Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Client Accountant Jobs
Recruited by Butler Rose 8 months ago
Address Middlesex, Ontario, Canada
Client Partner Jobs
Recruited by Iris Software Inc. 9 months ago
Address Ontario, Canada
Client Services Coordinator - Medical Administration
Recruited by ProResp Inc. 9 months ago
Address Ontario, Canada
Bilingual Client Services Specialist (French/English)
Recruited by Questrade Financial Group 9 months ago
Address Nova Scotia, Canada
Client Services Manager Jobs
Recruited by Power Staffing Solutions 10 months ago
Address Ontario, Canada
Project Coordinator - Client Services
Recruited by RYCOM 11 months ago
Address Vaughan, Ontario, Canada
Client Partner, Post-Sale (Remote)
Recruited by Undertone 11 months ago
Address Ontario, Canada
Client Partner, Sme (Mat Leave Coverage)
Recruited by Shutterstock 1 year ago
Address Ontario, Canada
Bilingual Bank Client Services Administrator
Recruited by Manulife 1 year ago
Address Waterloo, Ontario, Canada
Accountant & Corporate Services (16 Month Term)
Recruited by Asante Logistic Group Inc. 1 year ago
Address Truro, Nova Scotia, Canada
Client Services Coordinator - (Medical Administration)
Recruited by ProResp Inc. 1 year ago
Address Barrie, Ontario, Canada
Client Partner, Pre-Sale Jobs
Recruited by Undertone 1 year ago
Address Ontario, Canada
Client Partner, Retail (Remote)
Recruited by Undertone 1 year ago
Address Ontario, Canada
Client Services Coordinator Jobs
Recruited by The University of British Columbia 1 year ago
Address Greater Vancouver Metropolitan Area, Canada
Client Services Specialist Jobs
Company | Questrade Financial Group |
Address | Nova Scotia, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-10-06 |
Posted at | 8 months ago |
Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.
What’s in it for you as an employee of QFG?
Our Client Services Specialists develop a positive client experience by understanding and responding to clients’ enquiries quickly, professionally and accurately. As the primary point of contact for our clients, the Client Services Specialist must provide exemplary customer service and recognize opportunities to proactively position other Questrade products and services to better meet the client’s needs.
What’s it like working as a Client Services Specialist at Questrade?
To summarize as a Client Services Specialist, you will respond to incoming inquiries from clients by phone, email and instant messaging. You will respond to a variety of client issues including: account inquiries, transaction inquiries, product inquiries and technological assistance. In addition, you may contact clients directly to advise of issues in their accounts or to follow up on other concerns.
You will be answering questions such as:
In this role, responsibilities include but are not limited to:
At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.
Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.
Apply Now
What’s in it for you as an employee of QFG?
- Hybrid and flexible work arrangements
- Competitive compensation and benefits packages
- Opportunities to contribute to community causes
- Health & wellbeing resources and programs
- Career growth and development opportunities
- Work with diverse team members in an inclusive and collaborative environment
- Paid vacation, personal, and sick days for work-life balance
Our Client Services Specialists develop a positive client experience by understanding and responding to clients’ enquiries quickly, professionally and accurately. As the primary point of contact for our clients, the Client Services Specialist must provide exemplary customer service and recognize opportunities to proactively position other Questrade products and services to better meet the client’s needs.
What’s it like working as a Client Services Specialist at Questrade?
To summarize as a Client Services Specialist, you will respond to incoming inquiries from clients by phone, email and instant messaging. You will respond to a variety of client issues including: account inquiries, transaction inquiries, product inquiries and technological assistance. In addition, you may contact clients directly to advise of issues in their accounts or to follow up on other concerns.
You will be answering questions such as:
- What kind of accounts do we offer and their differences? (RRSP / TFSA / Margin)
- How to fund accounts and take money out of accounts?
- How to trade stocks, options and mutual funds?
- How to transfer accounts from another institution to Questrade?
- Explain account balances, trading commissions, interest and other charges in the account.
In this role, responsibilities include but are not limited to:
- Manage multiple inbound/outbound client support channels (i.e. phones, email, live chats, in-person);
- Become subject matter expert on Questrade products and services;
- Participate in team meetings and workshops.
- Keep current on Questrade’s products, services, programs, policies and procedures;
- Resolve client problems in a professional manner, escalating issues as required;
- Provide technical support to clients on Questrade’s various trading software platforms;
- Assist clients in monitoring and managing accounts, this may be in person or over the phone;
- Effectively and efficiently manage each client interaction from first contact to resolution;
- Your written and spoken English is impeccable, and your communication skills are highly polished
- Have 1-2 years’ experience in Client Service
- Are flexible to work rotating 8-hour shifts
- Have 6 months-1 year of related work experience
- Have a post-secondary degree/diploma in related field
- Have completed Canadian Securities Course (CSC)
- If a candidate is located in the Greater Toronto Area they will be expected to come into the office 3-5 days per week, or as needed.
- Shifts are scheduled between 7:30 a.m. and 8:30 p.m. EST, Monday-Friday, including statutory holidays. We appreciate your flexibility.
At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.
Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.
Apply Now
-
Agente Ou Agent De Prévention De Soir Au Service De La Gestion Des Sentences
By Ministère de la sécurité publique At Montreal, Quebec, Canada 8 months ago
-
Lead Line Cook/Manager On Duty
By Impact Kitchen At Greater Toronto Area, Canada 8 months ago
-
Refinish Tech (Temporary) Jobs
By Boyd Group Services Inc. At Saskatoon, Saskatchewan, Canada 8 months ago
-
Vice President - Treasury
By Boyd Group Services Inc. At Winnipeg, Manitoba, Canada 8 months ago
-
Rock Mechanics Eit Jobs
By WSP in Canada At Greater Sudbury, Ontario, Canada 8 months ago