Bilingual Client Services Specialist Jobs

Competitive compensation and benefits packages

What kind of accounts do we offer and their differences? (RRSP / TFSA / Margin)

Effectively and efficiently manage each client interaction from first contact to resolution;

Manage multiple inbound/outbound client support channels (i.e. phones, email, live chats, in-person);

Have 6 months-1 year of related work experience

Have 1-2 years’ experience in Client Service

Credit, funding and transaction limit management and oversight.

Oversee key control processes with respect to billing, risk and management reporting, at client level.

Work closely with the development teams to create and implement suite of quality Management reporting.

Interpret, manipulate and analyze data to produce meaningful dashboards keeping in mind the mission statement of CSS, i.e. improve client experience.

Work with stakeholders to understand their data and how it can best be leveraged to meet client’s requirements.

Knowledgeable of International wires transfers, SWIFT and local clearing systems.

Strong analytical skills required to work independently and escalate to management when necessary

Promote and Sell additional services offered by Global Payments and Existing Partners

Handle all retention issues using strong negotiation skills to maintain the merchant at a threshold of 45 BP

Post secondary education in Business, Administration, Sales or Marketing

Strong outbound and inbound phone sales skills

Exceptional written and verbal skills