Project Coordinator - Client Services

RYCOM is a trusted leader in Smart Tech solutions for public and private sector real estate, properties, and portfolios for over 20 years.The RYCOM team develops, delivers, and supports the innovative strategy and the integrated layers of technology required to create Smart Buildings today that meet the demands of the future. By staying at the forefront of technology solutions, utilizing best-in-class support models, and delivering quality services with the highest level of care and support, RYCOM simplifies technology for clients so they can focus on their core business while achieving operational, environmental, and measurable results.

Reasons to Join RYCOM

• Comprehensive benefits program
• A team driven by passion and a culture where people make a difference because we believe that every voice counts
• Team fundraisers and events
• Employee training and development
• RRSP matching
• An entrepreneurial environment
• 3 weeks of paid vacation to start
• Compensation based on experience
• Health and Wellness Program includingnutritional counselling, yoga, and onsite gym (Vaughan)
• Opportunity to learn different parts of the business

OPPORTUNITY

RYCOM is seeking a Junior Project Coordinator - Client Services to be responsible for coordinating a variety of Telecom related projects and activities for customer related installations and requests.

RESPONSIBILITIES

• Participate in clients calls as the RYCOM representative for Telecommunications and coordination
• Ensure timely and accurate response to customer requests
• Triage all incoming issues and perform first level support to resolve or assign as required
• Communicate with internal Customer Care team
• Manage client issues/projects to ensure appropriate prioritization of support activities from project commencement to completion
• Liaise with internal Contract Management division for projects related to Telecom License Agreements
• Working internally with the RYCOM Professional Services group to coordinate, prioritize, and schedule client projects
• Preparation and tracking of quotations and billing preparation
• Responsible for providing current and accurate updates on all projects by leveraging the RYCOM systems and leveraging company procedures for maintaining records
• Acting as a liaise between contractors and customers
• Ensure customers has a great service experience though engagement and provide appropriate follow up
• Provide day to day operations support for RYCOM clients
• Tracking progress of client projects

REQUIREMENTS:

• Experience in telecommunication and/or cabling
• Build strong client relationships based on trust and respect
• Experience with Microsoft office applications
• Provide exceptional customer service experience through strong written and verbal skills
• Well-developed interpersonal skills
• Ability to work independently, but towards team goals
• Strong telecommunications and low voltage background
• Team player
• Ability to prioritize, multitask and work effectively under pressure to meet deadlines
• Other duties as required
• Minimum one year experience in any of the following areas:project coordination/ management, project planning and team leadership or call centre

Vaccination Policy

The health and safety of our employees is a RYCOM priority. Since we are a client serving business, candidates will be required to be fully vaccinated. Medical exemptions may be accommodated upon request.

RYCOM welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.