
Knowledge of technical support and troubleshooting processes
Strong technical aptitude, critical analysis and communication skills are being leveraged and improved.
Customer Support Specialist Jobs
By Pixieset At Vancouver, British Columbia, Canada
Collaborate with cross-functional teams to assist in replicating and reporting bugs, taking ownership of product quality and the overall user experience
Stay up-to-date with the latest product feature launches and enhancements, continuously expanding your knowledge to keep pace with our ever-evolving platform
Excellent written communication skills with a passion for crafting engaging and accurate content
Problem-solving abilities, approaching challenges with a Sherlock Holmes-like intuition to uncover the best solutions
🖥️ Flexibility to work onsite and remotely
💰 Annual wellness budget, education budget, and charitable donation matching
Specialist, Customer Support Jobs
By Equisoft At Montréal-Ouest, Quebec, Canada
Experience with a banknote management system (asset)
Excellent computer skills and knowledge (Mac, PC, Android, etc.)
Knowledge of Equisoft/connect (formerly Kronos Finance), Equisoft/plan (formerly Kronos ABF) and Zendesk (assets)
Personal finance knowledge (major asset)
Assist and provide remote customer support (emails, phones, etc.)
Education level: High school or Collegial
Customer Support Specialist Jobs
By iLobby® Facility & Visitor Management At Toronto, Ontario, Canada
Exceptional organizational skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Product Knowledge: Develop a comprehensive understanding of our products and features. Stay up-to-date with product updates and changes.
Previous experience in customer support or a related role, preferably within a fast-paced and technology-driven environment.
Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
Strong problem-solving skills, the ability to think quickly on your feet and a keen eye for process improvement opportunities.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Customer Support Specialist Jobs
By AuditSoft At Calgary, Alberta, Canada
Experience working on projects, software deployments, and task management.
$50,000 - 55,000 annual compensation (dependent on experience and qualifications)
Excellent reading comprehension, listening, and writing skills in English (French is a plus).
Prior experience working B2B, SaaS, government organizations.
Post secondary qualification in technology or business.
Remotely assisting clients via MS Teams/Zoom to resolve software and performance relates issues including troubleshooting.
Customer Support Specialist Jobs
By Precision Nutrition At Canada
Must-Have #1: You must be experienced.
Interacting with customers in varying mediums. You’ll answer emails or pick up the phone and talk to them directly.
Wanted: An intuitive Customer Support Specialist who will keep our customers happy
This is a contract position for approximately 12 months
We’ve got an exciting journey ahead of us…
A tech-savvy detective, with the ability to read between the lines
Customer Support Specialist - Financial
By PointClickCare At Mississauga, Ontario, Canada
Mastering time management skills, you will contribute to the self-service knowledgebase by creating and updating solution articles.
You hold a Post-secondary Degree/College Diploma in Accounting, Finance, Medical Billing, Economics, Health Management, or closely related field.
You will work independently to investigate for resolutions while advancing your knowledge and skillset with the help of your peers.
Knowledge of US Payers a plus.
Keen on providing an excellent customer experience through trust and building rapport.
Experience in A/R, A/P, G/L and Trust is an asset.
Customer Support/Implementation Specialist
By NMB Solutions At Canada
Any experience with logistics operations in an enterprise setting (shipping packages, warehouse management, planning, purchasing…)
Proven experience with very strong knowledge using Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams).
Any experience with Microsoft D365 for Finance, Operations or Supply Chain
Remote work incentive benefit: $5,000/year (added to base salary)
1-3 years of experience in customer support
Previous experience with implementation projects

Are you looking for a job that will challenge and reward you? Join our team as a Customer Support Services Specialist and help us provide exceptional customer service to our clients! You'll be the go-to person for resolving customer issues and providing helpful advice. Plus, you'll get to work in a fast-paced, dynamic environment where you can make a real difference. Apply now and start making an impact!

Overview:

Customer Support Services Specialists provide customer service and technical support to customers. They are responsible for responding to customer inquiries, troubleshooting technical issues, and providing solutions. They must be able to communicate effectively with customers and have a strong understanding of the products and services they are supporting.

How To Become an Customer Support Services Specialist:

To become a Customer Support Services Specialist, you will need to have a high school diploma or equivalent. You may also need to have some experience in customer service or technical support. Additionally, you should have strong communication and problem-solving skills.

Customer Support Services Specialist Skills:

• Excellent customer service skills
• Strong communication skills
• Ability to troubleshoot technical issues
• Knowledge of customer service software
• Ability to work independently
• Knowledge of product and services
• Ability to work in a fast-paced environment

What is Customer Support Services Specialist Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of product and services
• Knowledge of technical support processes
• Knowledge of computer hardware and software

What is Customer Support Services Specialist Responsibilities?

• Respond to customer inquiries in a timely manner
• Troubleshoot technical issues and provide solutions
• Provide customer service and technical support
• Update customer records in customer service software
• Follow up with customers to ensure their satisfaction
• Monitor customer service metrics

What is Customer Support Services Specialist Experience?

• Previous experience in customer service or technical support
• Experience with customer service software
• Experience with troubleshooting technical issues
• Experience with providing customer service and technical support

What is Customer Support Services Specialist Qualifications?

• High school diploma or equivalent
• Strong communication and problem-solving skills
• Ability to work independently
• Ability to work in a fast-paced environment

Customer Support Services Specialist Education:

• Associate’s degree in customer service, technical support, or a related field
• Bachelor’s degree in customer service, technical support, or a related field

Tools to Help Customer Support Services Specialist Work Better:

• Customer service software
• Live chat software
• Knowledge base software
• Ticketing system software
• Remote access software

Good Tips to Help Customer Support Services Specialist Do More Effectively:

• Listen carefully to customer inquiries and provide accurate solutions
• Follow up with customers to ensure their satisfaction
• Stay up to date on product and services
• Utilize customer service software to track customer inquiries
• Utilize knowledge base software to quickly access information

Common Customer Support Services Specialist Interview Questions:

• What experience do you have in customer service or technical support?
• How do you handle difficult customer inquiries?
• What customer service software are you familiar with?
• How do you stay up to date on product and services?
• What techniques do you use to troubleshoot technical issues?