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Client Service Analyst Jobs
Company | JPMorgan Chase & Co. |
Address | North York, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-06-24 |
Posted at | 11 months ago |
- Demonstrate exemplary team working skills by maintaining a professional, positive and supportive attitude
- In addition to providing a direct line of communication, the goal of ERT is to provide a cleaner path to issue resolution and improved overall case management.
- Assist with tasks and projects from other functional groups that require analysis and call outs to merchants or other business partners
- Ability to work within a dynamic and fast-paced environment
- Be the single point of contact that owns merchant's issue from start to finish providing regular updates to the partner or merchant along the way. Once the issue is resolved, ERT analysts will notify the merchant and ensure they are satisfied with the outcome.
- Escalate any issue that cannot be resolved within the anticipated service level or that creates risk or exposure for the merchant or the bank.
- Liaise with other areas of the organization in order to provide timely resolution to merchant inquiries
- Maintain a high level of knowledge surrounding new products, features, services, and processes
- Knowledge of payment processing industry and related procedures and products.
- Bilingual - English / French
- Excellent verbal and written French and English communication skills
- Ability to provide professional and interpersonal communication when interacting with others
- High school diploma equivalent. Preferred qualification includes college/university diploma/degree.
- Self-motivated, works well with minimal supervision, & performs well in a team environment
- Knowledge of computer software systems such as Microsoft Office, basic internet troubleshooting skills, and ability to navigate between different applications/tools
- Minimum of 2 years of customer service experience.
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