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Client Services Representative Jobs

Company

Raise
Address Toronto, Ontario, Canada
Employment type CONTRACTOR
Salary
Expires 2023-09-28
Posted at 8 months ago
Job Description

Position: Client Services Representative

Beeline Request ID: 154578

Line of Business: Cash Management Operations

Location: 180 Wellington St. W

Preferred Start Date: October 1, 2023

Duration of contract/end date: April 30, 2024

Hybrid: 3x a week in the office


Describe your team – size, structure, team culture:

•1st Team – CMO Onboarding: Back-end Operational Support

•2nd Team – CMO Customer Support Operational Support


Daily Responsibilities:

•1st Team: Product Onboarding processing & detailed Admin

•2nd: Navigational and Product Support via incoming calls


Project Name: Emerald - Potential Client growth onto RBC Express application


What program/technology/software knowledge is essential for this role? How frequently will the resource be using this?

•Very tech Savvy: Internet, Outlook, Enterprise-wide RBC applications, Word, Excel

•Softphone systems

•The above mentioned is leveraged daily


Must-have skills/ experiences/ education/ designations:

•Detail oriented & Problem resolution

•Client centric with efficiency

•Adapts well to fast passed

•Flexible & Adaptable


Nice-to-have skills:

•French


Soft skills required:

•Communication

•Teamwork

•Critical thinking

•Adaptability