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Support Specialist, Accounting Services
Company | Aquila |
Address | Canada |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-05-26 |
Posted at | 1 year ago |
Who We Are
- Collaborate. You will work closely with the Client Services Manager, Product Manager, and Development team to improve solutions and continue to meet the needs of our customers.
- Grow expertise. You will leverage your domain knowledge to become a Subject Matter Expert (SME) on our Financial suite of products, the business problems they solve, and how our customers leverage its capabilities.
- Train. You will identify areas for knowledge sharing and create documentation, videos, and webinars to train new and existing clients on our software.
- Technical support. You will act as a single point of contact, working with urgency and empathy to understand, troubleshoot, and resolve issues. You will maintain system documentation and support the website.
- Consult. You will build relationships with customers to ensure satisfaction. You will ask intelligent questions and grow your understanding of customer interaction with our products. You will identify gaps in knowledge and areas to increase engagement. You will add value by providing Accounting and Finance consulting services and guidance on product use.
- The experience. You have worked in client-facing roles in Bond Finance, Corporate Accounting, or Financial Services. You have experience with software support, training, or implementation. Ideally, you have exposure to a helpdesk or ticketing system. You understand the urgency of systems issues and can rapidly respond to support requests, maintaining open communication and meeting service-level agreements.
- The accountability. You are empathetic, customer-focused, and solutions-driven. You thrive in an autonomous role and can research and apply solutions. You take ownership of your deliverables and meet deadlines.
- The consulting skills. You have professional communication skills, including the ability to translate complex technical processes to a nontechnical audience. You can write easy-to-use documentation, and you are comfortable delivering training on-camera or in person. You can build and nurture trusting and influential relationships with customers and internal teams.
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