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Senior Customer Service Analyst Jobs

Customer Service Evaluation Analyst
By Hey Recruiter At Canada
Excellent observation skills and exceptional attention to detail
Time Commitment: 1-2 hours per task
Up to 3 tasks available weekly
Ability to maintain strict confidentiality
Aptitude for following directions and memorizing scenarios
Join our team today and become a valued member of our Customer Service Evaluation Analysts.
Senior Analyst, Service Delivery
By Randstad Canada At North York, Ontario, Canada
General knowledge of IT/Information Management industry trends, directions, governance and regulations
Excellent verbal and written communication skills, including the ability to convey complex technical information to management, business units, colleagues or partners
Supporting aspects of the partner management governance framework with a focus on issues management and performance reporting
Evaluating the performance of IT operational service management processes and general controls
Completion of an ITIL Intermediate Certification in Service Strategy, Service Control and Operations, or Continuous Service Improvement
Demonstrated experience with various commercially available computer software and productivity suites (i.e. M365, ServiceNow)
Customer Service Analyst Jobs
By Deoleo At North York, Ontario, Canada

We are in need of a Customer Service Analyst with s solid background in order fulfillment and management, inventory control and customer service. Ideally this candidate has experience working in the ...

Customer Service Analyst Jobs
By Ferrero At Toronto, Ontario, Canada
Experience in Customer Service in corporate environment, food, FMCG industry
Experience working with SAP, BI reporting tool, for at least 1 year (VA, VL,VF modules)
Experience working with carriers, pre-booking of appointments, follow-up POD request from carrier websites & tracking of sales orders
Advance Excel skills is an asset
EDI knowledge is an Asset (850-856-810-860 documents)
Links closely with Sales, demand planning and customer development to identifying gaps for seamless order execution.
Senior Customer Service Specialist
By OLG At Toronto, Ontario, Canada
Partner with Customer Care to effectively manage customer escalations, providing feedback around root cause and opportunities for improvement to management
Support the Manager of Prize Claims Processing in providing oversight on day-to-day functions
Public Service Pension Plan: participate in a major defined benefit pension plan sponsored by the Government of Ontario
benefits for the people of Ontario
Develop and execute on action plans to address processing challenges (e.g. operating outside of SLA)
Act as a nesting lead, ensuring new joiners move up proficiency curve, with quality and at pace
Senior Customer Service Advisor
By Sidney Tire Ltd At Victoria, British Columbia, Canada

Tires Unlimited , a division of Sidney Tire Ltd, has an immediate opening for a service advisor in Victoria. Our Service Advisor is responsible for scheduling service work, selling recommended or ...

Senior Customer Strategy Analyst
By dunnhumby At Toronto, Ontario, Canada
Experience in data analysis packages, such as: Q, Displayr, Python
Experience in a visualization package that creates self-serve insights for end-users, such as Power BI
Experience applying advanced statistical techniques (regression analysis, cluster analysis, factor analysis, drivers analysis, etc.) to solve a variety of complex problems.
Bachelor’s degree or equivalent relevant subject
What we expect from you
What you can expect from us
Senior Customer Service Manager
By Autzu At Toronto, Ontario, Canada
3+ years of customer service management experience
Excellent knowledge of management methods and techniques
Proven experience with managing local and/or remote teams and customer support
Manage and lead a team of customer service representatives and specialists, providing coaching and feedback to help them achieve their goals
Manage customer escalations and work with other teams to identify and resolve the root causes of customer issues
Identify opportunities to improve the customer experience and provide feedback to the product development team