Bilingual Client Services Specialist

Description

Looking to join a Fortune 500 company focused on technology and innovation? Are you interested in starting or pursuing a career in sales? At Global Payments, you’ll have many opportunities for growth and development and we promise everyday will be an exciting challenge. Join a team of established sales professionals and leaders and get the chance to excel and earn what you deserve!

What’s in it for you?

• Growth and development
• Benefits after 30 days
• Fast paced and challenging environment
• Innovative and established industry
• Coaching from top of class professionals and leaders
• Base salary (50,000$) + quarterly bonus (up to 10,000$ annually)

Ready to make the move? You’re one step closer to a new exciting career - APPLY NOW!

What you will do:

Revenue Generation

• Re-pricing of merchants to profitable level where applicable
• Promote and Sell additional services offered by Global Payments and Existing Partners
• Cross Sells/Up Sells of bank card services
• Identify all sales opportunities within assigned Small Business Portfolios
• Terminal sales and upgrades

Customer Retention / Account Maintenance

• Integrated POS Setups
• Equipment setups
• Add Locations Setups
• Account Changes
• Proactively call our top merchants to ensure a positive relationship is maintained
• Maintain a 60% save ratio
• Leading Integration Projects
• Handle all retention issues using strong negotiation skills to maintain the merchant at a threshold of 45 BP
• New Merchant Location Setups

Customer Service

• Strong follow up for all setups and orders
• 24-48 hour follow up with all Voice mail, Incidents, Emails
• All issues must be documented in CSP with follow up resolutions
• One stop Resolution
• Minimize all escalation issues at first point of contact

What we’re looking for:

• Great ability at effectively managing time and establishing priorities and strong organizational skills to deliver products and services to clients
• Strong interpersonal skills with an emphasis on sales/superior customer service skills
• Minimum of 2-3 years in customer service related roles
• Strong analytical skills required to work independently and escalate to management when necessary
• Ability to identify all merchant needs and issues using probing skills and utilizing open ended questions
• Exceptional written and verbal skills
• Very good at building relationships and nurturing them via telephone and email
• Post secondary education in Business, Administration, Sales or Marketing
• Willingness and ability to quickly learn and understand all Global Payments services, products and rate structures
• A natural talent for negotiation
• Sales experience
• Bilingual in English and French
• Strong outbound and inbound phone sales skills

Who are we?

Global Payments is a leader of the payment technology industry with over 24 000 employees worldwide. We pride ourselves on innovation and inclusion.

Our team is helping customers achieve amazing results. It’s our passion for success that has led to years of out-performing the competition. Join us and make your mark on the payments technology landscape of tomorrow.

How we care about our people:

• Employee assistance program
• Short-Term and Long-Term disability coverage
• Life insurance plans
• Volunteering opportunities
• Health insurance
• Safe place for the LGBTQIA2+ community
• Employee stock purchase program
• Tuition reimbursement program
• Retirement savings programs
• Collaborative, friendly work environment with a relaxed, casual dress code
• Real opportunities to grow professionally

We sincerely thank all applicants for their interest. We will only contact those selected for an interview.