Service Advisor - Mercedes-Benz Midtown (23219)

Service Advisor career and employment opportunity awaits you.
The Power to Move You
Mercedes-Benz Midtown, part of Zanchin Automotive Group, a privately-owned network of 35+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment, is looking for an experienced and enthusiastic SERVICE ADVISOR/CONSULTANT to join the Team.
Join now to be part of a company that has been supporting the community for 50 years, and where careers are made and fostered with enthusiasm, integrity and respect. Now is the time to be part of a Team that encourages progressive and entrepreneurial styles, and drives performance through winning attitudes.
CURRENT LOCATION: Midtown Toronto (849 Eglinton Ave E, Toronto, ON M4G 2L5)

• FUTURE LOCATION: Etobicoke (Queensway) new, state-of-the-art Mercedes-Benz dealership opening in 2023, as an Experience Destination with cutting-edge architecture with advanced technologies to create an environment in which the consumer leads every interaction. The 95,900-square-foot facility will occupy a 6-acre site at the southeast corner of The Queensway and The East Mall.

What’s In It For You….

• Enhanced Group Benefits Program, including extended medical, dental, vision, life insurance…and so much more
• Ongoing development and training, including product and industry knowledge, from experienced leaders and experts
• Competitive and generous compensation package
• Company-provided tools and equipment
• Employee preferred pricing for vehicles, travel, gym memberships, cell phones/plans, and so much more
• Opportunity for career advancement within the group

About The Opportunity…
As an integral part of the “we can do that” operation, this position is responsible to provide frontline customer communications and service for the department. Specifically:

• Sell recommended and required vehicle repair/maintenance
• Schedule appointments; contact customers with vehicle repair status updates/follow-ups
• Serve as the liaison between the customer and automotive service technician
• Explain nature of vehicle maintenance and costs
• Accurately prepare repair orders and invoices
• Advise customers on how to look after the vehicle and stress the importance of maintenance, based on manufacturer technical features

About You….
Ideal candidates will have a strong background and proven experience in sales and customer handling, including:

• Strong attention to detail, organized and strategic
• A desire to work in a high energy, fast-paced environment
• A proven commitment to quality of work
• Proficiency working with Customer Relationship Management Systems
• Self-motivated and driven with a passion for excellence in execution
• Secondary School diploma, or equivalent experience
• Proficiency working with ERP systems (ie. CDK/Reynolds)
• Ability to work independently and with minimal supervision
• Ability to maintain confidentiality and professionalism
• 1 to 3 years proven experience as a Service Advisor/Service Appointment Coordinator; automotive and/or dealership experience preferred
• Driver’s License and clean Drivers Abstract
• Strong ability to communicate professionally (verbally and written)
• Ability to adapt to a changing environment and meet deadlines

Why choose Zanchin Automotive Group?
Your career ambitions will be achieved -- we offer career development and advancement.
You will be part a winning team -- we are a leader in the industry driven by 50 years of people-centric business modelling.
Your voice will be heard and ideas celebrated -- we have an entrepreneurial and strategic attitude, that welcomes and supports individual ideas and strategies.
You will enjoy a competitive pay and bonus plan -- we offer many employment perquisites.
You’ll be part of a culture at the fore-front of transparency, communication and engagement – we are a Team, and work together to achieve and thrive.
Apply now to join a dynamic company where the future is limitless, and embark on an exciting career and journey.
Interested in becoming part of the Zanchin Automotive Group team? Send your resume with salary expectations for review and consideration. We thank all applicants for their interest, but only those candidates selected will be contacted.
Zanchin Automotive Group is an equal opportunity employer committed to fostering an inclusive, equitable and accessible workplace where every team member feels valued, respected and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from all people. Should you require accommodation or support in any aspect of the recruitment and selection process, we will work with you to meet your needs.