Senior Analyst, Service Delivery

The Senior Analyst will be responsible for aspects of Service Management including driving the service introduction process, reporting, service level monitoring, driving continuous service improvement plans, client satisfaction and service catalogue management.
Duration: Initial 10 months contract to start.
Preferred Qualifications:

• Completion of an ITIL Intermediate Certification in Service Strategy, Service Control and Operations, or Continuous Service Improvement
• Completion of an ITIL Expert Certificate.

Advantages
Are you interested in working with the public sector, and excited at the prospect of being a part of a purpose-driven project with a social conscience?
Responsibilities
Responsibilities:

• Evaluating the performance of IT operational service management processes and general controls
• Overseeing service introduction activities fulfilled by 3rd party providers
• Supporting aspects of the partner management governance framework with a focus on issues management and performance reporting
• Participating in stakeholder meetings, representing performance results and gathering feedback to support service reviews and improvement initiatives that support better service delivery
• Planning and conducting IT service and process reviews
• Evaluating client satisfaction in the delivery of IT services in order to develop priority based continuous improvement plans.

Qualifications
Minimum Qualifications:

• Demonstrated analytical, critical thinking and problem-solving skills.
• Strong ability to build and maintain relationships with internal and external stakeholders
• Demonstrated experience with various commercially available computer software and productivity suites (i.e. M365, ServiceNow)
• In-depth knowledge of computing environments and the interrelationships of products
• Excellent verbal and written communication skills, including the ability to convey complex technical information to management, business units, colleagues or partners
• Demonstrated ability to organize and prioritize workload and to work under pressure in which priorities or technologies are changing rapidly.
• General knowledge of IT/Information Management industry trends, directions, governance and regulations
• University degree in Computer Science or in a related field with a minimum of three (3) years relevant experience and increasing responsibilities within Information Technology OR an equivalent combination of education and experience

Summary
Our client values an environment that is not only free from discrimination, but that is also proactively inclusive.
If you are passionate about IT Service Management, apply now to be considered!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.