Client Services Coordinator - Medical Administration

Client Service Representative (Medical Administration)
Location: Toronto Ontario (400/407 area)
Full-time Permanent Role (37.5hrs/week: Monday - Friday 9:00am - 5:00pm)
Salaried position: Rate based on experience (starting at $23/hr)
Client Service Representatives (CSR) at ProResp play an essential administrative role ensuring the success of community respiratory care. You will interact directly with our patients as you coordinate and schedule our services in the community. The CSR’s are also responsible for office administration, billing, account reconciliation, and inventory management. ProResp is at the forefront of technology in the ongoing real-time management of patient files and referral processes utilizing both mobile and desktop CRM applications. We promote a safe, inclusive, socially responsible environment where you will work collaboratively as part of a diverse team passionate about helping people breathe.
What We Offer:

• Full time, reliable employment with consistent office hours
• Providing a voice in employee surveys and open-door dialogue
• A positive, ethical and socially inclusive work environment that is supportive of professional development
• 3 weeks paid vacation to start
• Annual performance and salary reviews
• Challenging careers that impact patient care and the opportunity to learn constantly
• Company growth incentive program
• Comprehensive benefits including health and dental, pension, EAP (Employee Assistance Program), health spending account and more
• Annual incentive payment program
• Paid sick days and annual wellness/floater day

Your Responsibilities:

• First point of contact for service requests; liaise between patients and staff providing services in community: appointments and scheduling, products, and general information.
• Process client purchases and complete necessary invoicing, control accounts receivable
• Process referrals, orders, and triage priorities as appropriate
• Provide high quality customer service both in-person and on the phone in a fast-paced environment with multiple priorities and competing demands.
• Maintain inventory of in-stock respiratory products and equipment, office supplies, perform daily receiving and participate in regular inventory counts
• Resolve customer concerns with empathy and compassion while adhering to established procedures.
• Intake of new patients and maintenance of electronic patient records

Role Requirements:

• Medical terminology experience/education preferred.
• English communication skills, situational sensitivity with patients, families, and referral sources
• Strong skills in general office procedures such as electronic and paper patient records/file management, accounts receivable, invoicing, and inventory management
• Demonstrated self-management and self-motivation skills, with the ability to work independently as well as part of a team
• 3 + years’ experience with front line administrative support

Education: High School required. Post-secondary education preferred.
ProResp Inc. is an equal opportunity employer. We will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Should any applicant require accommodation or interview processes, please contact Human Resources at 519-686-2615.
To learn more about our company please visit our website at .
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