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Customer Support Services Specialist Jobs

Customer Support Specialist Jobs
By WholeFleet Diagnostics At Kitchener, Ontario, Canada

Responds to inquiries and concerns received from customers across a variety of communication channels such as telephone, e-mail and live chat Input and update CRM with Client's information Preparing ...

Customer Support Specialist Jobs
By Fluorescent Design Inc At Victoria, British Columbia, Canada
Experiment with creative solutions and new technologies to create exceptional customer experiences
Onboard to our customer support ticketing system (Front)
Contribute to our templated customer support responses
Contribute to our collection of support documentation
Learn the ins-and-outs of our product catalogue
Assist in QA and testing of new and existing features
Customer Support Specialist Jobs
By ReadyTech At Hamilton, Ontario, Canada
Documented customer interactions in our customer relationship management (CRM) system. By doing this, it helps your peers and our customers
Collaborated with internal teams, including product management and engineering, to help them deliver the best features to our products
Supported your fellow ReadyTecher's growth and development by creating knowledge articles that can also be used by customers
Upped your skillset by undertaking technical product training and other personal development
Helped to support customers on the phone or resolved their query via a ticket
Spent some time troubleshooting technical issues and working with other ReadyTech teams to get it done!
Customer Support Specialist Jobs
By nugget.ai At Brampton, Ontario, Canada
Skill in the use of multi-line telephone systems.
Good oral and written communication skills.
our client, Garden River First Nation Educational Unit
Answers inquiries by clarifying desired information: Researching, locating, and providing information.
Resolves inquiries by clarifying issues: Researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved issues or concerns.
Identifies request type and determines the appropriate course of action required for resolution.
Support Specialist, Accounting Services
By Emphasys Software At Toronto, Ontario, Canada

What’s In It For You

Support Specialist, Accounting Services
By Aquila At Canada

What’s In It For You

Customer Support Specialist Jobs
By Adecco At Richmond Hill, Ontario, Canada
Strong skills in Office Suite including Word and Excel, and prior exposure to inventory management systems are required
Job type: Full-time | Permanent Duties and Responsibilities:
A minimum of 3 years of customer care experience preferably in a Logistics, Supply Chain industry or equivalent is required
Excellent communication and problem-solving skills demonstrated through a variety of medium, including in-person, over the phone, e-mail, and on-line chats
Strong relational and influential skills with a strong ability to identify and resolve problems
Provide prompt, accurate and courteous responses to customers
Operations And Customer Support Specialist
By Gaia Technologies Inc. At Greater Vancouver Metropolitan Area, Canada
- Maintain an updated client, customer, contractor, and supplier management system.
- Maintain and share professional knowledge through education and presentations;
- Bachelor’s degree in operation management, business administration, or related field;
- 1- 3 years of experience in operation-related, business development, or sales position;
- Excellent communication in English and presentation skills;
- Strong data analysis and logical analysis skills;
Customer Support Specialist Jobs
By US Ecology Inc., a Republic Services Company At Sarnia, Ontario, Canada
Provide customer status updates to your management team
Associate’s degree in related field, or an equivalent combination of education and experience.
Two years of customer service experience
Moderate experience with MS Office Suite
Review and prioritize your list of customer-related tasks for the day
Answer employee questions via phone and email regarding their profiles, manifests or approval status

Are you looking for a job that will challenge and reward you? Join our team as a Customer Support Services Specialist and help us provide exceptional customer service to our clients! You'll be the go-to person for resolving customer issues and providing helpful advice. Plus, you'll get to work in a fast-paced, dynamic environment where you can make a real difference. Apply now and start making an impact!

Overview:

Customer Support Services Specialists provide customer service and technical support to customers. They are responsible for responding to customer inquiries, troubleshooting technical issues, and providing solutions. They must be able to communicate effectively with customers and have a strong understanding of the products and services they are supporting.

How To Become an Customer Support Services Specialist:

To become a Customer Support Services Specialist, you will need to have a high school diploma or equivalent. You may also need to have some experience in customer service or technical support. Additionally, you should have strong communication and problem-solving skills.

Customer Support Services Specialist Skills:

• Excellent customer service skills
• Strong communication skills
• Ability to troubleshoot technical issues
• Knowledge of customer service software
• Ability to work independently
• Knowledge of product and services
• Ability to work in a fast-paced environment

What is Customer Support Services Specialist Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of product and services
• Knowledge of technical support processes
• Knowledge of computer hardware and software

What is Customer Support Services Specialist Responsibilities?

• Respond to customer inquiries in a timely manner
• Troubleshoot technical issues and provide solutions
• Provide customer service and technical support
• Update customer records in customer service software
• Follow up with customers to ensure their satisfaction
• Monitor customer service metrics

What is Customer Support Services Specialist Experience?

• Previous experience in customer service or technical support
• Experience with customer service software
• Experience with troubleshooting technical issues
• Experience with providing customer service and technical support

What is Customer Support Services Specialist Qualifications?

• High school diploma or equivalent
• Strong communication and problem-solving skills
• Ability to work independently
• Ability to work in a fast-paced environment

Customer Support Services Specialist Education:

• Associate’s degree in customer service, technical support, or a related field
• Bachelor’s degree in customer service, technical support, or a related field

Tools to Help Customer Support Services Specialist Work Better:

• Customer service software
• Live chat software
• Knowledge base software
• Ticketing system software
• Remote access software

Good Tips to Help Customer Support Services Specialist Do More Effectively:

• Listen carefully to customer inquiries and provide accurate solutions
• Follow up with customers to ensure their satisfaction
• Stay up to date on product and services
• Utilize customer service software to track customer inquiries
• Utilize knowledge base software to quickly access information

Common Customer Support Services Specialist Interview Questions:

• What experience do you have in customer service or technical support?
• How do you handle difficult customer inquiries?
• What customer service software are you familiar with?
• How do you stay up to date on product and services?
• What techniques do you use to troubleshoot technical issues?