Client Support Services Specialist

In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal's Top Employers in 2023. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. Note that the position may be in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in Montreal.
The position at a glance
The USD Clearing & Payment middle office function is performed by Client Support Services (CSS), which is a group reporting into Payment & Clearing Solutions (PCS). CSS is responsible for the management of Risks, Client reporting and analytics as well as supporting Network Clearing North America (NCNA) and Product Management by ensuring full transparency of limits, funding and operations bookings.
Its core responsibilities are as follows:

• Credit, funding and transaction limit management and oversight.
• Managing Client’s reporting and analytics.
• Proactive monitoring and support to US dollar clearing client base.
• Act as liaison between the back office and client/front office as applicable

In detail

• Support the overall day to day business relationships of BNPP Network USD and CAD Network Clearing Clients at an account level.
• Oversee key control processes with respect to billing, risk and management reporting, at client level.
• Hold regular ongoing dialogue with NCNA, PCS and other stakeholders to ensure we maintain excellent level of service to the network.
• Work with stakeholders to understand their data and how it can best be leveraged to meet client’s requirements.
• Analyze various control reports and make recommendations for efficiency gains
• Make direct contribution to BNPP operational permanent control framework.
• Drive processing efficiency by improving the overall USD straight through processing rate over 95% at the client level.
• Serve as main contact point for the network and help resolve all issues related to the USD/CAD clearing business
• Provide additional insights into data trends through analysing and understanding the patterns within the various data sets.
• Escalate service level inquiries as appropriate.
• Review and analyze reports related to client’s activities i.e. wire transfers, and non-payment SWIFT messages.
• Make recommendations for procedural changes where deemed necessary.
• Keep abreast of changes both reporting and operational to meet/enhance the demands of our clients.
• Work closely with the development teams to create and implement suite of quality Management reporting.
• Investigate issues, determining root causes and obtaining resolution.
• Coordinate with various stakeholders in the business as required.
• Drive customer satisfaction by working closely with our clients to improve the service provided to them.
• Interpret, manipulate and analyze data to produce meaningful dashboards keeping in mind the mission statement of CSS, i.e. improve client experience.
• Assist in preparation of Monthly/Quarterly Dashboards/Cockpits.
• Recommend and monitor KPI’s making sure that SLA’s/turnaround times are being met.

The Strengths And Skills That Will Help You Succeed

• The candidate must possess knowledge of analytical reporting with a strong background in MS Word, MS Excel, Outlook and Power Point.
• Excellent attention to detail and accuracy.
• Highly effective communicator, written and oral, with good interpersonal skills
• Critical thinking
• Knowledge of the English is required
• Customer service skills
• Knowledgeable of International wires transfers, SWIFT and local clearing systems.
• Minimum 3 years of banking experience with a minimum of 2 years in Correspondent Banking, Payment Operations and/or Cash Management Product within a major bank active in USD Clearing
• Self-motivated and ability to multi-task in a high-volume and fast-paced environment with precision.
• Resourcefulness and creativity
• Knowledgeable of Funds Transfer operations as well as the rules and regulations which govern it.
• Ability to work in a highly autonomous team environment with minimal supervision.
• Organization skills
• Knowledgeable of Data/Report analysis.
• Strong:
• Analytical Skills

What’s In It For You
In addition to competitive compensation, we offer flexible benefits including a family and spouse insurance program, a defined contribution pension plan and paid days for volunteering. Hybrid work arrangements, such as remote working up to 50% and flexible working hours are available for most positions. BNP Paribas provides excellent training and personal development programs, as well as opportunities for career development within the company and internationally.
To find out more about our range of benefits, click here
What You Need To Know

• Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. These will be clearly mentioned in the qualifications of the position;
• If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. BNP Paribas will work with you to ensure that you are able to participate fully in the process;
• You must be legally eligible to work in the Greater Montreal area and, if applicable, hold a valid work or study permit. Physical presence in BNP Paribas’ office(s) is an essential function of this position;
• We will review candidates as they apply, so don’t wait to submit your application;

Diversity, Equity and Inclusion (DE&I) at the heart of our commitments
At BNP Paribas all employees are on an equal footing allowing us to create a work environment that values and respects people for their talents, skills and competences.
BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status (Employment Equity Act and Canadian Human Right Act).
To learn more about our DE&I commitments, click here
About Us
BNP Paribas is the top bank in the European Union and a major international banking establishment. Present in 65 countries, with more than 190,000 employees, the bank holds key positions in several areas of banking and financial services.
BNP Paribas’ mission is to contribute to a responsible and sustainable economy by financing and advising its clients according to the highest ethical standards, while striving to respond to essential concerns in terms of the environment, regional development and social inclusion.
Since 1961, BNP Paribas has supported large Canadian companies and institutions in their business development by offering a full range of specialized financial services and investment products.
With over 1,200 employees, BNP Paribas in Canada continues to attract experts from diverse fields as well as ambitious young talent from around the world. We are proud to offer our employees a rewarding and international workplace where they can build their professional careers by honing their skills, meeting challenges and enriching their knowledge of the financial industry.
Our certifications and partnerships

• Canada's Best Diversity Employer 2023
• IndigenousWorks
• ROSEPH – Grouping of specialized organizations for the employment of persons with disabilities
• Pride at Work Canada
• Montreal Top Employer 2023
• Women in Governance – Parity certified - Gold certification
• Rainbow Accreditation issued by Canada’s LGBT+ Chamber of Commerce (CGLCC)
• Part of Les Affaires top 300 companies in Quebec
• CCDI Consulting Inc. (Canadian Center for Diversity and Inclusion)

Do you want to discover other BNP Paribas offers in Canada?
Click here: BNP Paribas in Canada | Our job offers
** Only selected applications that meet the requirements of the role will be contacted **
Primary Location
CA-QC-Montréal
Job Type
Standard / Permanent
Job
OPERATIONAL EFFICIENCY TRANSFORMATION AND BUSINESS ANALYSIS
Education Level
Bachelor Degree or equivalent (>= 3 years)
Experience Level
At least 3 years
Schedule
Full-time